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Dunning Honda - Service Center
Ferndale, MI
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of Dunning Honda - Service Center
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September 11, 2024
I hate writing this (it's not my style), but I feel I have to. Today I was in the service department for the second time and was very it was frustrating. Last week I brought my 2019 Honda CRV in for tir have to. Today I was in the service department for the second time and was very it was frustrating. Last week I brought my 2019 Honda CRV in for tire rotation, oil change and the recall for the fuel pump on 9/5/24. The person who scheduled the appointment never told me I had to leave the car, it was not until I got there that I found out to my dismay. I was not happy, but a made appointment for the following week 9/11/24 to have the recall taken care of. Unfortunately, again I was not told the car had to have 1/4 tank of gas now I'm furious!! This means I have to bring the car back again, which I won't, I'll go to another dealership. I went back to the gentle man who had taken care me the first time and ask "Why didn't you tell me the car need 1/4 tank of gas?" His response was "oh yes we can't work on with a full tank of gas" My response was "why did you tell me that last week" He came back with "don't raise your voice at me." I was angry after two trips from the east side and the issue still not resolved. I did raise my voice but I was not screaming, it was a frustrated voice which was clearly evident and appropiate. I have had good service in the past, but now I'm going somewhere else. This was too much!!! The gentleman should have known my frustration and should have understood my situation. This was the gentleman who always wears the white cap backwards. In the past he has been very accommodating and pleasant, I don't know what happened, but he should have understood and accepted my frustration, Two strikes and you'er out.... I'll find another dealership for fix the recall I'm done with Ferndale Honda! Regina More
by Regina
Employees Worked With
Didn't get his name unfortunately.
September 22, 2023
The service department at this location is all about money over customer satisfaction with service. My salesperson was not thorough with my request which lead to my work being incomplete and I’m extreme money over customer satisfaction with service. My salesperson was not thorough with my request which lead to my work being incomplete and I’m extremely disappointed and dissatisfied. My time was wasted and I have to spend another day off at another auto repair shop to get my car serviced. Will never buy another Honda vehicle . The thing they don’t realize is there short comings in the service department ruins future car sales for them. More
by Chaka
Employees Worked With
Justin
August 03, 2023
Cliff is always great when I bring my car into service. He’s very kind and helpful service department at Pure Honda is great I would highly recommend them. He’s very kind and helpful service department at Pure Honda is great I would highly recommend them. More
by Connieraeu
Employees Worked With
Cliff
June 17, 2023
They broke my door during an electrical diagnostic and refuse to take responsibility. Service manager Rachel should be fired for unprofessional attitude. I tried to explain the door problem did not exist refuse to take responsibility. Service manager Rachel should be fired for unprofessional attitude. I tried to explain the door problem did not exist before I dropped the car off. Thank God for my neighbor who immediately discovered the door latch was the problem. I will never patronize this Honda dealer in spite of it being the closest location. I ordered a door latch from the Bloomfield location which is much further away. More
by Lorrie
Employees Worked With
Rachel, Justin, Cliff
May 11, 2023
Pure Honda provide professional, Fast, friendly service. They keep my Honda running the way it was made to. Dependable service getting me from point A to B with no worries. Cliff the service manager send m They keep my Honda running the way it was made to. Dependable service getting me from point A to B with no worries. Cliff the service manager send me friendly reminders when needed. He also explain the type service needed and get me in and out in a timely manner. Thanks Pure Honda Team More
by CT
Employees Worked With
Cliff
April 11, 2023
Nice staff. Quick oil change. Came with a multi point inspection and let me know my tires need to be changed soon. Thanks Pure Honda! Quick oil change. Came with a multi point inspection and let me know my tires need to be changed soon. Thanks Pure Honda! More
by Honda civic owner
Employees Worked With
Rachel
February 27, 2023
Stopped in for a simple oil change. You thought I was buying the dealership with the service I got. Cliff went way out of his way to let me know how much he appreciated my business. You thought I was buying the dealership with the service I got. Cliff went way out of his way to let me know how much he appreciated my business. He came into the waiting room, sat down next to me, and went over his staff's evaluation of my vehicle. I couldn't ask for more. You convinced me Cliff. Ill be back. More
by Robert
Employees Worked With
Cliff
February 23, 2023
Always friendly. Cliff is first class in service department. Couldn’t ask for better. I appreciate him immensely. Thank you Cliff Pure Honda is like having a Dad. I a Cliff is first class in service department. Couldn’t ask for better. I appreciate him immensely. Thank you Cliff Pure Honda is like having a Dad. I am grateful. Thank you More
by Bob T
Employees Worked With
Cliff
