Pure Honda Ferndale

Reoccurring Battery Failure In December of 2013 my battery failed and needed to be jumped. I took the car to Ferndale Honda and I was told I needed a new battery even though the In December of 2013 my battery failed and needed to be jumped. I took the car to Ferndale Honda and I was told I needed a new battery even though the battery was only 3 years old. After purchasing a new battery, the car failed to start once again in January. The serviceman tested the new battery and said it was fine. He said the harsh winter was causing the battery to drain even though my car was parked in my garage. I had the same problem occur in February and was told the same thing when I returned the car to Ferndale Honda. This time the serviceman advised me not to let the car sit for several days. The new battery failed again in March and the serviceman showed me the results of the battery test which "proved" that the battery was good. Once again he blamed the weather. There are two other vehicles at my residence that never failed to start during this past winter season and one of those cars was never garaged. Well along comes the spring season. The weather has been in the 70's the last three days, but my car did not start yesterday! I am so frustrated with this service department. I know something else is causing my battery to fail. I do not think the service advisor took me seriously because I am a woman. My Accord has survived 12 years of Michigan winters, and I never had any issues with it other than routine maintenance. My car was purchased new at this dealership and all scheduled maintenance was performed there as well. My experience with this dealership has been great until now. Unfortunately, I will have to seek help elsewhere. More

Jason and the Service Team are always very helpful, friendly, and professional. They are concerned about keeping my vehicle safe for me, and I appreciate their work. friendly, and professional. They are concerned about keeping my vehicle safe for me, and I appreciate their work. More

We had a wonderful experience with Ferndale Honda and all the employees at the dealership were attentive of our needs and three to make sure we ere happy. I would definitely recommend them to our friends. the employees at the dealership were attentive of our needs and three to make sure we ere happy. I would definitely recommend them to our friends. More

Everyone was very helpful and friendly including the manager. They worked very diligently to get us the color we wanted and get it to us the same day. manager. They worked very diligently to get us the color we wanted and get it to us the same day. More

My experience at Ferndale Honda was by far the best experience I've ever had at a car dealership. I would recommend Ferndale Honda to anyone and everyone. experience I've ever had at a car dealership. I would recommend Ferndale Honda to anyone and everyone. More

The salesperson, Eric Borden, was very knowledgable about the vehicle I purchased. He took the time to explain the different functions of the equipment. He was professional and courteous. It is always a plea the vehicle I purchased. He took the time to explain the different functions of the equipment. He was professional and courteous. It is always a pleasure to do business with Mr. Borden. More

Oil change, recall repair and other little fixes were taken care of within the hour. And they shuttled me to work while they did the work. taken care of within the hour. And they shuttled me to work while they did the work. More

The service team (Jason Holmes) at Ferndale Honda is great. They are professional, knowledgeable, and always willing to take the time to explain and answer my questions. great. They are professional, knowledgeable, and always willing to take the time to explain and answer my questions. More

All of my new car and service visits have been pleasant. My vehicle was ready when promised and the service was excellant. All personnel are polite and friendly. My vehicle was ready when promised and the service was excellant. All personnel are polite and friendly. More

That was so much easier than I had hoped for. I absolutely love my new car, and I appreciate how little of a hassle everything was. Frank got me a great interest rate, and the car of my dreams! absolutely love my new car, and I appreciate how little of a hassle everything was. Frank got me a great interest rate, and the car of my dreams! More