Pundmann Ford - Service Center

Would not recommend them to my worse enemy. Purchased a new 2018 Escape from them. Had problems since purchasing the vehicle and still have problems now. Need to get service on my vehicles which is having new 2018 Escape from them. Had problems since purchasing the vehicle and still have problems now. Need to get service on my vehicles which is having problems. Went to another dealership in the area and was taken much better. It feels like the only care about selling cars. I would not recommend and will not go back there again for anything in the future. More

Hard to Schedule - They don't want your business I needed a simple repair done and for them to take care of my safety recall, so I scheduled an appointment through their very helpful online schedulin I needed a simple repair done and for them to take care of my safety recall, so I scheduled an appointment through their very helpful online scheduling tool. They called me the next morning to verify the appointment, then told me they could fit me in......in 4 weeks!!! Doesn't seem possible that a business could do a repair on a vehicle but say they are available to do it in 4 weeks. Not helpful at all and I won't be using them in the future and will make sure all of my friends know of my experience. More

"This is a MAN'S world" I purchased a NEW car from Pundmann Ford, please no you should have bought this or that or that's what you get for buying a Ford because that is not w I purchased a NEW car from Pundmann Ford, please no you should have bought this or that or that's what you get for buying a Ford because that is not what this is about, 3 yrs ago and they have been the only servicing dealership. There have been some issues and recalls that have been taken care of by them, regular oil changes, so on and so forth. This past February I started to notice my car went into "battery save mode," then the battery was dead, and then the power steering went out. Turns out the little critters outside were eating the coating off the wires on the wiring harness because they now use soybean oil and peanut extract in the coating to try to be more eco-friendly. (This was told to me by a Ford service adviser while my car was there) Turns out even though Ford KNOWS they have a problem they still made me file a claim through my auto insurance to fix it, who knew I had "rodent coverage?" Fast forward to this past Saturday morning, I got in my car at 5:45 because I had to be somewhere very important and wouldn't you know it all the warning lights flashed at me, I got the power save mode message again, and then the battery went dead. I called the insurance company and told them that I wanted it towed back to Pundmann Ford and this may be an addition to my previous claim. No problem they say, tow truck comes and off it goes. Well Tuesday late morning rolls around and I still hadn't heard anything about my car so I called them and they apparently hadn't had a chance to look at it yet but they knew the battery was dead. DUH! I got a phone call a couple hours later from Stuart, one of the service advisers, who told me,"he check the battery twice and it was dead." I asked him if he had checked anything else on the car? He said, "it needs a battery." I asked him if it needed a battery for him to check under the car to make sure the wiring harness fix from before is still ok or if it hasn't been chewed again? His reply was, "well that's going to cost you more money." I also asked him why my coolant seemed low, his reply, "that's going to cost you more money." I told him to put a battery in it, look under the car, and find out why my coolant was low and hung up. A few hours later I get a phone call telling me my car is ready to be picked up. I go up to Pundmann Ford and wait to speak with someone about my car and they just try to push you off to the cashier. When I was finally able to speak with someone I asked if they did the things I requested and he says, "well the ticket doesn't indicate any reason why we would do those things." I said, "well it's what the custom requested, so it should be the only things the ticket should indicate." I asked if they figured out why my battery was dead when i just drove the car the day before and everything was working perfectly? Typically when a battery goes dead that means something is drawing the power out of it. He said, "WELL I'M NOT SURE IF YOU KNOW HOW A BATTERY WORKS." I know exactly how a battery works. I know about voltage, crank amps, xxxx even cold crank amp and I also know that if he would have said that to a man he would have had his xxx laid out on the floor. This is the moral of the story: no one at Pundmann Ford looked under my car, looked into why the battery might have gone dead, why my coolant is low even though they are the only servicing dealership and I get a "report car" from them at every oil change that says it's fine, and some man had the audacity to ask me if I knew how a battery worked all because I'm a girl and it's a car and I shouldn't know a xxxx thing about. More

Terrible Called for service, 3 weeks out. Then I bring it in, told I'll get back later in the afternoon, got back 4 days later. They write down the service cal Called for service, 3 weeks out. Then I bring it in, told I'll get back later in the afternoon, got back 4 days later. They write down the service calls... write down? Who does that? How bout a computer. And the service tech was trying to find my name, but you couldn't read the writing... bet if it was on a computer, you could tell. Then they charged me for something that I had previously purchased when I bought the car new... CHECK YOUR BILL! I will not buy a car from them again and will look elsewhere after my warranty for service. Whoever is in charge needs to get service guys who know what they are doing and for god sakes, use a darn computer! More

pundman said what appointment? cant help you made an appointment for an oil change 2 weeks in advance for my ford escape, which was purchased from pundman ford. I drove 15 miles one way for thi made an appointment for an oil change 2 weeks in advance for my ford escape, which was purchased from pundman ford. I drove 15 miles one way for this service, arrived 15 minutes early and was told i had no appointment and they could do nothing for me, i would have to go somewhere else for and oil change. unprofessional and rude! Our whole family has bought cars and trucks from Pundman for the last 30 years, i guess they did not apprreciate our business. Maybe a small mistake on Pundman's part but they did not seem to give a dam about my service needs, i guess they already have enough business and they don't need mine.. james s More