Pundmann Ford

Elliot Starr made the process easy, he walked through the finances, sowed the accessories and ordered after market parts we requested. finances, sowed the accessories and ordered after market parts we requested. More

The car purchase was fine, but I bought all extended warranties. My trunk won't open wiring harness is a know defect on my car and they can't get it in to look at it for 3 weeks. Meanwhile I need my i warranties. My trunk won't open wiring harness is a know defect on my car and they can't get it in to look at it for 3 weeks. Meanwhile I need my ice scrapper, to buy groceries, and other things locked in for 3 weeks. Very DISSATISFIED with the service department. Would never purchase here again. More

Very nasty finance manager. This dealership is trying to charge $360 application and document fees. We buy cars almost every year and never have paid a document fee. You can't sell a car without the documen charge $360 application and document fees. We buy cars almost every year and never have paid a document fee. You can't sell a car without the documents so it is highly ridiculous. Just like I can't charge people to fill out paperwork for insurance. My husband and son were in the process of finishing a deal when they sprung the $360 on them. The finance manager use the f word and many other cuss words when my husband asked what all the fees work in the $360. My son stood up and said if you're going to cuss we're leaving and that's exactly what they did. Not only did it cost him this sale but we are in the process of picking a dealership to order a 2022 Transit 350 HD extended length with a high top and all the bells and whistles. We will not be going to pudman ever again and we had used them years ago for another car purchase. Definitely not the dealership they were in the 90s. Too many other Ford dealers in the area to allow this type of behavior. If it wasn't for the fact you have to put at least one star I would have given them a zero. More

I have been waiting forever to get warranty work done they keep saying they don’t have any mechanics I wonder why my car is in showroom new and they have it parked outside and I’m so worried that I’m goi they keep saying they don’t have any mechanics I wonder why my car is in showroom new and they have it parked outside and I’m so worried that I’m going to get a door ding I’m to particular for this More

I cannot say enough great things about Pundmann. They are EXTREMELY patient and informative with questions and the buying process. Very open and honest and will speak candidly regarding your decisions. are EXTREMELY patient and informative with questions and the buying process. Very open and honest and will speak candidly regarding your decisions. I worked with Michael and Derek and they were a great team! Highly recommend! More

Unacceptable experience with Warranty service on my 2018 F250 Superduty Diesel. Experience sounds exactly like a comment already on this site. Pundmann only has one diesel mechanic. They would not give me F250 Superduty Diesel. Experience sounds exactly like a comment already on this site. Pundmann only has one diesel mechanic. They would not give me an appointment. "First Come First Serve." They had my truck for almost 3 weeks, and every time I called, they added a week or more to the projected work. I gave up on them. Will not utilize or buy from Pundmann anymore. Have purchased several vehicles and had them provide service over 20+ years. They lost my business over this event. They do not have an appreciation for the cost to the consumer of not having their vehicle available for use, while it sits on their lot awaiting service. They did not offer a loaner vehicle, nor did they offer to set and appointment date for me, or put me in the que and call me within a couple of days when their mechanic could get to me. Totally unacceptable. More

I wanted several PM items performed on my 1997 F250 HD. It was going to amount to just under $1,000.00. No small item to me. I did not have an appointment, but when I spoke to a service writer on the phon It was going to amount to just under $1,000.00. No small item to me. I did not have an appointment, but when I spoke to a service writer on the phone, he assured me that if I dropped the truck off they would "work my truck in" Well, after two full weeks, they only performed one service. I paid for it and picked my truck up to take elsewhere for the remaining services. I guess it's good for Pundmann Ford that they are "busy," but when that well drys up, I will be one of the customers that they don't have. More