Pundmann Ford

Excellent Dealer I had bought Ford Escape on April 27th and sales person Chase was very nice . He shown me the vehicle with lot of patience , clarified all my question I had bought Ford Escape on April 27th and sales person Chase was very nice . He shown me the vehicle with lot of patience , clarified all my questions and finally price part, he gave me for the price which I asked for . Everything went smooth on the deal. More

Fantastic Experience Started car process by inquiring online. Received a response very quickly from Salesman Michael Howe. After chatting via email for a bit the dealershi Started car process by inquiring online. Received a response very quickly from Salesman Michael Howe. After chatting via email for a bit the dealership closed but even though off Michael continued via text to respond to questions. By early next day Michael advised that financing had been secured and if I wanted to come by and look at car I was interested in (Ford Focus SE Hatchback) and take it for a drive I could. He knew I was looking at another car from a competing brand and had secured financing and negotiated an acceptable deal with them but wanted to check out the Focus before I decided. I went in, met Michael and test drove the Focus. He, even though knew I already had a tentative deal with a competitor set, was never pushy and just answered questions which I appreciated. I was clear with him that I felt the two cars were very close in regard to preference (had a couple items I felt were advantages and disadvantages with each). it therefore would come down to the DEAL. Michael asked, as expected I give him a chance to beat my other deal. THAT HE DID!!! He gave a competitive trade in and gave me what I consider an outstanding price on the Focus. Never left the dealership. Wrote up the deal on the spot. Have to say Michael and Pundmann Ford was knowledgeable, friendly, helpful and went the extra mile to satisfy my desires. Finance Manager Mike Becker did a great job as well getting mean excellent rate and loan. Overall a terrific experience. If looking for a car I truly recommend to try Pundmann Ford and ask for Michael Howe. More

smooth efficent/ I was pleased with Elliot Star, He found what I wanted, Got it from another dealer, delivered the next day. This is my third vehicle purchased from I was pleased with Elliot Star, He found what I wanted, Got it from another dealer, delivered the next day. This is my third vehicle purchased from Pundman, I have never regretted my decisions. More

WONDERFUL!!! Best experience buying a car. 5 star all the way. Robert was a very knowledgeable salesman. This is my 3rd car purchased from Pundmann. Go see Robert Best experience buying a car. 5 star all the way. Robert was a very knowledgeable salesman. This is my 3rd car purchased from Pundmann. Go see Robert Welersmeuller you will be glad you did. More

New purchase First time I met Andrew a few years back I said I want to buy 2 new vehicles-a Taurus for me and a truck for husband! He replied well ok then. The res First time I met Andrew a few years back I said I want to buy 2 new vehicles-a Taurus for me and a truck for husband! He replied well ok then. The rest is history. I have referred many folks to him, my son purchased from him and within the last two weeks husband and I purchased a new F150 and Explorer from Andrew! Always a great experience. Always been made to feel welcome by everyone. This time Andrew already knew what I would like but I insisted on a different vehicle. He was patient and let me figure it out! Yep, I absolutely love my new Explorer. He was totally right. Thank you Pundmann for having the best staff! See you in a couple years! More

"This is a MAN'S world" I purchased a NEW car from Pundmann Ford, please no you should have bought this or that or that's what you get for buying a Ford because that is not w I purchased a NEW car from Pundmann Ford, please no you should have bought this or that or that's what you get for buying a Ford because that is not what this is about, 3 yrs ago and they have been the only servicing dealership. There have been some issues and recalls that have been taken care of by them, regular oil changes, so on and so forth. This past February I started to notice my car went into "battery save mode," then the battery was dead, and then the power steering went out. Turns out the little critters outside were eating the coating off the wires on the wiring harness because they now use soybean oil and peanut extract in the coating to try to be more eco-friendly. (This was told to me by a Ford service adviser while my car was there) Turns out even though Ford KNOWS they have a problem they still made me file a claim through my auto insurance to fix it, who knew I had "rodent coverage?" Fast forward to this past Saturday morning, I got in my car at 5:45 because I had to be somewhere very important and wouldn't you know it all the warning lights flashed at me, I got the power save mode message again, and then the battery went dead. I called the insurance company and told them that I wanted it towed back to Pundmann Ford and this may be an addition to my previous claim. No problem they say, tow truck comes and off it goes. Well Tuesday late morning rolls around and I still hadn't heard anything about my car so I called them and they apparently hadn't had a chance to look at it yet but they knew the battery was dead. DUH! I got a phone call a couple hours later from Stuart, one of the service advisers, who told me,"he check the battery twice and it was dead." I asked him if he had checked anything else on the car? He said, "it needs a battery." I asked him if it needed a battery for him to check under the car to make sure the wiring harness fix from before is still ok or if it hasn't been chewed again? His reply was, "well that's going to cost you more money." I also asked him why my coolant seemed low, his reply, "that's going to cost you more money." I told him to put a battery in it, look under the car, and find out why my coolant was low and hung up. A few hours later I get a phone call telling me my car is ready to be picked up. I go up to Pundmann Ford and wait to speak with someone about my car and they just try to push you off to the cashier. When I was finally able to speak with someone I asked if they did the things I requested and he says, "well the ticket doesn't indicate any reason why we would do those things." I said, "well it's what the custom requested, so it should be the only things the ticket should indicate." I asked if they figured out why my battery was dead when i just drove the car the day before and everything was working perfectly? Typically when a battery goes dead that means something is drawing the power out of it. He said, "WELL I'M NOT SURE IF YOU KNOW HOW A BATTERY WORKS." I know exactly how a battery works. I know about voltage, crank amps, xxxx even cold crank amp and I also know that if he would have said that to a man he would have had his xxx laid out on the floor. This is the moral of the story: no one at Pundmann Ford looked under my car, looked into why the battery might have gone dead, why my coolant is low even though they are the only servicing dealership and I get a "report car" from them at every oil change that says it's fine, and some man had the audacity to ask me if I knew how a battery worked all because I'm a girl and it's a car and I shouldn't know a xxxx thing about. More

New purchase Was a great buying experience. Andrew was a pleasure to work with. The finance guys were great as well. Would definitely recommend due to the great c Was a great buying experience. Andrew was a pleasure to work with. The finance guys were great as well. Would definitely recommend due to the great customer sales and service. More

Efficient and friendly Buying a new car was a pleasure and the service center helped me with the "extras" in a very fast and friendly manner while providing alternative tran Buying a new car was a pleasure and the service center helped me with the "extras" in a very fast and friendly manner while providing alternative transportation in the meantime. More

Terrible Called for service, 3 weeks out. Then I bring it in, told I'll get back later in the afternoon, got back 4 days later. They write down the service cal Called for service, 3 weeks out. Then I bring it in, told I'll get back later in the afternoon, got back 4 days later. They write down the service calls... write down? Who does that? How bout a computer. And the service tech was trying to find my name, but you couldn't read the writing... bet if it was on a computer, you could tell. Then they charged me for something that I had previously purchased when I bought the car new... CHECK YOUR BILL! I will not buy a car from them again and will look elsewhere after my warranty for service. Whoever is in charge needs to get service guys who know what they are doing and for god sakes, use a darn computer! More

An Edge At Pundman We purchased an Edge at Pundman Ford. This is the first Ford I have purchased but went there because they were so handy in St. Charles. We were Bles We purchased an Edge at Pundman Ford. This is the first Ford I have purchased but went there because they were so handy in St. Charles. We were Blessed by a friendly face in James. I have had bad experiences with car purchases and this was an awesome experience. So thank you james for all your time and patience with us. More