Pundmann Ford

Work not done I purchased a used 2015 f350 platinum in which I asked all the fluids to be changed (front and rear differentials, oil, transmission). I was told that I purchased a used 2015 f350 platinum in which I asked all the fluids to be changed (front and rear differentials, oil, transmission). I was told that they would be changed before picking up the truck. I brought the truck home and decided to look things over only to find out that NONE of them were changed. After notifying pundmann ford the next day that they were not changed, the service manager offered me a $5 coupon...yes, a $5 coupon...what a slap in the face. Needless to say it cost me more than $500 to have them all changed. More

Excellent Sales Experience,Honest and Caring Dealership I am rating Pundmann Ford with 5 stars because of the flawless service in the Sales Department by Eliot Starr assisted by Tim Pundmann. Never had a I am rating Pundmann Ford with 5 stars because of the flawless service in the Sales Department by Eliot Starr assisted by Tim Pundmann. Never had a better buying experience in approximately 40 years of individual car purchases from any other dealer. Appreciate the honesty and transparency given along with extra effort and professionalism shown. My neighbor had referred me. I am now planning on servicing new vehicle at Pundmann Ford as well. Thanks very much ! More

Easy purchase experience! Our purchase experience was easy with no pressure. Finalizing the paperwork went fast. We were on our way quickly to enjoy our Mustang convertible. Th Our purchase experience was easy with no pressure. Finalizing the paperwork went fast. We were on our way quickly to enjoy our Mustang convertible. Thanks, Brian Peters for all your help. More

Hard to Schedule - They don't want your business I needed a simple repair done and for them to take care of my safety recall, so I scheduled an appointment through their very helpful online schedulin I needed a simple repair done and for them to take care of my safety recall, so I scheduled an appointment through their very helpful online scheduling tool. They called me the next morning to verify the appointment, then told me they could fit me in......in 4 weeks!!! Doesn't seem possible that a business could do a repair on a vehicle but say they are available to do it in 4 weeks. Not helpful at all and I won't be using them in the future and will make sure all of my friends know of my experience. More

Great car buying experience After finding what I was looking for online, texted a question and within a day Michael Pundmann answered with an additional picture of what I was int After finding what I was looking for online, texted a question and within a day Michael Pundmann answered with an additional picture of what I was interested in. Two days later, with Michael's and Eliot Starr's assistance, I drove my new vehicle home! More

Great purchase experience! I found the car online and since I live 3+ hours away Michael Pundmann answered a ton of questions by phone, email, and text. He was super friendly an I found the car online and since I live 3+ hours away Michael Pundmann answered a ton of questions by phone, email, and text. He was super friendly and helpful, no pressure, and took the time to show me how everything worked. Good deal and awesome experience all the way! More

Excellent and Efficient New Car Transaction From building my new Ford Explorer online on Wednesday afternoon to purchasing the vehicle on Saturday afternoon was exemplary of efficient and superi From building my new Ford Explorer online on Wednesday afternoon to purchasing the vehicle on Saturday afternoon was exemplary of efficient and superior customer service. Michael Pundmann received my inquiry online and called me before I logged off Ford.com. He greeted me when I entered the dealership a few hours later and gave me the most knowledgeable and informative test drive that evening. Michael answered all my questions, was very kind and considerate as well as realistic in setting my expectations regarding price and purchase options. When I needed assurance I was making the right decision on 2019 vs. 2020 models Michael gave me the information I needed to make an informed decision. When we arrived to complete the purchase transaction the vehicle was ready, the paperwork was in order and we are very happy with the whole process. I would recommend Michael Pundmann to anyone interested in a Ford vehicle. He is not only the fourth generation in the Pundmann family dealership he is friendly, knowledgeable and very personable. Don’t hesitate to reach out to this young man; he’s a busy person because he is a great salesman and really great person! More

Be Aware of danger I Bought a used van from here, they said it was inspected and all good. Within a week on road the brakes failed in the middle of the road , I saved my I Bought a used van from here, they said it was inspected and all good. Within a week on road the brakes failed in the middle of the road , I saved myself with a big accident. I was lucky enough that day. I returned the van. They gave me my money back. But they are saying that there is nothing wrong with that. People, just don’t get impressed with their service. That’s their job. Be careful. More

Pre-owner vehicle purchase Great customer service from start to finish. I love my Ford Escape! They took as much time with me as I needed to be sure I was satisfied with my vehi Great customer service from start to finish. I love my Ford Escape! They took as much time with me as I needed to be sure I was satisfied with my vehicle. More