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Pundmann Ford
St Charles, MO
148 Reviews
Pundmann Ford opened it's doors on April 25, 1925, in St. Charles on the corner of Jefferson and Second streets as one of the first automobile dealerships in the area. Pundmann endured the Great Depression, World War II and in 1951 moved to their second location at 1001 North Second Street.
In 1968 Pundmann Motor Co made its final move to 2727 West Clay to where it now sits today. Additionally, the dealership is still owned and operated by the Pundmann Family. Pundmann Motor Company's approach to business has always stayed the same, Pundmann People Care. It is because of this approach that our store has received national recognition for our excellence in customer service.
Pundmann Ford makes every effort to embody the true meaning of full service. Over the years, Pundmann Ford has made many strides to put itself in a position to offer customers the best service in town and that is why Pundmann is an area leader! Pundmann Ford would not have achieved such success if it were not for our amazing employees and loyal customers, THANK YOU.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 148 reviews
May 24, 2022
I have called twice now for service. After hanging on the phone for 15 minutes no one answered my call except the receptionist. At this point I have had no service advisor to talk to. V After hanging on the phone for 15 minutes no one answered my call except the receptionist. At this point I have had no service advisor to talk to. Very dissatisfied! More
by jimmallrich
Employees Worked With
Phone receptionist
May 05, 2022
We’ve bought three vehicles as a family at this dealership and we are the third generation of our family to purchase here. Michael Pundmann was amazing to work with! He was attentive, polite, and t dealership and we are the third generation of our family to purchase here. Michael Pundmann was amazing to work with! He was attentive, polite, and transparent. We will continue to return to Pundmann for our car needs and always recommend them to others in the market. More
by hriebel
Employees Worked With
Michael Pundmann
April 26, 2022
Although it took a year from the time I "reserved" my 2022 Maverick, the dealership honored the price I'd been given when I finally took delivery March 25, 2022. There were no surprise fees of dealer mar 2022 Maverick, the dealership honored the price I'd been given when I finally took delivery March 25, 2022. There were no surprise fees of dealer markups. Although Ford had delays in production, I was kept abreast of the production and delivery schedule. I few of the options/accessories I ordered weren't shipped with the truck, but the dealership made sure they were ordered and installed when they came in. More
by RonCStL
Employees Worked With
Michael Howe
April 16, 2022
I dropped my car off on January 31, 2022. It took a month to determine that the engine was bad and would be replaced under warranty. Now it's been 10 weeks and I still have 6 cars in front It took a month to determine that the engine was bad and would be replaced under warranty. Now it's been 10 weeks and I still have 6 cars in front of me before they start on mine. The problem is they have no program available to supply us with a loner vehicle to drive. We have spent 10 weeks with with one vehicle. It's not our fault the engine is bad. I feel they should have some type of loner program to assist good customers, (I have purchased my last 2 vehicles from Pundmann). At this current rate of repair it will be July before I get my car back. This unacceptable! More
by Robert Ray
Employees Worked With
Rich Russell
February 18, 2022
The car purchase was fine, but I bought all extended warranties. My trunk won't open wiring harness is a know defect on my car and they can't get it in to look at it for 3 weeks. Meanwhile I need my i warranties. My trunk won't open wiring harness is a know defect on my car and they can't get it in to look at it for 3 weeks. Meanwhile I need my ice scrapper, to buy groceries, and other things locked in for 3 weeks. Very DISSATISFIED with the service department. Would never purchase here again. More
by Goettingkj
Employees Worked With
Service department
January 13, 2022
Very nasty finance manager. This dealership is trying to charge $360 application and document fees. We buy cars almost every year and never have paid a document fee. You can't sell a car without the documen charge $360 application and document fees. We buy cars almost every year and never have paid a document fee. You can't sell a car without the documents so it is highly ridiculous. Just like I can't charge people to fill out paperwork for insurance. My husband and son were in the process of finishing a deal when they sprung the $360 on them. The finance manager use the f word and many other cuss words when my husband asked what all the fees work in the $360. My son stood up and said if you're going to cuss we're leaving and that's exactly what they did. Not only did it cost him this sale but we are in the process of picking a dealership to order a 2022 Transit 350 HD extended length with a high top and all the bells and whistles. We will not be going to pudman ever again and we had used them years ago for another car purchase. Definitely not the dealership they were in the 90s. Too many other Ford dealers in the area to allow this type of behavior. If it wasn't for the fact you have to put at least one star I would have given them a zero. More
by reeves.sandra
Employees Worked With
Finance manager
December 06, 2021
I have been waiting forever to get warranty work done they keep saying they don’t have any mechanics I wonder why my car is in showroom new and they have it parked outside and I’m so worried that I’m goi they keep saying they don’t have any mechanics I wonder why my car is in showroom new and they have it parked outside and I’m so worried that I’m going to get a door ding I’m to particular for this More
by Wallyseba 17
Employees Worked With
Don’t know there names
