Pundmann Ford

As a long-time industry insider, I'm extremely critical of dealer sales and service departments. After some initially slow communication, Pundmann Ford answered the call by negotiating fairly, quickly addr of dealer sales and service departments. After some initially slow communication, Pundmann Ford answered the call by negotiating fairly, quickly addressing any concerns with the vehicle, and making the financing and delivery process as seamless as possible. We especially appreciated the no-pressure approach to educating us on the different warranty options and ultimately purchased our first extended warranty in 20 years. The truck was nicely prepped and ready for delivery upon arrival, and at no point were we left sitting for hours in the showroom as is so common at other dealers. Nice work, Pundmann team! More

If you're looking for a pleasant salesperson to help with buying your next F-150, see Kareem Randle. He is helpful, he will answer all questions, and he will work with you to get a deal you'll be happy signi buying your next F-150, see Kareem Randle. He is helpful, he will answer all questions, and he will work with you to get a deal you'll be happy signing. More

Brian Pundmann makes the whole process so easy. It literally takes me 15 minutes to come in and sign paperwork and I am on out the door. Highly recommend him to friends. 4th vehicle I have purch It literally takes me 15 minutes to come in and sign paperwork and I am on out the door. Highly recommend him to friends. 4th vehicle I have purchased from him. More

We purchased our new 2025 Ford Explorer ST-Line from Jack Schellenger, our salesman at Pundmann Ford in St. Charles, Missouri late in the afternoon on October 3, 2024. After driving 6 miles to a Costco Ware Schellenger, our salesman at Pundmann Ford in St. Charles, Missouri late in the afternoon on October 3, 2024. After driving 6 miles to a Costco Warehouse, our new car died as soon as we parked it on the Costco parking lot. I called Jack and he and Tim Pundmann, the General Sales Manager for Pundmann Ford, came over to help. It was after hours for their dealership by then. They tried to work on it but to no avail. Tim gave us Jack’s 2025 Ford Explorer ST-Line car to use to drive our 2-hour trip home. We chose to stay close at our daughter’s home in St. Charles instead. Tim called an Uber to take Jack home and stayed there with our car until the tow truck he called arrived. All of the electronics on our new car had quit working so the doors couldn’t be locked and the passenger window was down and wouldn’t go up. Tim waited with our car at least 1-1/2 hours until the tow truck came to haul it to his dealership so they could put it inside for the night. Jack called me the next morning around 9:30 am to let me know they had repaired it and we could pick it up around 11:00 am. We did and it has ran great since then. We didn’t expect the high level of personal service provided to us by Jack Schellenger and Tim Pundmann. They definitely went over and above to help us and get us back on our way home. I will definitely go to them for our next new car purchase and have let all of our friends know about their over and above attitude and service. Rick E Cape Girardeau, MO More

I'm having warranty issues with the sound system in my band new $80,000 truck. Took it to one dealer and they kept blaming Ford engineering for taking to long. I take it Pundmann as per the Ford claims de band new $80,000 truck. Took it to one dealer and they kept blaming Ford engineering for taking to long. I take it Pundmann as per the Ford claims department. They have no clue how to fix it. They tell me to bring it up for two weeks because they need to take apart the whole truck and trace all the wires etc. I show up over a week later to get something out of my truck fully expecting the truck to be inside the shop taken apart being worked on. They handed me my keys and said it was in the lot. I go out to my truck and it has a nice layer of dust all over it like it hasn't moved since I dropped it off. Been dealing with this for 7 months. Zero sound system with no resolution. More

Kevin and Lauren were both great people to work with. They answered our questions and we had a lot. They answered our questions and we had a lot. More

They will tell you what you want to hear to get you to buy a vehicle then you take it to another dealership and the warranty won't stand behind it buy a vehicle then you take it to another dealership and the warranty won't stand behind it More