Pugmire Lincoln

Absolute nightmare service department. Multiple calls and blocked by receptionist asking the same questions a dozen times, when you get through it’s voicemail, after you leave a voicemail it doesn’t get retu blocked by receptionist asking the same questions a dozen times, when you get through it’s voicemail, after you leave a voicemail it doesn’t get returned, schedule service appointment WITH confirmation emails from Pugmire it’s not in their books. What a horror show. Gladly take my business elsewhere. More

Easiest Car Buying Experience Ever Very straightforward car buying experience. Friendly, knowledgeable sales staff. Efficient financial processing and very responsive to email inquiries Very straightforward car buying experience. Friendly, knowledgeable sales staff. Efficient financial processing and very responsive to email inquiries. I have purchased a number of cars from dealerships in the local Atlanta area and this buy far was the easiest. More

Collision & Body Center Do not bring your vehicle here for body work. My Lincoln has been here for over 2 weeks and it’s not nearly close to being complete. There is only one Do not bring your vehicle here for body work. My Lincoln has been here for over 2 weeks and it’s not nearly close to being complete. There is only one person (Nikki) that knows what’s going on in the shop and when she’s not at work no questions are answered. I called her last Thursday and left a message for her and the Manager to call me .My Son had to go there on Monday because no one ever called me back. I called again yesterday, left a message for her and the Manager to call me, again no return call. I emailed her, no reply. She blames the insurance company for the reason why nothing is happening,my insurance company sent me all of the supplementals she requested and work was left off. She tried to say the insurance company didn’t approve the work when she never requested the work until after the fact. I’m paying out of pocket for a rental, they offered a loaner when my Son was there now they don’t know if they can. This place is unprofessional & unreliable. I can’t even get management on the phone or to return my call. I see why Nikki is so unprofessional and doesn’t return calls management is the same way. Stay clear of this place!!! More

Thank You for the Service Experience. Our group will be purchasing a new Navigator soon. Due to the service experience, I will recommend that the vehicle is purchased from Pugmire this ti Our group will be purchasing a new Navigator soon. Due to the service experience, I will recommend that the vehicle is purchased from Pugmire this time around. Thanks! More

Excellent !!! Kudos go to: swiftness of service; total understanding of maintenance issue and patron wishes (service adv, Luis Diodonet); and the care you exhibited Kudos go to: swiftness of service; total understanding of maintenance issue and patron wishes (service adv, Luis Diodonet); and the care you exhibited with my car (cleaned and shiny). More

2nd Lease with Pugmire Lincoln Great Experience! This was my 2nd leasing experience with Pugmire. Sales associate Keane very knowledgeable & efficient. Greg (sales manager?) was extremely helpful & p This was my 2nd leasing experience with Pugmire. Sales associate Keane very knowledgeable & efficient. Greg (sales manager?) was extremely helpful & personable. These guys did everything they could to make my transaction go smoothly. The knowledge Keane has about my car & the help he provided is invaluable. More

Sales and Finance "Dream Team" This was the 8th vehicle that we have purchased from Pugmire, and we recommend you to friends and co-workers all of the time. It's like working with This was the 8th vehicle that we have purchased from Pugmire, and we recommend you to friends and co-workers all of the time. It's like working with family! More

Service Center Scheduling service appointment for my car was easy and the wait time was bearable. This has been consistent since I purchased my vehicle. Thank you fo Scheduling service appointment for my car was easy and the wait time was bearable. This has been consistent since I purchased my vehicle. Thank you for making sure the customer service is excellent! More

Excellent Service Pugmire's Lincoln- Mercury service rep, Mr. Bartholomew provide me fast service, extensive knowledge of my vehicle and a feeling that I was his number Pugmire's Lincoln- Mercury service rep, Mr. Bartholomew provide me fast service, extensive knowledge of my vehicle and a feeling that I was his number one concern. This experience will bring me back to Pugmire. Although I have been a Lincoln owner for over for over the past 30 years, I opted to get my service needs at other repair and service establishments for various reasons.. Mr Bartholomew will bring me back More

Dealership helps dreams come true! Courteous and professional staff allowed us to pick out our dream car and then worked out all the financing to make it ours in reality. Courteous and professional staff allowed us to pick out our dream car and then worked out all the financing to make it ours in reality. More