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Pugmire Ford of Cartersville - Service Center
Cartersville, GA
79 Reviews
79 Reviews of Pugmire Ford of Cartersville - Service Center
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March 23, 2017
Excellent service Just had my vehicle serviced and I am always pleased with the service I receive from Pugmire Ford. They did a awesome job on my truck. I know that I c Just had my vehicle serviced and I am always pleased with the service I receive from Pugmire Ford. They did a awesome job on my truck. I know that I can always count on Pam Alverson to make sure my vehicle is taken care of. More
by Mary Mcclard
Employees Worked With
Pam Alverson
March 22, 2017
Rip off Took my 2013 truck in for a repair. First of all we drop it off at 8am and didn't here from anyone until almost 5pm but the biggest issue is that .... Took my 2013 truck in for a repair. First of all we drop it off at 8am and didn't here from anyone until almost 5pm but the biggest issue is that .... Truck has an extended warranty. They wanted to charge 3 hours for the repair but the warranty only allows 1 hour. Call a couple different Ford dealerships and Ford motor company and was told it should only be an hour and a half for labor. But was told by the service center here that because they are independently own they can charge what ever they want for labor it doesn't matter what Ford calls for. we didn't let them fix it we will take it someone else we are just out of $95 for them to tell us what the issue was. The only good thing was that the lady that we spoke to on the phone was very freindly but when we got to the dealership the lady there didn't know what was going on. Will NEVER take any vechile here again. More
by Jessih
Employees Worked With
Pat
September 28, 2016
Pam always gives GREAT customer service. I have been a customer for several years, the customer service is always great, would never take my vehicle anywhere else. Whenever I need any type of I have been a customer for several years, the customer service is always great, would never take my vehicle anywhere else. Whenever I need any type of work on my Escape all I have to do is call Pam and she get's me into the shop right away. Pam has always been very courteous and helpful when I have questions or concerns. More
by duckie123
Employees Worked With
Pam
September 28, 2016
Always a great experience! I have been taking our vehicles to Pam for years! Their service department is awesome! Pam always goes above and beyond to make sure we are happy! I have been taking our vehicles to Pam for years! Their service department is awesome! Pam always goes above and beyond to make sure we are happy! More
by Pi10098-
Employees Worked With
Pam Alverson
September 28, 2016
Excellent Customer Service Everytime I bring my car to Pugmire I receive excellent service. The ladies are friendly, helpful, and I am in and out in no time! I would recommend t Everytime I bring my car to Pugmire I receive excellent service. The ladies are friendly, helpful, and I am in and out in no time! I would recommend them to everyone! More
by cvilleresident
Employees Worked With
Pam
September 26, 2016
1 Week Brake Job...Maybe Company van was taken to Pugmire for brakes. Its been a week now. I was told last Thursday it would be ready on Thursday. Today is Monday and latest Company van was taken to Pugmire for brakes. Its been a week now. I was told last Thursday it would be ready on Thursday. Today is Monday and latest update, which i have called for 3 times, it may or may not be ready today. They stated someone would call back at 3:00. Expected a lot less time and a lot better service. The only definite I have heard from Pugmire is "I don't know". Dealerships that value customers are proactive; they will call you and let you know whats going on if there is a delay. They also have someone to answer the phone. More
by ccsharp2
Employees Worked With
Service employees
September 16, 2016
Could not get service dept to answer the phone After 4 phones calls being hung up on in an attempt to just trying to get an oil change for my new explorer i realized i was dealing with folks who ca After 4 phones calls being hung up on in an attempt to just trying to get an oil change for my new explorer i realized i was dealing with folks who can't or won't support the ford owner I Called back to vent and chose to go to sales who answered on first ring! I was offered the "I guess they're covered up" excuse but that fell flat with me You'll sell them but won't service them right? More
by Catrina0527
Employees Worked With
None
August 13, 2016
Horrible Customer Service All I wanted was an oil change at 9:15 and was told they close at 2 and had 5 in front of me and they couldn't do it today. I recently moved to the ar All I wanted was an oil change at 9:15 and was told they close at 2 and had 5 in front of me and they couldn't do it today. I recently moved to the area and only get my vehicle serviced at at dealership. I'll go somewhere else where they take care of their of their customers!! First time customer-Last time customer. More
by mjdj1217
Employees Worked With
Service Writer
January 29, 2016
Disappointed Very disappointed in the customer service and they are ridiculously slow. Also I was told I wasn't allowed to pay until services were rendered. I will Very disappointed in the customer service and they are ridiculously slow. Also I was told I wasn't allowed to pay until services were rendered. I will NOT be coming back here. More
by Cvilles finest
