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Pugmire Ford of Cartersville - Service Center
Cartersville, GA
79 Reviews
79 Reviews of Pugmire Ford of Cartersville - Service Center
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June 20, 2019
Exemplary service by Whitney and Team! After getting the runaround at the Sandy Springs Ford dealership this morning, and told my appointment only got me into the "queue", I called Whitney After getting the runaround at the Sandy Springs Ford dealership this morning, and told my appointment only got me into the "queue", I called Whitney Bennett at Pugmire, drove from Sandy Springs to Cartersville, had my daughter's car diagnosed and fixed within an hour, and back at my office in East Cobb by 11:00. While a bit inconvenient, the time saved compared to other dealer service centers around the perimeter, it will be worth the drive from this point forward. Call and ask for Whitney - she's the real deal! More
by Jeff S.
Employees Worked With
Whitney
August 29, 2018
Service Department It was my first visit to this dealership. The staff members were friendly, polite and the service was good and timely. I will definitely be back! It was my first visit to this dealership. The staff members were friendly, polite and the service was good and timely. I will definitely be back! More
by Weezy,4493
Employees Worked With
Whitney, Pam
June 02, 2018
Work performed exactly as promised and in a timely manner After being told by two other dealers they would call me when parts were available more than a month ago and not having received a call yet I called P After being told by two other dealers they would call me when parts were available more than a month ago and not having received a call yet I called Pugmire Ford on a friends recommendation. They ordered the recall parts and told me parts should arrive in two weeks or less and they would call to set appointment for installation. This is exactly what they did. I am still waiting for a call from the dealerships in Kennesaw Georgia and Woodstock Georgia .Apparently safety recalls are less important to them. More
by Glen
Employees Worked With
Pam
February 13, 2018
In for oil service, out with a new car! Brought car up to be serviced and was waiting for my wife to pick me up. Met Mike Shaeffer. Very knowledgeable and likeable saleman! Ended up trading Brought car up to be serviced and was waiting for my wife to pick me up. Met Mike Shaeffer. Very knowledgeable and likeable saleman! Ended up trading my car in on a 2017! I really like my new car! More
by G. Mcklveen
Employees Worked With
Mike Shaeffer
November 10, 2017
Very nice service Manager, very thorough in her explanation very helpful in explaining the recall and the reason for the parts delay. very knowledgable in every aspect of the Ford Truck. Short wait time and n very helpful in explaining the recall and the reason for the parts delay. very knowledgable in every aspect of the Ford Truck. Short wait time and never was out in the weather More
by Grassy Harper
Employees Worked With
Pam Alverson Tim Carrier
October 03, 2017
Great Service Department Pam and Lucy are outstanding . They both make sure my car stays in top condition. After many years of having my car serviced in Cartersville, we have Pam and Lucy are outstanding . They both make sure my car stays in top condition. After many years of having my car serviced in Cartersville, we have become good friends as well. Love to see these ladies. Great Dept. More
by Excited, bethoo68
Employees Worked With
Pam and Lucy
March 29, 2017
Excellent, friendly service! Pam and Lucy are terrific! I just needed regular service, in and out within 45 minutes. Always willing to give me a ride back to work...or pick me up Pam and Lucy are terrific! I just needed regular service, in and out within 45 minutes. Always willing to give me a ride back to work...or pick me up at my convenience! I appreciate the fine service. More
by Sharon Holliday
Employees Worked With
Pam and Lucy
March 26, 2017
Great Service as Always from Pam and Lucy in Service Have done business with these folks for years. Bought a car and a truck from City Motors a few years ago and have continued to have them serviced wit Have done business with these folks for years. Bought a car and a truck from City Motors a few years ago and have continued to have them serviced with the dealer. Was afraid once City Motors was sold to Pugmire things would be very different but glad we are still dealing with Pam and Lucy for our service needs. They do a great job. More
by Judy
Employees Worked With
Pam, Lucy, Jimmy
March 25, 2017
Great Service from Pam and Lucy in Service Thanks to Pam and Lucy for going above and beyond to help with the service needs for my Navigator. They investigated and found the items I needed cor Thanks to Pam and Lucy for going above and beyond to help with the service needs for my Navigator. They investigated and found the items I needed corrected were covered under warranty. More
by David
Employees Worked With
Pam and Lucy
March 23, 2017
Awesome customer service Took my F-150 in for service, Lucy Reagor was wonderful to work with. She kept me very informed and the work was done in a timely manner. I would hi Took my F-150 in for service, Lucy Reagor was wonderful to work with. She kept me very informed and the work was done in a timely manner. I would highly recommend Pugmire Ford. See Lucy, she will take care of you!!! More
by F150girl
Employees Worked With
Lucy Reagor
