Pugmire Ford of Cartersville - Service Center

A very nice and professional team. The facilities are clean and all team members were socially distanced. All the staff were customer focused. A nice Ford dealership clean and all team members were socially distanced. All the staff were customer focused. A nice Ford dealership More

Teresa in accounting was a great help with answering the questions that I had on my extended warranty. She was very professional and knew what I needed. questions that I had on my extended warranty. She was very professional and knew what I needed. More

Pamela Alverson has been my first choice as a service writer. She always understands my requests and issues and gets my service done quickly, correctly. writer. She always understands my requests and issues and gets my service done quickly, correctly. More

Pam at the service center was awesome. She worked with me to get what I needed for my van and within the time frame I needed it back. She communicated with me for whatever changes occurred. Very excellent se to get what I needed for my van and within the time frame I needed it back. She communicated with me for whatever changes occurred. Very excellent service. More

Always pleasant and quick. Pam is excellent and knows her business. Took car right away and finished within two hours , was in and out when picking up. business. Took car right away and finished within two hours , was in and out when picking up. More

Always have to clean the dirty feet paper and this time the plastic not covering the seat. Paid $100 for a 20 minute sync update. Could not do it using usb, as the tech stated. He had to use Frds (whatever the plastic not covering the seat. Paid $100 for a 20 minute sync update. Could not do it using usb, as the tech stated. He had to use Frds (whatever that is). USB working, just not the flash drive that was supposed to work. Ford offers home owners this program for free, yet our sync said it was updated. $200 an hour is a little steep. Tech was told the trailer light issue happened while pulling a trailer. He deemed it only necessary to hook up a known working trailer to check the lights. Service lady is very kind and helpful, but the way they separate service workers from the lady your dealing with at pick up is awful. Wanted to talk to tech on 2 other occasions and had such a bad experience, I don’t even try anymore. Pugmire is very convenient for us to use. Not totally satisfied, but also not willing to drive an hour for another warranty dealer. More

Every time I go for service, it’s been excellent. When I am able to schedule an appt it’s been very timely and efficient am able to schedule an appt it’s been very timely and efficient More

Had a scheduled appointment for 10am arrived at 945am and they too my tuck right back and They finished serving my truck withi one hour. they too my tuck right back and They finished serving my truck withi one hour. More

The service department does a great job when I go for maintenance work. Pam is very friendly and knowledgeable. I can only get in on Saturdays and they get me an appointment when other dealerships can't. maintenance work. Pam is very friendly and knowledgeable. I can only get in on Saturdays and they get me an appointment when other dealerships can't. More

Fast and efficient. I went in for a minor repair but I am very pleased with the service and professionalism I experienced. Thanks Pam and your service team. very pleased with the service and professionalism I experienced. Thanks Pam and your service team. More