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Pugmire Ford of Cartersville - Service Center
Cartersville, GA
79 Reviews
79 Reviews of Pugmire Ford of Cartersville - Service Center
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June 04, 2025
Pugmire Ford's Service Department just tried to defraud me of $5,000. Read below for how Ford's warranty is a joke. I will never buy a Ford again. The cars and the company stink. Pugmire Ford claimed me of $5,000. Read below for how Ford's warranty is a joke. I will never buy a Ford again. The cars and the company stink. Pugmire Ford claimed my 2020 Ford Escape with 40,000 miles had $5,000 in Rodent Damage (DealerRater doesn't support photo posting, but feel free to check my review on GoogleMaps or Yelp if you want visual confirmation of the facts). I had an insurance adjuster from USAA check it out (Rodent Damage is covered by Comprehensive Insurance) and they could not show the USAA adjustor any evidence of Rodent Damage. Despite this, I had to pay Pugmire $200 for "diagnostics" to release my car so I could have it towed to another dealer. After a couple rounds with the other dealer (Wade Ford), they finally admitted the problem was that the Turbo unit was not good and needed replacing despite only having 40,000 miles on the car and being very well maintained. This was covered by the Power Train warranty. Off the record, someone told me they don't like doing expensive warranty repairs because Ford doesn't pay the dealers enough for them. Cars shouldn't need core power train components replaced at 40,000 miles unless they are a xxx. Warranties that dealers will move heaven and earth to try and avoid honoring aren't worth much either. If you are thinking about Pugmire Ford run like xxxx the opposite direction (Wade Ford was better but not great). Better yet, buy a better car from another manufacturer so it won't need major repairs after only 40,000 miles with great maintenance. More
by whpayson
Employees Worked With
Pam Alverson
August 15, 2022
I made an appointment to have transmission work done on my 2002 Ford Explorer. The appointment was for 8/15/2022 at 9:00 AM. When I got there at 8:30 AM the Service Writer told me I would have to leave my my 2002 Ford Explorer. The appointment was for 8/15/2022 at 9:00 AM. When I got there at 8:30 AM the Service Writer told me I would have to leave my car til they could get to it. He said he didn't realize when he made the appointment that the transmission shop was booked solid til September 6. They had my phone number on file but there is no record in my phone log of any call from Pugmire nor was any message left on voicemail. It seems someone could have called so I could go to another shop. Very poor customer service. More
by jspierce16
Employees Worked With
Male Service Writer
November 05, 2021
After my husband passed away, who always took care of the car, I continued to use Pugmire for all my car services. They do the job right, and I trust them 100%. One call, that's all! car, I continued to use Pugmire for all my car services. They do the job right, and I trust them 100%. One call, that's all! More
by mcook051943
Employees Worked With
Service
September 03, 2021
Excellent service and pleasant people to do business with! Clean building, bathroom and coffee for the customers! TV, reading material and comfortable seating for all! with! Clean building, bathroom and coffee for the customers! TV, reading material and comfortable seating for all! More
by Johnnyg
Employees Worked With
Pam
August 31, 2021
Service department always very efficient and I would never take my car anywhere else to be serviced. Enjoy working with Pam. She is always very helpful and friendly. never take my car anywhere else to be serviced. Enjoy working with Pam. She is always very helpful and friendly. More
by thack1951
Employees Worked With
Pam and Service Department
