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Puente Hills Toyota

City of Industry, CA

4.6
1,370 Reviews
Call Dealership (626) 669-3749
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17070 Gale Ave

City of Industry, CA

91745

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1,370 Reviews of Puente Hills Toyota

March 26, 2026

It is very good customer service. I work with nice work, keep going. Doing good job. More

by abdulnour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
Report | Print
Mar 27, 2026 -

Puente Hills Toyota responded

Abdulnour, thank you for leaving Puente Hills Toyota with your positive feedback!

March 26, 2026

I was charged to rotate tires when I never requested. They just throw it in the invoice to see if it sticks which they stuck it to me More

by Giovanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Anderson
Report | Print
Apr 06, 2026 -

Puente Hills Toyota responded

Giovanni, I'm sorry to hear about your frustration with the tire rotation charge. We certainly don't intend to surprise our customers with any unexpected fees. If you could give me a call, I'd be happy to discuss this further and see how we can make things right for you. Thank you, Sarah Cruz - Customer Service Manager - (626) 923-6433

March 25, 2026

Great service I appreciate Tom my service advisor . Thank you for everything and support for many years with Toyota. More

by Mr Cabral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
Report | Print
Mar 25, 2026 -

Puente Hills Toyota responded

We're grateful for your long-time support! Thanks for choosing Puente Hills Toyota and for the shoutout to Tom!

March 24, 2026

Randy is awesome. Quick response and professional, he always talk to me with a smile. Strongly recommended Randy at Toyota Puente Hills. More

by Kien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Castillo
Report | Print
Mar 24, 2026 -

Puente Hills Toyota responded

Kien, we're so happy you had a good experience with Randy! We really appreciate your business and your review! Thank you from all of us at Puente Hills Toyota.

March 22, 2026

The Service department is very efficient. Johnny Dang in Service is absolutely the very best! More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Dang, Service Dept
Report | Print
Mar 23, 2026 -

Puente Hills Toyota responded

We are so happy that our Puente Hills Toyota team delivered an excellent experience. It's awesome to hear you were in great hands with Johnny. Thank you, Jill!

March 22, 2026

Arrived 20 minutes earlier than my scheduled time, and was greeted within minutes. Service was smooth and quick. More

by Fanniewang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
Report | Print
Mar 23, 2026 -

Puente Hills Toyota responded

We're so glad to hear you had a smooth and quick service experience, Fannie! Thanks for choosing Puente Hills Toyota.

March 21, 2026

Randy helped us a lot to fix my brand new 2026 BZ, it was in the delay for 3 days due to front camera shattered More

by rodolfo.hernandez717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Castillo, Tom Anderson
Report | Print
Mar 23, 2026 -

Puente Hills Toyota responded

Thank you for sharing your feedback! Randy and our team were happy to assist at Puente Hills Toyota. See you next time!

March 21, 2026

Good job Randy, keep it up. toyota service is the best specially puente branch. Good customer service More

by roeltisoy01roel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Castillo
Report | Print
Mar 23, 2026 -

Puente Hills Toyota responded

Thank you for your confidence in Puente Hills Toyota! We appreciate your business, Roel.

March 21, 2026

Great Service as always. Tom was very helpful in explaining what needed to be done to my car. More

by lmparra866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack, Tom Anderson
Report | Print
Mar 23, 2026 -

Puente Hills Toyota responded

Here at Puente Hills Toyota, we always value and appreciate our customers' feedback. Thank you for sharing your experience with Tom!

March 21, 2026

Puente hills always great! Ready for all possible way to help their loyal clients they will find the best options to take care of what you needs and what you have to do. In Pu More

by Mhil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Vaca , Kenny Chan
Report | Print
Mar 23, 2026 -

Puente Hills Toyota responded

Thank you for the glowing feedback, Mhil! We are delighted to hear that our team at Puente Hills Toyota consistently provides you with VIP treatment. We look forward to assisting you again!

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