Puente Hills Subaru - Service Center

They were responsive, helpful and did everything they could to help me with my warranty repairs!! Thanks to Mike, Melissa and Jasmine for their kindness and professionalism!! could to help me with my warranty repairs!! Thanks to Mike, Melissa and Jasmine for their kindness and professionalism!! More

Took my car for service and later they came to tell me that the technician stripped two lugs from my wheels. First they were going to send someone to buy them and compensate. Later they walked me inside t that the technician stripped two lugs from my wheels. First they were going to send someone to buy them and compensate. Later they walked me inside the shop to explain their mistake. The manager service advisor pretty much told me that I had to get it repaired because they didn't had time. Then I noticed my front plate was bent. This place is bad. On my way to the shop to buy my lugs, I heard noise coming from my front wheels. Did not ask the guys to check it out because subaru at puente hills was the last one to work on the car. Took it back to the dealership and John was kind to take care of it. They inspected the car and told me again that 2 lug nuts were "stripped" even though they were brand new. They never fixed my car and had to get my car repaired at a wheel and tire shop and it cost me $700 for their incompetence. The next morning I went to talk to Mr. Pintado the service director about the issue with my car. He brought in John the service advisor and one of the technicians that worked on my car. Long story short, puente hills subaru refused to pay for the damages and I will be taking them to court. Avoid this place at all cost. Their customer service is very poor. They only car when you buy a car but when they cause damages to your car is another story with them. More

Bought a used Forrester, great staff and service, they even scheduled a 6 month oil change. Service was wonderful, but price too high!. Next time I'll go to my regular independent shop. even scheduled a 6 month oil change. Service was wonderful, but price too high!. Next time I'll go to my regular independent shop. More

Was able to schedule a oil change on line at the time I needed. I did an appointment 5 days ahead. The change took less than an hour. needed. I did an appointment 5 days ahead. The change took less than an hour. More

The service department was very efficient and performed their tasks in a timely manner. I would reccomend this dealership to everyone. They know what they are doing. their tasks in a timely manner. I would reccomend this dealership to everyone. They know what they are doing. More

I bought my Outback here and have always had good service. Appreciate the swift service, Excellent communication, Even the car wash is professional. When I leave the Service Center I know everything service. Appreciate the swift service, Excellent communication, Even the car wash is professional. When I leave the Service Center I know everything is in good order. More

Highly Recommend Buying Your Vehicles Here My wife and I bought our Subaru's here and we will continue to buy them here. The sales and service staff are top notch. Helpful and friendly. My wife and I bought our Subaru's here and we will continue to buy them here. The sales and service staff are top notch. Helpful and friendly. More

Exceptional work and Trustworthy Mechanics I always take my car to the Puente Hills Subaru dealership and I have never been disappointed. They are extremely hardworking, communicative, and re I always take my car to the Puente Hills Subaru dealership and I have never been disappointed. They are extremely hardworking, communicative, and reliable. Ashley , the service representative, is always ready to give you the updates on your car and transparent when it comes to the prices your services could cost. She is genuine, kind and respectful. Wayne, the service technician, is the absolute best. His attention to detail is exceptional and he goes above and beyond for the client. More

Avoid at all cost Subaru towing left our new vehicle next to a No Stopping sign at midnight. Days later Subaru called ME and asked me why my car was there. Service! Th Subaru towing left our new vehicle next to a No Stopping sign at midnight. Days later Subaru called ME and asked me why my car was there. Service! The manager called me a month later and offered restaurant gift card after numerous texts and We received nothing. Reason for service? New car- dead will not charge at all battery More