Puente Hills Subaru - Service Center

Good salesman but that is about it - my first encounter with the service department just to get an accessory installed was a total mess. Took them about 2 hours to solve how to put on a rear bumper cover with the service department just to get an accessory installed was a total mess. Took them about 2 hours to solve how to put on a rear bumper cover on my new Outback. I going to try not to ever go back there again - I knew more about my car than they did!! JUST AWFUL!! More

First oil change for the 2023 Forester. Dropped off the car at 9:15AM for the 9:20AM appointment. Picked up the car at 11:45AM. 2.5 hours for an oil change and no complimentary car wash? Th Dropped off the car at 9:15AM for the 9:20AM appointment. Picked up the car at 11:45AM. 2.5 hours for an oil change and no complimentary car wash? The service was completed around 10:10AM when I noticed the car was pulled out of the service bay to the parking lot. I thought it went to the complimentary car wash and waited. By 11:30AM I SMS the service adviser for an estimated of completion, he said its done and come see him to complete the paper work for pick up. It turned out no car wash and the car was parked unattended in the parking lot while the owner was waiting in the waiting area for more than an hour. What a wasting of time! More

The dealership is customer friendly and provides a comfortable waiting area with a generous offering of refreshments. comfortable waiting area with a generous offering of refreshments. More

SERVICE COMPLETED IN GOOD AMOUNT OF TIME VERY HAPPY WITH THE OUTCOME WILL GLADLY TAKE MY WRX THERE AGAIN IF NEEDED THE OUTCOME WILL GLADLY TAKE MY WRX THERE AGAIN IF NEEDED More

Had a steering issue. I was charge $170 to evaluate and was told I had rodent damage and it would be around $4,000 to repair. Then I asked to show me exactly what the problem was. A few inches of chewed w was told I had rodent damage and it would be around $4,000 to repair. Then I asked to show me exactly what the problem was. A few inches of chewed wire. Then the price was lower to $2,500 . The service writer said I should check my insurance, It might be covered under comprehensive. I eventually took it to the AAA mechanic I use and they fixed it in 1 1/2 hours for $177 . I don’t know if Puente Hills Subaru is dishonest or just bad at their job. I would hope it’s not Subaru since I like the car but prefer to deal with brands and people with integrity. My service advisor was Michael Mcvey More

I am very satisfied with the overall service provided from dropping off the car up to pick up of car. Personnel are are very courteous and helpful. The dealership is commendable. from dropping off the car up to pick up of car. Personnel are are very courteous and helpful. The dealership is commendable. More

Great service. Did all service that was promised. One small complaint is that it did take longer than promised, and was hard on my knee, and back. Not comfortable seating there. small complaint is that it did take longer than promised, and was hard on my knee, and back. Not comfortable seating there. More

Everything was done very fast and efficiently. I was greeted right away when I arrived. The staff was attentive and diligent. Service was fast and everyone was COVID safe. Thank you Subaru. greeted right away when I arrived. The staff was attentive and diligent. Service was fast and everyone was COVID safe. Thank you Subaru. More