Puente Hills Subaru

Great customer service. Everyone was very helpful. They had the exact Crosstrek I wanted. I love my new car. I would definitely recommend Puente Hills Subaru. had the exact Crosstrek I wanted. I love my new car. I would definitely recommend Puente Hills Subaru. More

I bought my Outback here and have always had good service. Appreciate the swift service, Excellent communication, Even the car wash is professional. When I leave the Service Center I know everything service. Appreciate the swift service, Excellent communication, Even the car wash is professional. When I leave the Service Center I know everything is in good order. More

Highly Recommend Buying Your Vehicles Here My wife and I bought our Subaru's here and we will continue to buy them here. The sales and service staff are top notch. Helpful and friendly. My wife and I bought our Subaru's here and we will continue to buy them here. The sales and service staff are top notch. Helpful and friendly. More

Puente Hills Subaru helped me find the best car. I recently leased my first car from Puente Hills Subaru. It was the smoothest experience I could expect. Christian Perez helped me find the right car I recently leased my first car from Puente Hills Subaru. It was the smoothest experience I could expect. Christian Perez helped me find the right car fit for both my financial state, and my age. Having full information on my car, he showed me all of it's options and made sure I was comfortable in it. Also, both sales managers made sure to get me the best deal possible. I'm very thankful for all their help and effort. I'm enjoying my car everyday! More

Exceptional work and Trustworthy Mechanics I always take my car to the Puente Hills Subaru dealership and I have never been disappointed. They are extremely hardworking, communicative, and re I always take my car to the Puente Hills Subaru dealership and I have never been disappointed. They are extremely hardworking, communicative, and reliable. Ashley , the service representative, is always ready to give you the updates on your car and transparent when it comes to the prices your services could cost. She is genuine, kind and respectful. Wayne, the service technician, is the absolute best. His attention to detail is exceptional and he goes above and beyond for the client. More

Avoid at all cost Subaru towing left our new vehicle next to a No Stopping sign at midnight. Days later Subaru called ME and asked me why my car was there. Service! Th Subaru towing left our new vehicle next to a No Stopping sign at midnight. Days later Subaru called ME and asked me why my car was there. Service! The manager called me a month later and offered restaurant gift card after numerous texts and We received nothing. Reason for service? New car- dead will not charge at all battery More

Extremely Poor Customer Service I bought my car March 28 and bought a Gold Plus Extended Warranty for my car. I agreed with Frank the salesman and one of the managers that I wanted $ I bought my car March 28 and bought a Gold Plus Extended Warranty for my car. I agreed with Frank the salesman and one of the managers that I wanted $0 deductible on the extended warranty. When we met with Frank the Finance Manager, he made it seem like all the paperwork was correct and we signed for it. Yes, I should have read over everything properly, which is my fault, but the Finance Manager and other manager should not have switched our agreement. After we received the Extended Warranty paper from Subaru of America, it said the deductible was $100. I called about 5 times now and the receptionist always says they are in a meeting and will call me back. I did not receive a call back yet in the past 3 weeks. I live 70 miles from this dealership and they don't have the courtesy to even call back. Frank Lejis was super helpful with the car purchase, but it seems like the manager Sam Tran and the Finance Manager Frank did not communicate properly about the $0 deductible. I'm just hoping they call back today! I emailed the Finance Manager Frank today as well. More

Nice experience buying a car there This is a late review for the experience of buying a car by Subaru Puente Hill in Hacienda Heights in March 2018. After my friend bought a Subaru car This is a late review for the experience of buying a car by Subaru Puente Hill in Hacienda Heights in March 2018. After my friend bought a Subaru car by other dealer, we stopped by this dealer to have a look of the car. We didn't set any appointment for that day. When we got there, Kyle Harmon friendly greeted us, showed us the cars and took us for a ride. He spent his time to explain us the advantage of this car and answered all the questions. He was so patient and knowledgeable. We decided to buy a car there. At the second time we got there, Mr. Li (Xiao Mi, who speaks Chinese, too) has helped us gone through the purchase process. Both Kyle Harmon and Mr. Li are very professional. It was nice experience to buy the car there. If other friends want to buy Subaru cars, definitely we will recommend them to this dealer. Da Peng Yang More

bait and switch happened to us to we were dealing with noel cerda on a lease price that got us in the door. but the day before we were to come in, he quits and has us work with emy. we were dealing with noel cerda on a lease price that got us in the door. but the day before we were to come in, he quits and has us work with emy. we came in and they said car would cost more because it was tinted and she didn't know this and our monthly payment would increase by $15. she was very stiff on this offer and said she couldn't honor what i spoke to noel about. we told her that's the reason we came in and that's what we wanted. we should have walked away and shopped elsewhere. total waste of time and dishonest dealership. we will never do business with this dealership on our next lease. More

Great customer service Every one was helpful specially Fred and Lloyd and emey great customer service very attentive and answered all my questions and it hassle free quick p Every one was helpful specially Fred and Lloyd and emey great customer service very attentive and answered all my questions and it hassle free quick process More