Puente Hills Subaru

Great customer service. My salesman John was great. Management and finance were very helpful. This is my second Subaru. My salesman John was great. Management and finance were very helpful. This is my second Subaru. More

Called to inquire regarding process of least buy-out. Was told that I needed a vehicle inspection in order to proceed, which costs $2000. Did not sound right to me, so called the bank and dealt with them Was told that I needed a vehicle inspection in order to proceed, which costs $2000. Did not sound right to me, so called the bank and dealt with them directly, did not need so-called “inspection” to buy out a end-of-least vehicle. Terrible place, horrible people. Definitely scamming people out here, desperate and greedy More

I’d to keep calling calling for them to get me information regarding my reserved vehicle. If I never called no agent would’ve called me even after I’d paid 500 dollars deposit to reserved a car. T information regarding my reserved vehicle. If I never called no agent would’ve called me even after I’d paid 500 dollars deposit to reserved a car. Totally not a great experience at all More

Very good experience - whole team was very honest and not pushy. They took the time to answer all of my questions and made themselves available to me as I needed more information. Jon Ross was a fantastic sa pushy. They took the time to answer all of my questions and made themselves available to me as I needed more information. Jon Ross was a fantastic salesperson - very knowledgeable and up front. I would highly recommend this dealership. More

My leasing experience at Subaru was less than mediocre and disappointing. I originally started looking in March and when I was ready for a lease in June. I reserved an incoming car with a refundable depos and disappointing. I originally started looking in March and when I was ready for a lease in June. I reserved an incoming car with a refundable deposit. However once the car came in is when my experience became worse throughout the process. I left work early on a Wednesday when notified the car came in (after checking in with them twice) Had I not inquired, I wouldn’t have been notified as quickly. I mentioned to both salesman Dwayne and Carlos this is my first time leasing and my mom would most likely be co-signing as well for help. They were helpful on not having my mom co-sign. However the deal was not finalized until Friday evening. I had a few questions I needed answered prior to driving an hour and half to finalize everything, but Carlos responded with “not to be rude but I’ve already answered a lot of questions you’ve asked”. I believe it is their job to inform me as best as possibly on this leasing process and car itself. Dwayne was nice when I was there in person Wednesday, but failed to give me any further information Thursday after numerous attempts of contact as I was a paying customer like the ones he prioritized firstly in the dealership as more importance. After I was promised that Thursday we could figure things out and I would be contacted and should be able to have the car delivered. What should have been an ease to finalize wasn’t resolved until Friday after I had to contact Carlos. The car wasn’t delivered to me, and any type of promise or expectation they set was failed. Even after I mentioned I would be there at 7:30p to finalize on Friday evening I wasn’t met with until 8:45p as Carlos had another customer even though I had mentioned a couple hours prior of my eta. The lack of attentiveness and dismissive behavior at this dealership is shocking More

Had a steering issue. I was charge $170 to evaluate and was told I had rodent damage and it would be around $4,000 to repair. Then I asked to show me exactly what the problem was. A few inches of chewed w was told I had rodent damage and it would be around $4,000 to repair. Then I asked to show me exactly what the problem was. A few inches of chewed wire. Then the price was lower to $2,500 . The service writer said I should check my insurance, It might be covered under comprehensive. I eventually took it to the AAA mechanic I use and they fixed it in 1 1/2 hours for $177 . I don’t know if Puente Hills Subaru is dishonest or just bad at their job. I would hope it’s not Subaru since I like the car but prefer to deal with brands and people with integrity. My service advisor was Michael Mcvey More

I am very satisfied with the overall service provided from dropping off the car up to pick up of car. Personnel are are very courteous and helpful. The dealership is commendable. from dropping off the car up to pick up of car. Personnel are are very courteous and helpful. The dealership is commendable. More

Great experience, would recommend this dealer to all my family and friends. This is the first Subaru that we have purchased and we are very satisfied. family and friends. This is the first Subaru that we have purchased and we are very satisfied. More

Great service. Did all service that was promised. One small complaint is that it did take longer than promised, and was hard on my knee, and back. Not comfortable seating there. small complaint is that it did take longer than promised, and was hard on my knee, and back. Not comfortable seating there. More

Fair. Honest. No gimmicks. No xx. No bait and switching. Efficient. Overall a very smooth transaction from sales to finance. This was my third Subaru dealership I went to after walking out of two other loca Efficient. Overall a very smooth transaction from sales to finance. This was my third Subaru dealership I went to after walking out of two other local dealers due to shady tactics. Both Jesse T (internet sales) and Linda D (finance) were a pleasure to deal with. More