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Puente Hills Nissan - Service Center

City of Industry, CA

4.9
130 Reviews

130 Reviews of Puente Hills Nissan - Service Center

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April 27, 2021

Myra is nice, but it took almost 4 weeks to replace my Nissan Leaf battery and they couldn’t provide a loaner car when I needed it. Also there was lack of communication when asking for status updates on More

by SUNS2121
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mayra Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Puente Hills Nissan responded

Hi Suns2121, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. -Ashley Hernandez, Owner Loyalty Manager

April 27, 2021

I was able to have my car serviced in a very reasonable amount of time, given the amount of work done. I felt that my car was in great hands. More

by jess19283
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mayra Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Puente Hills Nissan responded

Hi Jess19283, thank you so much for your positive comments about Puente Hills Nissan! We look forward to your next visit! Take care!

April 26, 2021

Tiffany was very helpful and made me feel welcomed, she also helped me out with a discount leaving me shocked and happy I went the time she was there! Thank you Tiffany! More

by ACUNACESAR13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Baker
Apr 27, 2021 -

Puente Hills Nissan responded

Hi Acunacesar13, thank you for taking the time to leave a review for us at Puente Hills Nissan. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 26, 2021

Friendly and professional TREE was great easy to work with and nice Will go again soon for first oil change and any of maintenence needed Thank you More

by maryca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tree
Apr 27, 2021 -

Puente Hills Nissan responded

Maryca, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 26, 2021

Tiffany was so professional! She made sure we were taken care of immediately upon entering the service center. She gave us an eta of when our car would be ready and for the first time we were getting checke More

by BLCI1507
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Baker
Apr 27, 2021 -

Puente Hills Nissan responded

Blci1507, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Puente Hills Nissan. Until the next time we meet, take care!

April 26, 2021

Service on my Sentra 2013 went well. My car is running great. Had a Trans service, Alignment, Tune up, Battery service, wipers, cabin filter, FFI service, and PCV valve. More

by lindacjtorres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Baker, Robert Ross
Apr 27, 2021 -

Puente Hills Nissan responded

Lindacjtorres, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 23, 2021

Service was good, everyone was friendly and communicative, the wait was not long at all, always have a good service here, will be coming back to get more services More

by JOANNA100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mayra
Apr 26, 2021 -

Puente Hills Nissan responded

Joanna100, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

April 23, 2021

Tiffany was great helping me break down the prices and offering me a discount. I look forward to coming back. Give the girl a raise. More

by EOLMOS1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ismael Muniz, Caroline Godina, Alma Gutierrez , Skander Chaudhery, Wendy Ruiz, Dave Bhojwani, Anthony Dcosta, Jorge Barrera, Irais Barrientos, Giovanni Briseno
Apr 26, 2021 -

Puente Hills Nissan responded

Eolmos1993, it's experiences like yours that really keep us motivated! If you're ever in need of more help, please let us know!

April 22, 2021

Every time I go to this service center, I get the nicest friendliest reps to help me. I get the best treatment. Always a pleasure. Thanks More

by 1977leydy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tree
May 26, 2021 -

Puente Hills Nissan responded

1977leydy, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2021

Tree is very helpful! Received a good service both for oil change and vehicle inspection. Definitely will go back for the further vehicle services if needed! More

by Bomiao Chen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tree
May 26, 2021 -

Puente Hills Nissan responded

Bomiao Chen, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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