Puente Hills Nissan

I was very please when I first arrived people we're very courteous and friendly. I fist set my appointment with Adriana she helped me get a great sales representative who helped me ever step of the way I di courteous and friendly. I fist set my appointment with Adriana she helped me get a great sales representative who helped me ever step of the way I did not think I could get a new car but they helped me. I walked out with a lower payment and a brand-new car I was showed all the inventory and was even taken on a test drive to see how the car would be for my daily routine. It was completely amazing not to big not too small I then proceeded to the paper stand I was happy with how smooth the process was. After everything I was given a tour of service to see what my new service routine would look like. It looks like it'll be easy for my service to be performed. I will be coming back for the service. More

I recently came in for service. I had a recall which had to be done in order to get my tags on my car. I couldn't get it done at my local mechanic shop I was a little skeptical at f I had a recall which had to be done in order to get my tags on my car. I couldn't get it done at my local mechanic shop I was a little skeptical at first but they shower me all the work that needs not jus through paper but physically and why I was not happy with my car they did the repairs and went the extra mile of making sure my tires and battery had been tested and inspected I will definitely be returning. I then got a follow-up call to see if everything had gone in accordance to my vehicle Adriana gave me a great price for my next oil change I guess I'll be a regular now. Thank you HGREG Nissan More

I’ll preface this with acknowledging this is a dealership and those exist solely for profits and customer service is usually at a distant second place. I went in to check out/eventually buy a used 2017 Fiat and those exist solely for profits and customer service is usually at a distant second place. I went in to check out/eventually buy a used 2017 Fiat 124 Spider listed at $20298. I didn’t haggle because I knew this was a good deal. After the 7 minute/3 block test drive and some back and forth, I decided to go ahead with the purchase. While reviewing all the financing paperwork, I saw the dealership threw on an extra $3000 worth of security system (not stock and I didn’t ask for it) and clear coat protection (again, didn’t come with the car and don’t need it). After being persistent, they agreed to at least take a grand off. Upon finalizing the paperwork, I see the finance guy has tacked on another $3600 extended warranty I didn't ask for! He said it would keep my insurance rates down and it would be worth it. I told him I'd take my chances and for him to take it off. What sort of shady business practice is that? A month later, I get 11(!) missed calls from Arlene telling me I need to bring the car back for emissions testing. Why wasn’t this done at the dealership when I bought the car? I was told, due to the inconvenience factor, I’d get a tank full of gas for coming in the next day. (For context, I live 20 miles from the dealership and work 40 miles from them) After the smog test was complete, I mentioned this to the technician and he said that wasn’t a service they offered. If I ever have to go back to this place for anything it’ll be too soon. More

Miss Adriana was able to help us out in our service she provided excellent information towards our vehicle. We only came in for basic service we actually got our entire car fixed and up to date with all th provided excellent information towards our vehicle. We only came in for basic service we actually got our entire car fixed and up to date with all the maintenance it was need from a check engine to my brakes I no longer have any lights in my dashboard. I will return for future services to this dealership. More

Very happy with my last purchase. My sales rep was very attentive and helpful she went the extra mile by getting me a monthly payment plan that I can afford with out any problem I will be returning for fut attentive and helpful she went the extra mile by getting me a monthly payment plan that I can afford with out any problem I will be returning for future purchases and maintenance of the vehicle. I was introduce to service department and was toured around service to get a brief description of what my future servicing of my vehicle would look like More

My sis and I went there to look at some SUVs. What a disappointment. I honestly expected way better with certified preowned. I can't believe the damage on the outside on some of them and the filth and s disappointment. I honestly expected way better with certified preowned. I can't believe the damage on the outside on some of them and the filth and smell on the inside. The guy that was helping us, omg. He didn't know what he was doing, or what he was talking about, and then couldn't find a couple SUVs I wanted to see. we're honestly just shocked at the way things were handled and what we saw. There was also another guy there that was interested in looking at cars and one of the employees outside told him to go scan the QR code to get price and info. He didn't even offer to go help him look. Guess he really didn't care about making a sale. Unbelievable. We went some where else. More

Stepahnie in the service was so nice. I had problems with my car but needed another car to move around and she helped me. She put me on the waitlist to get another car while mine was fix. When I went Matt di my car but needed another car to move around and she helped me. She put me on the waitlist to get another car while mine was fix. When I went Matt did the papers I need and he called me when it was done. Thanks so much to her and the mechanics. Everyone was nice and explain everything to me. More

Had to schedule a late pick up after servicing my car and Stephanie in service helped me out! She was so kind to assist me and very patient with my 1000 questions. Thanks a ton. Stephanie in service helped me out! She was so kind to assist me and very patient with my 1000 questions. Thanks a ton. More

Serviced my car here and they had the cheapest oil change offer, couldn't pass up the opportunity when stephanie called to remind me of my service. offer, couldn't pass up the opportunity when stephanie called to remind me of my service. More

Very good service from Stephanie in the service department. My car had to stay for a few days and she was able to help me get rental and was professional and friendly. I recommend you bring your ca department. My car had to stay for a few days and she was able to help me get rental and was professional and friendly. I recommend you bring your car and ask for her. She is helpful. More