Puente Hills Nissan

I purchased a vehicle from here about 2 years ago and was satisfied so I was a returning client. Sad part is that this time experience was HORRID!!!! I don't even know where to begin, first of all they made satisfied so I was a returning client. Sad part is that this time experience was HORRID!!!! I don't even know where to begin, first of all they made us wait 3 hours to finance, second they had to bring car from other dealership, third they sold me a vehicle that was already SOLD!!! xxx!!!! Who does that. Anyway, everything after that was just mind blowing! This is the worst experience by far I have ever experienced and do not wish it on anyone. Needless to say they did nothing to compensate me nor did they ever apologize to me at anytime... I was really looking forward to driving away in my new pathfinder.. Very disappointed!!!! More

I recently totally my 11 sentra that i purchased at puente hills nissan. I was worried about not being able to get a good deal like my old sentra... but i did!! Thank you so much julian, and the rest o puente hills nissan. I was worried about not being able to get a good deal like my old sentra... but i did!! Thank you so much julian, and the rest of the employees that where involved! I will keep going back and even send family. More

My 22 year old daughter bought a 2005 Altima in July from a car dealership in Ontario. In about a week the check engine light came on. We decided to have a Nissan dealership look it over to give us the corr a car dealership in Ontario. In about a week the check engine light came on. We decided to have a Nissan dealership look it over to give us the correct diagnose before taking it back to the Ontario dealership where she bought it. We took it in to PUente Hills Nissan dealership. AT the end of the day, they called my daughter and told her that it needed a new transmission to start with and that would be a little over $3,000. My daughter, of course, was very upset. We took it back to the Ontario dealership very upset that they sold us a car that needed a new transmission. Their mechanic looked it over, checking the codes, etc. and told us to come back the next day. We went back the next day, the check engine light was off and he said it was fixed. He had put in a new coil. We were skeptical at first, but sure enough, its been 3 months and the check engine light has never come back and the engine is running absoltely fine. Why in the world did the mechanic at Puente Hills dealership tell us it needed a new transmission? Obviously it didnt. I'm not sure if he was an inexperienced mechanic that didn't know what he was talking about or if they were trying to scam us. My advice to you - unless your willing to possibly have work done on your car that it doesn't need, don't go to Puente Hills Nissan dealership. More

everyone was very nice and helpful! but Lorraine and Lisa in your customer service dept. are really good and try there very best to make sure i had everything I needed.. I will always return for all my servi in your customer service dept. are really good and try there very best to make sure i had everything I needed.. I will always return for all my services and will call these 2 ladies so I know it will be taken care of! More

I was so pleased with the service and attention I received when purchasing my new car. Everyone did a wonderful job of getting me exactly what I was looking for in the price range I could handle. I received when purchasing my new car. Everyone did a wonderful job of getting me exactly what I was looking for in the price range I could handle. I was very thankful to have the contract explained to me so completly and all my questions answered. I had a family member tell me about Puente Hills Nissan and the experience they had and thats why I went there. Best new car buying experience ever. More

Everytime I have taken my car to be serviced at this dealer I cannot be happier. From the moment I call to make an appointment, to talking to the service department in person, to getting my car back, I dealer I cannot be happier. From the moment I call to make an appointment, to talking to the service department in person, to getting my car back, I am totally satisfied. Customer Service is their specialty and that is so refreshing. Dave Okamoto is the Service Manager and you could not wish for a more professional, knowledgeable and nicer person to deal with. He took care of my car and in my opinion, went the extra mile to have it repaired. He is also the Service Manager at Buena Park Nissan, so one has two locations to choose from to deal with Dave. He is the reason my car was repaired and taken care of. THANK YOU, DAVE!!! More

If you're out to buy a car, stay away from Puente Hills Nissan. Please take my advice and do so in a heartbeat! They offered to match the AD price on a Nissan Versa from a different dealership, but state Nissan. Please take my advice and do so in a heartbeat! They offered to match the AD price on a Nissan Versa from a different dealership, but stated that I would have to purchase their GAP insurance and their Multi-Shield Protection Plan in order to make the deal,...WHY? This would cost me an extra $2000+! So, like others before me, and probably after me(based on previous reviews), I walked away disgusted and deceived. However, I do thank Mr. Rafael P. for trying to help me out. But the sales managers, there're out to take your money,...BEWARE!!! More

I knew the exact configuration of a Nissan Juke that I wanted and sent out emails to several dealerships. Kevin Sharma contacted me immediately and answered all my questions and gave me helpful and honest wanted and sent out emails to several dealerships. Kevin Sharma contacted me immediately and answered all my questions and gave me helpful and honest answers. Without any haggling, he also gave an awesome price to the car that I was interested in. As soon as I was about ready to purchase, Kevin unfortunately was called away for a family emergency, and without missing a beat, Eva Fuentes steps in. She helped me with some last minute details, moved "heaven and earth" to get the car I wanted to her dealership. They have a huge inventory but also have "sister lots", so you should be able to find anything you want. She was in constant contact with me the day I was coming in to purchase. And even stayed late at work (got a babysitter and all) to meet with me. The test drive was great. The paperwork (which is usually a pain in the butt and time consuming) was a breeze. She also went over all the features in my new car. She did all of this with a smile! Puente Hills Nissan was definitely further than I was initially looking to go to, but Eva Fuentes was such a pleasure to deal with that I recommend her and that dealership to everyone!!! And Kevin was great too! More

Jose Lopez: - very accommodating; even if he is new in Jose Lopez: - very accommodating; even if he is new in his job (4months) he knows what he is telling us. - honest; he was honest enough to tell us Jose Lopez: - very accommodating; even if he is new in his job (4months) he knows what he is telling us. - honest; he was honest enough to tell us that he does not completely know the entire specs of cars, but he is willing to provide all information he knows through his supervisor's assistance as well. - very considerate on what we want; he does not commit until he knows there is anything available and would not compromise Nissan company as well as his supervisor. - excellent service; upon seeking answers from which car to buy, Jose made sure to make us feel that we are great customers; he made sure that before we leave, he informed us about the SOP's from the service center, the people whom we can talk to, which door to enter if there are no service crew around and how we can go about the Nissan service area. More