Puente Hills Nissan

My experience was overall awsome i love the customer service If it wasn't for my sales consultant Joshua Galvez and his team we wouldn't of been able to ride out on a brand new car that has the space we needed. If it wasn't for my sales consultant Joshua Galvez and his team we wouldn't of been able to ride out on a brand new car that has the space we needed. He met our needs over all our experience was tramendence 😀 More

Great and very helpful This dealership was very helpful . I went to buy my first car and they were very friendly they gave me good advice and helped me find exactly what I This dealership was very helpful . I went to buy my first car and they were very friendly they gave me good advice and helped me find exactly what I was looking for. The sales man flirted a little (I'm a guy by the way) .it wasn't a bad thing . I would actually go back if it was him helping me again . More

Change of price. Do yourself a favor, and shop somewhere else. There's a guy, Jessy Rivera, who changed the price on the car I was buying at the last moment. I had m Do yourself a favor, and shop somewhere else. There's a guy, Jessy Rivera, who changed the price on the car I was buying at the last moment. I had my kids with me, and they were tired and hungry. Jessy, took a chance to raise the price we agreed on by almost $2,000. I didn't realize this until the morning after, and of course, it was too late to undo the deal. I know that I overtrusted someone I don't know, but I wasn't expecting that sneaky move. Jessy Rivera, if you're reading this, that was a thief move. More

Surprise 🙂 The salesmen was a good listener. I told them what I wanted and got more than expected. Nothing extra froce to buy and stay in my budget. The salesmen was a good listener. I told them what I wanted and got more than expected. Nothing extra froce to buy and stay in my budget. More

Customer beware of dishonest Puente Hills Nissan! After making an appointment (3-16- 2016 12:00 noon) with Assistant Internet Sales Director at Puente Hills Nissan, I drove there with my 2013 Nissan L After making an appointment (3-16- 2016 12:00 noon) with Assistant Internet Sales Director at Puente Hills Nissan, I drove there with my 2013 Nissan Leaf to find out that she was not available. An Assistant Sales Manager and salesman were assigned to help me instead of her. I told them about the 2016 Nissan LEAF SV - QC package standard (Here is your Exclusive AUTOBYTEL price on this car: 2016 Nissan LEAF SV - QC package standard MSRP $35,230 Internet Sale Price $32,365 NMAC Cash $4,000 College Grad $600 NET COST $27,765 plus fees **0% for 72 mo available OAC**) I was asked to test drive a Nissan Leaf. I signed the lease documents and they grounded my 2013 Nissan Leaf. I did not check the year and they did not tell me that the car was a 2015 Nissan LEAF SV. When came back to work and tried to add the car to my insurance I was surprised to find out that the nice salespersons were dishonest to say the least. I called and spoke with a Sales Manager who basically told me that he was familiar with the deal and it was my mistake for not checking! Puente Hills Nissan did not return my voice mails or emails. I filed a complaint with Nissan Corporation to no avail. More

Untrustable, unprofessional, and unreliable. Avoid it. They are most unprofessional and unethical dealer I have ever seen in my life. I went with my friend and wife to the manager agreed on internet price They are most unprofessional and unethical dealer I have ever seen in my life. I went with my friend and wife to the manager agreed on internet price and when the deal was almost done, they came up with additional accessory cost of $2000 which was compulsory. I spoke almost to 4 manager, and each of the manager pretended and told us to hold on, saying they will work out and give us the best deal. After spending 6 hour they couldnt give the internet deal, plus when we left, the manager was rude and said to his colleague that we wanted free car. Please avoid this dealer they are liar and don't trust their internet price and please do check your driver license as you, as the manager took our driver license and forgot to give us. Now I am waiting to see I can get my driver license back. I wish I could give them negative rating. More

Oil change service If I could I would give no stars for this. I came in today I had an appointment at 10:15am didn't get in the door til 10:40. There was a line I unders If I could I would give no stars for this. I came in today I had an appointment at 10:15am didn't get in the door til 10:40. There was a line I understand that part but get this, the person behind me passed up the line and went I front of everybody. I asked the guy Jesse M why the person behind me the line went in front if everyone else and he said because they had an appointment. I told him so do I he told me because they had an appointment before ours. I asked how would he know that if he is barely approaching us no one came to ask if anyone had an appointment. He responded with I'm here now we will get you out of here as soon as possible........really? That's how customer service gets done here? Fist off lying in the beginning then answering at the end with an attitude? Second he asked if we were waiting for the car. I asked yes unless there's a shuttle. He said there was but it just left. To top it all off it left with just the people who ended up cutting in front of everyone, just them, seems like only they were the ones to get ASAP service. My service was complete by 12:15pm. If anyone decides to come here dress professional because if you come in in a t-shirt and look younger than your age like I did you may get the type of service I got. Lucky for me I only own one Nissan. More

Today I met with Emerson and Brian to look at sedans. I told them that this was my first time buying a car. I had originally called about a used car from their website, and we drove a similar one around, told them that this was my first time buying a car. I had originally called about a used car from their website, and we drove a similar one around, and a new version. The new version handled better, but most of the talk was about the finance plan, and credit score renovation, and swapping up after a year. They never explained the phenomenon of how a new car would be cheaper than used. but they said little else. Not much concrete information on the car, besides the color and transmission. We wanted to see what the numbers looked like, so they filled out paperwork, without explaining what was happening, even when we questioned. They love being vague, or talking about financing as if it's a magic spell. The small chat or flirtinwas useless, they asked the same couple of questions multiple times and never remembered anything. Most statements were phrased as questions, as if they didn't believe what they were talking about. They asked for pay stubs and constantly pressured us to buy that day. They would conveniently forget our price limit, both on the car, and the monthly payments. Then we waited around a table for hours, and walked out, after half an hour of warning them about our schedule that day. We never saw numbers, and will never return. More

I called three times to inquire about a car that at the end was a ghost or a hook so people can call but the car never existed, the phone rang and rang and never got answered, how do they supposed to sell end was a ghost or a hook so people can call but the car never existed, the phone rang and rang and never got answered, how do they supposed to sell cars if they do not care to take care their phone, really bad More

I purchased a vehicle from here about 2 years ago and was satisfied so I was a returning client. Sad part is that this time experience was HORRID!!!! I don't even know where to begin, first of all they made satisfied so I was a returning client. Sad part is that this time experience was HORRID!!!! I don't even know where to begin, first of all they made us wait 3 hours to finance, second they had to bring car from other dealership, third they sold me a vehicle that was already SOLD!!! xxx!!!! Who does that. Anyway, everything after that was just mind blowing! This is the worst experience by far I have ever experienced and do not wish it on anyone. Needless to say they did nothing to compensate me nor did they ever apologize to me at anytime... I was really looking forward to driving away in my new pathfinder.. Very disappointed!!!! More