Puente Hills Mazda

Amazing I worked with Helen and she was so nice and amazing at finding me the car I wanted and the best deals possible. I was in and out fast and got the car I worked with Helen and she was so nice and amazing at finding me the car I wanted and the best deals possible. I was in and out fast and got the car I wanted More

Outstanding Staff! I test drove four SUV's at different dealerships that were of interest to me. By far La Puente Mazda was the friendliest, knew their vehicles thoroug I test drove four SUV's at different dealerships that were of interest to me. By far La Puente Mazda was the friendliest, knew their vehicles thoroughly and were very welcoming! More

Nice staff We arrived at the this dealership to purchase a new Mazda cx9 signature. The staff greeted us and seemed genuinely happy that we were there. Helen mad We arrived at the this dealership to purchase a new Mazda cx9 signature. The staff greeted us and seemed genuinely happy that we were there. Helen made the pursching process simple and worked on getting us the best deal on the 2017 cx9 signature. My wife enjoyed the amenities offered, including the wide selection of complimentary coffees and teas. My infant enjoyed the children's play area. More

Very satisfied Everyone at Puente Hills Mazda went out of their way to make us feel welcome and comfortable at all times. So surprised when we rang the bell in the s Everyone at Puente Hills Mazda went out of their way to make us feel welcome and comfortable at all times. So surprised when we rang the bell in the showroom after our new car purchase! The entire staff cheered, honked the horns and flashed the headlights!! Made us feel special!! Tyler Storey went out of his way to make sure we understood everything about the process and our new Miata. Thank you Tyler for your patience and the exciting test drive!! More

Sumptuous Customer Service Justin Brieva is a great communicator. He made sure I understood every detail of my car and gave me a superb driving lesson on my test drive. He was Justin Brieva is a great communicator. He made sure I understood every detail of my car and gave me a superb driving lesson on my test drive. He was most enjoyable to talk with and entirely respectful. More

great purchasing experience Initially Adom helped us with test driving and viewing the vehicle. Later on Andrew took over and quickly found the vehicle with the right equipment t Initially Adom helped us with test driving and viewing the vehicle. Later on Andrew took over and quickly found the vehicle with the right equipment that we want. The services provided by both salesmen were awesome. They did a great job explaining the features and did not push to sell us things we don't need. The price negotiation and finance department processes were also not as painful as I'd imagined. I would recommend this dealership to everybody who wants a Mazda Premium experience. More

Quick and easy Customer service was excellent and sales dealers were straightforward and quick about negotiating prices. Christopher Perez does an excellent job goin Customer service was excellent and sales dealers were straightforward and quick about negotiating prices. Christopher Perez does an excellent job going over features and specs of each car and helped me choose a great Mazda 3 to drive home! More

Dishonest Sales Practices Price of vehicle was agreed upon and then P&S items were added back into the payment amount , but not disclosed on the payment worksheet. I was also Price of vehicle was agreed upon and then P&S items were added back into the payment amount , but not disclosed on the payment worksheet. I was also told that my vehicle was part of the Costco plan on the telephone and when I got there I was told it was not on the list. More

Friendly and Fast Services Straight to the point and did not waste my time trying to negotiate for something I don't want. Strongly recommend dealer ship for anyone who's lookin Straight to the point and did not waste my time trying to negotiate for something I don't want. Strongly recommend dealer ship for anyone who's looking for a new car. More

Principal agreement over email was not honored I sent Puente Hills Mazda an email giving them a quoted lease deal from another local dealership. After a couple of back and forth emails and phone ca I sent Puente Hills Mazda an email giving them a quoted lease deal from another local dealership. After a couple of back and forth emails and phone calls, Tyler said he checked in with management about a price discussion we had over the phone and was told they were happy to match the deal from the other dealership. I chose Puente Hills since they were a bit closer to me. I regretted it. When I arrived, I was greeted by a new sales person, Daniel, since Tyler was unable to make it in that day. No biggie. Daniel went over the vehicle's features and we took a test drive. We got back to the dealership and Daniel started filling out information to obtain a credit check and the agreement to disclose my information to their marketing affiliates. I kept asking to make sure that pricing was indeed similar to what we discussed over the phone and email and was assured yes. This is when Sean came in. He printed out the email exchanges between Tyler and I and said yeah of course we can match it. Then he went to the sales office, came back, and told me in a very condescending way that he had no idea what vehicle the other dealership was selling since the MSRP was off by $40 (who cares??). In addition, the residual value was off. And there was no way they could match the price since the residual value wasn't correct. In the end, the payment was approximately $40 more a month after taxes from Puente Hills Mazda compared to the other dealership. Needless to say, I took my business to the other dealership. I would definitely not recommend Puente Hills Mazda as long as Sean is working there. The way he stormed out of our negotiation table and presented himself is not how a professional employee should ever act. TL;DR: Puente Hills Mazda agreed to price match a local competitor. When I arrived, they tried to get me to sign the lease with payments that were over 15% of what we agreed to. More