Puente Hills Mazda

The people at this dealership are nothing short of the most unprofessional and incompetent people I have ever had the misfortune of dealing with. First of all, they tried tacking on a $5000 dealership most unprofessional and incompetent people I have ever had the misfortune of dealing with. First of all, they tried tacking on a $5000 dealership fee when I bought my car from them (Luckily I had an offer from another Mazda dealership that did not upcharge me and told them I'd walk if they didn't take it off) Moreover, the sales person I had the misfortune of interacting with had the nerve to call me on a weekend during a holiday asking me to leave a five-star review, yet when I tried calling him back for a question a week later he didn't have the decency to pick up and said to just text him. Secondly, I had a check engine light come on, so I took time off of work and set up an appointment at the dealership to resolve the issue. When I brought my car there, the service advisor literally just spent 30 seconds looking at my car and told me I had no issues and sent me home. Turns out he was either lazy or didn't know what he was doing, because my car started experiencing issues shortly thereafter and I had to make time to bring my car in again. I talked to a manager who apologized and said they'd provide me with a courtesy car, only they never followed through with that either. Lastly, I sent an email to the dealership asking about how check ups were since I wasn't charged for my first two and I wasn't sure how long that perk lasted. Not surprisingly, I never received a response after. I ended up calling and asking about it directly. The person told me only my first two checkups were free and gave me a quote (it was north of $100), but as soon as I said I'd look elsewhere, he immediately hung up before I even had a chance to finish my sentence. I have not had a single positive interaction with anybody at this dealership as the staff is hardly friendly, professional or competent and usually none of the above. Dealerships are already stressful enough to deal with as is, and the staff at Mazda are a prime example of you should avoid them altogether if you can. I strongly recommend everyone to take their business elsewhere. More

John Almiron, was an awesome sales person. He had a great personality and was very knowledgeable. He did not pressure, I recommend you go to him. Stephanie, from Finance Dept was very friendly He had a great personality and was very knowledgeable. He did not pressure, I recommend you go to him. Stephanie, from Finance Dept was very friendly and went over our options. We felt so special. the moment we arrived. We were greeted with huge smiles!! from personnel. General Manager, made sure we were treated with respect and made sure we leave pleased and happy! Inside the Mazda dealer is beautiful, modern and clean. I totally recommend you go there for your next Mazda vehicle. Thank you for making this experience memorable!!! More

This the best dealer of 7 that we visit . We highly recommend this dealer Mazda of Puente hill great place to buy your car Steven Sandoval . Great person and very professional . Edwin . Rene We highly recommend this dealer Mazda of Puente hill great place to buy your car Steven Sandoval . Great person and very professional . Edwin . Rene John . The whole team are professional and up front . I got my 2023 Miata at this place for an excellent price . Great place they in the city of industry More

Christina, Monique, John and Dave could not have been more pleasant and helpful. Matched my high Carmax bid on my trade and gave me a far price on my CX 50. I highly recommend you give them a chance. more pleasant and helpful. Matched my high Carmax bid on my trade and gave me a far price on my CX 50. I highly recommend you give them a chance. More

This dealer is a scam, stay as far away from them as you can. They tack on an extra $3,000 of “security accessories” to the price of their vehicles whether you want them or not. This is unethical. can. They tack on an extra $3,000 of “security accessories” to the price of their vehicles whether you want them or not. This is unethical. More

Matthew was nice to work with. Can't say the final sales and finance dept experience was positive. This made the car purchase a negative experience! and finance dept experience was positive. This made the car purchase a negative experience! More

I loved how friendly everyone was especially Chris Perez who was patient with me. Buying a new car was a big deal for me and he went through all the features and inclusively talked to me about the app. I li who was patient with me. Buying a new car was a big deal for me and he went through all the features and inclusively talked to me about the app. I like that he felt the importance to teach me about Mazda and why they are so great. I felt like I left more knowledgeable not just about my car but the company in itself. It wasn't about just another sale, it was more about a partnership which has greater value to me. Thank you Chris!! More

Clean facility, friendly personnel, and easy transaction. Definitely one of the better dealerships. Vanessa knows a lot about Mazdas and takes her job seriously. Christina was very honest and responsive to m Definitely one of the better dealerships. Vanessa knows a lot about Mazdas and takes her job seriously. Christina was very honest and responsive to my questions. I hope to do business with them again. Fantastic job. More

Benjamin is very helpful and accommodating. I didn’t realized that I called him on his day off and yet he helped answer all of my questions! realized that I called him on his day off and yet he helped answer all of my questions! More

I have nothing but praise for Alvin to make it a satisfaction and a good experience for my family. More power to to Alvin. We’ll see you again on our next purchase. satisfaction and a good experience for my family. More power to to Alvin. We’ll see you again on our next purchase. More