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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,289 Reviews

4,289 Reviews of Puente Hills Hyundai - Service Center

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October 21, 2019

75,000 service The service department is very accommodating and professional. Highly recommended for all. Hyundai service and parts are top notch. Javier is very More

by rdahdouh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind review. We appreciate your confidence in Puente Hills Hyundai.

October 20, 2019

Horrible Customer service is very bad and unprofessional, careless. We did oil change, but after we got back home found out they didn’t change the oil but ch More

by James wang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jae Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2019 -

Puente Hills Hyundai responded

James, We are sorry to hear you feel that way. Please know that our customers and their vehicles are always our top priorities. Please contact us directly to look into this further.

October 18, 2019

I love this place Been coming here for about 10 years. On my 3rd car. Great customer service. Friendly staff. Joel was awesome. Helped Me from start to finish. More

by Melmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Aleman
Oct 23, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind review. We appreciate your confidence in Puente Hills Hyundai.

October 18, 2019

great service Such amazing service given by all of the service advisors. At any time if anyone has a question/concern anyone is willing to help! Will definitely ret More

by elizabethrenee7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Aleman
Oct 23, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind review. We appreciate your confidence in Puente Hills Hyundai.

October 18, 2019

Great service The staff are very helpful and attentive to our needs. They were able to answer questions and show us features on our car. The car was serviced faster More

by JUUNKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Aleman
Oct 23, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind review. We appreciate your confidence in Puente Hills Hyundai.

Jan 03, 2023 -

JUUNKIM responded

The service was great. Very helpful with what needed to be done and fast.

October 17, 2019

auto mate I took my car to get a complementary automate.The car was obviously taken care of nicely and I was given a ride from and back at the dealership. More

by esilva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Landeros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Villanueva
Oct 23, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind review. We appreciate your confidence in Puente Hills Hyundai.

October 17, 2019

Excellent service The helped me and explained everything and came through with their word, offered me different options, never made me feel pressured. Very good servic More

by pierinabadillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind review. We appreciate your confidence in Puente Hills Hyundai.

October 17, 2019

BAD SERVICE Told them to change brakes and they only changed rear brakes, had to go to different shop. I put so much money into my car to keep it in good shape. I More

by LOWEVD0323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jae Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Puente Hills Hyundai responded

We are sorry to hear we did not meet your expectations. Please know that customer satisfaction is always our top priority. Please contact us directly. We would appreciate the opportunity to rectify this situation.

October 17, 2019

My experience Staff is always friendly and work is done in a timely manner! Wiill continue to bring my car here as long as I own it! More

by SANDRALUCERO050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charley Jeong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind review. We appreciate your confidence in Puente Hills Hyundai.

October 17, 2019

With appointment, still had to what 30-40 min in line. My only issue was, when setting up appointment for service, you shouldn’t have to wait additional 30-40 minutes before talking to a representative. More

by tapia_kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felipe Gamboa, Joel Aleman
Oct 23, 2019 -

Puente Hills Hyundai responded

Thank you very much for your kind review. We appreciate your confidence in Puente Hills Hyundai.

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