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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,195 Reviews

4,195 Reviews of Puente Hills Hyundai - Service Center

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November 20, 2024

Always receive great professional service. I get provided with information about the type of service that is needed and their timeline for completion is right on. More

by plnuribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

They bring an excellent service and the people is really nice and provide the solutions needed. More

by natisgarzon2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
November 19, 2024

Javer was amazing 5/5 easily. Rated the dealership as a 3/5 because I got the sense that the quality of service varies widely based on who you’re working with. More

by knilp001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

I recently had my Hyundai Tucson in for its 18K miles service, and I couldn't be happier with the experience. The service team at the dealership was professional and efficient, ensuring that my car was t More

by viva0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Lee
November 17, 2024

Service representative hardly pick up phone once car in work shop . Poor workmanship of workshop More

by riyatours
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Jussal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Puente Hills Hyundai responded

Sorry about the miscommunication. We send out videos with updates, please ensure you're opted in to receive those on your next visit. Thank you, PH Hyundai Management

November 17, 2024

Thank you for keeping my promise. Thank you all the more for your clean work and kind guidance. I always feel this way every time I go, but I'm looking forward to coffee and refreshme More

by CABAEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Puente Hills Hyundai responded

Thank you for the kind feedback CABAEK. We appreciate you taking the time to share with us all. Have a great day. See you next time. PH Hyundai Management

November 16, 2024

My son took my car there to fix a broken door latch. The service rep said they have to test what the problem was, result was that the Latch is broken. Exactly what my son told them. They charged my cred More

by vlindaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the name of the rep that helped my son but I'm sure my file will show who was involved.
Nov 21, 2024 -

Puente Hills Hyundai responded

We have no record of your son visiting our store under your username. Kindly private message us with more information so we can look into this matter further. Thank you, PH Hyundai Management

November 16, 2024

Great team focused on helping the customers and Alex was a great help with my service !! More

by matthew.hernandez37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Lee
Nov 21, 2024 -

Puente Hills Hyundai responded

Thank you for the 5-star feedback regarding Alex and visiting Puente Hills Hyundai for your recent vehicles service needs. PH Hyundai Management

November 15, 2024

very helpful explain everything and let me know about sunbit, the work was done very fast More

by JANISSAA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rui Shen
November 15, 2024

Rui was absolutely fantastic! He helped me out with my issue in a professional and courteous manner and I was in and out of there with my problem solved in a very timely manner - More

by goslowrosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rui