Puente Hills Hyundai

Beware of this unethical dealership at Puente Hills Hyundai I rated this Dealership with 1 star in each category to show poor because there isn't any other option to rate it with a negative score. My entire pur I rated this Dealership with 1 star in each category to show poor because there isn't any other option to rate it with a negative score. My entire purchase experience at Puente Hills Hyundai was extremely dissatisfying. The fleet & finance teams at Puente Hills Hyundai were unprofessional, misleading and unethical. I was conned into leasing the car by the fleet manager (Yasser Soliman) when I clearly stated my intended purpose was to purchase the vehicle. When the negotiated price did not translate into the final contract, I asked the finance manager (Alan Zheng) to answer my questions concerning the final lease price. Zheng summoned Soliman to reassure me that the numbers were correct and that I was getting a good deal. I was told the non-discussed higher price shown on the contract was for DMV reporting only. I was deceived into leasing the vehicle at a much-higher-never-discussed price and with unreasonable lease mileage. There are also other charged items on this contract that are not explained. I am a heavy commuter at around 20K miles annually; I was in shock to be treated in such manner and unfairly at this dealership. I revisited the dealership to express my dissatisfaction of this unfair contract. I was only offered a 4 year maintenance package, changed the leasing mileage from 10K to 15K & $1K reduction in the residual value by Soliman. I do not wish to have another person to be treated unethically by Puente Hills Hyundai. I will be sure to share my horrifying car purchasing experience at Puente Hills Hyundai with my friends, family, church communities and social media. More

Sour taste left in Mouth We thought we had a deal, we came into the dealer with that understanding and then were told that this was not true. They BS the whole thing, we comp We thought we had a deal, we came into the dealer with that understanding and then were told that this was not true. They BS the whole thing, we completed the purchase, but it felt as we lied. We found a solution but we walked out with a sour taste. More

One of the best dealer experience I have been a Hyundai loyalist for years. In my search for a new car, I was approached by Charlie Jung, a Sales Professional at Puente Hills Hyundai. I have been a Hyundai loyalist for years. In my search for a new car, I was approached by Charlie Jung, a Sales Professional at Puente Hills Hyundai. I had the most amazing experience with him. Who was very helpful with finding the perfect car. After test driving new Genesis I found exactly what i wanted and Charlie helped me walk away with a great deal. I had an overall great experience and recommend this dealership to anyone looking for a new or used Hyundai. Thanks again Charlie! More

awsome Awesome every one ware friendly I got what I wanted I would come back to this dealer in the near future overall prices were great and the guaranty Awesome every one ware friendly I got what I wanted I would come back to this dealer in the near future overall prices were great and the guaranty More

Good I had a good experience with Hyundai puente hills except for a guy named sonny hope u talk to him about his rudeness I give hansel, Cesar and yaser a I had a good experience with Hyundai puente hills except for a guy named sonny hope u talk to him about his rudeness I give hansel, Cesar and yaser a good rating I recommend them More

Sonny went above and beyond. After calling/visiting several other Hyundai dealerships looking for my Veloster, I finally found one that was willing to get it for me. There weren't After calling/visiting several other Hyundai dealerships looking for my Veloster, I finally found one that was willing to get it for me. There weren't too many Vitamin C colored Velosters left in Southern California, so you can imagine it was hard to find. Every dealership I spoke to was either desperate or indifferent to my situation. Some salespeople (not at Puente Hills) would badmouth other Hyundai dealerships so that I wouldn't bother calling them. Others would tell me to wait while they were supposedly making phone calls. I walked up to one of the salespeople and caught him browsing the web, and when I asked him about the car, he said "oh yeah", and got up to supposedly make a call. They all made it clear that the only Veloster left with the specifications I wanted was very far (over a hundred miles away). Enter Sonny at Puente Hills Hyundai. Not only did Sonny call me to make sure I wanted the car, but he negotiated with the dealership that had it to get it over to Puente Hills for me. This was done in a matter of 24 hours. I was very pleased with the experience. Oh, not to mention that Sonny rode in the car with me to get the papers to my cosigner (40 minutes away), who was unable to make it to the dealership. Reasons why I awarded the start as such: Customer Service: 5 -Self explanatory Quality of Work: 4 -The car was delivered with a very rushed car wash, but still relatively clean Friendliness: 4 -Although Sonny, Hanzel, and the receptionist were all nice and cool to me, there were two salespeople on the floor that were giving me funny looks while looking at one of the cars inside. I didn't feel too comfortable. Didn't feel too good. Price: 4 -The dealer knew it was the only car of its kind, and that I was set on it, so they named their price and didn't budge at all. However, the price was decent considering the perks, such as the Car washes for life and unlimited nitrogen for my tires. Overall Experience: 4 -Just an average of the stars! I'd go here if I was you More

Friendly, very helpful, great service They were very friendly and patient with me, answering any questions or concerns I had in purchasing a new vehicle. Yasser was able to get me the best They were very friendly and patient with me, answering any questions or concerns I had in purchasing a new vehicle. Yasser was able to get me the best deal on a new 2015 Hyundai Veloster Rspec. He even threw in a excessive wear and tear package and one year free maintenance! Cesar provided excellent service as we were test driving the car and looking at its features. I would definitely recommend this dealership to future buyers! More

Happy customer! Everything went so well. I found exactly what I was looking for! And the staff were all very nice! I absolutely love my new car ! Everything went so well. I found exactly what I was looking for! And the staff were all very nice! I absolutely love my new car ! More

My experience with PH hyundai This dealership met my needs and did a great job to professionally present the vehicle. They didn't pressure me in any way to make a deal. This dealership met my needs and did a great job to professionally present the vehicle. They didn't pressure me in any way to make a deal. More

Great Experiamce!! Had a great experience got the car we wanted at a great price!!! Worked with a great sales person manny!! Thank you!! Friendly, and honest staff Had a great experience got the car we wanted at a great price!!! Worked with a great sales person manny!! Thank you!! Friendly, and honest staff More