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Puente Hills Hyundai
City Of Industry, CA
6,167 Reviews
Puente Hills Hyundai in City of Industry, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 866-348-1954.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,167 reviews
November 25, 2014
tried for 4 days to get info on a car I live out of state and sent an inquiry via email, i was sent an email that was common to everyone. After explaining that I have purchased several car I live out of state and sent an inquiry via email, i was sent an email that was common to everyone. After explaining that I have purchased several cars online in the last couple of years, including 3 in S, CA, and if we agreed on numbers I would be out for delivery in 2 days. I received multiple emails about everything thing except the answers to my questions, I don"t believe that I have ever encountered such a nonresponsive dealership. If I were the dealer I would be embarrassed by these employees. I am glad that i stopped the brain damage before i bought. Save yourself the damage and go somewhere else. More
by guillermogonzales
Employees Worked With
Peter Ruiz, Steve Chang
Helpful April 16, 2013
I came into the Puente Hills Hyundai feeling really down. I was greeted by a really up beat, very friendly young man by the name he said was Jr. I really didn't think my chances were that great to actually I was greeted by a really up beat, very friendly young man by the name he said was Jr. I really didn't think my chances were that great to actually drive away with a very good used 2011 Chevrolet, but this guy showed me love, respect and a real concern for my immediate need for transportation. He pulled his sale team together to work with and me and made it happen. I was really impressed with Lonnie Jr I got what I wanted because of his hard work and positive personality. I was so happy with him and his sales team that I will definately buy there again and recommend him to all of my friends and family. They are really a family down there and I plan to have a long lasting relationship with them here on out. He was just so polite and optimistic. Thank you Lonnie jr for making my day! And thank you all at Puente Hills Hyundai!!!! More
by DeeLynn
Employees Worked With
Lonnie Jr
March 10, 2013
Two Words...Jake.Weber. This guy is the best! I have only positive things to say about my experience at Puente HIlls Hyundai. Jake was patient, he spent about 4 hours of his day with me and I had his undivid positive things to say about my experience at Puente HIlls Hyundai. Jake was patient, he spent about 4 hours of his day with me and I had his undivided attention, and I felt no pressure at any point during my visit. I will also mention that Larry the finance manager was also very pleasant to deal with. More
by josearias
Employees Worked With
Jake Weber
March 10, 2013
Jake Weber is our salesman at Puente Hills Hyundai and he takes care of my family and I very well. We are a family of five brothers and we have bought three cars from Jake already. We are happy with our purc takes care of my family and I very well. We are a family of five brothers and we have bought three cars from Jake already. We are happy with our purchases from Jake. He takes care of us before and after our buys. Great job. More
by Jmajano
Employees Worked With
Jake Weber
November 18, 2012
Unfortunately, I have to pick at least one star otherwise I would have gave them zero! Horrible, Horrible, and just Horrible customer sales experience ever! This dealer is only 3 miles away from my hou I would have gave them zero! Horrible, Horrible, and just Horrible customer sales experience ever! This dealer is only 3 miles away from my house but after today's experience I will drive 50 miles away and will pay even more to others but will not be coming or calling or recommending this dealer to anyone including my enemies! Please note that my experience is based upon one SALES individual name JUSTIN on the phone. Please also note that this was my first time ever to call this dealer. Ok, so I called this dealer today because I am shopping for a car and need to buy it either this weekend or the next one. I had the quote from the other dealer and wanted to shop around to see if someone else might even have a better deal for me. So after giving all the necessary information to this guy, I right away noticed a big attitude and rudeness problem. I was so right about this because this guy turned out to be a real jerk! He asked me if I already have a quote and I said yes. He then told me that what ever lowest price I have from others, he can either match or beat that price as long as its documented and I can show it to him. At that point, I told him that I do not need to produce any document because the lowest price is already listed on one of the dealer website. He then said that there will not be a problem for him to match or beat that as long as he can verify that online. This is where the real problem started. Please also note that from this point, this idiot started yelling and shouting at me and proved that he is very unfriendly. At this moment, I didn't feel comfortable with his "too good to be true" answer in terms of price matching answers and told him if he can go online and verify this low price that I am talking about. Keep in mind that until this moment he has never bothered to ask me about the low price that I already have. OMG he started to argue with me that he can trust me and will match the price or beat it and no need for him to look at online! I then told him again to not trust or believe me and instead just go online and verify this low price while I hold on the phone. Simple thing that I ask him to do that doesn't even take more than 2 minutes and yet he was arguing and shouting at me who was a brand new serious customer that needs a car right away! I also told him that the reason I want him to do that is because this is what the dealers say on the phone just to get the customer come in to the dealer and then started to make excuses on how they cannot match the price because of some fine prints or other crappy reasons etc. He continued with his loudness and kept going as far as telling me "What did I tell you earlier..." "Didn't I tell you more than 3 times already......" At one point he then lied to me that he is already looking at the price online to which I told him that I didn't even give him the dealer name so where online is he looking at? Since he was busted at the spot with his lies, right away he became much more aggressive and instead told me that I am lying to him :) Trust me guys and gals, I am telling you exactly what happened as it is still fresh in my mind. Some of you might not believe but what ever I have said so far is all true and honest comments. BTW, did I already mention that pretty much the whole time this guy was keep interrupting and would not let me finish? Things just didn't end here. At this moment I had enough of this ridiculous guy and told him that I want to speak with someone else. You would not believe what he said to me. Here is his exact words; "Absolutely not! I am the manager here!" WOW! Just WoW! I did not believe my ears when I heard that. I hung up right away after his answer! This guy definitely needs to be demoted if not fired. Also, a full basic customer service course is what he needed as well! Just amazing to see on what kind of staff, who claim to be a manager, this dealer has who has no respect, courtesy, or friendliness to a brand new first time customer like me! How can I think about this dealer for any future purchase or for recommending it to others? Looks like I am not alone in terms of their horrible customer service after reading reviews from other Yelpers. Like I said, my experience was based on a guy name JUSTIN at SALES department who claim to be a manager. This dealer may have other good people working in there but needless to say that this dealer will not get any of my business for sure regardless! One thing for sure I want to say is that if you get this guy on the phone or at the location for anything, just run as fast as you can unless you want to ruin your day or want to have problem later! More
by kalia57
Employees Worked With
Justin
January 10, 2012
Two phone calls to this dealer and i knew i would never do business with them. The first salesman i spoke with was outrageously unprofessional and never did call me back with an answer to my question. 2nd do business with them. The first salesman i spoke with was outrageously unprofessional and never did call me back with an answer to my question. 2nd call I asked for sales manager and got the same unprofesional attitude (it starts at the top!), as well as the opportunity to hear a vulgar conversation between a disgruntled employee and his colleague in the background. When i commented on the language being used the sales manager simply screamed to his employees "I'm on the phone" When there are so many good people out there looking for jobs, what does it say about this dealership when they put up with this??! More
by dengek
Employees Worked With
dont know
August 17, 2011
I have recently purchased the 2011 Sonata Hybrid from the Puente Hills Dealership in Puente Hills, CA on June 26, 2011. It was a big mistake to do any kind of business with people who have never been hones Puente Hills Dealership in Puente Hills, CA on June 26, 2011. It was a big mistake to do any kind of business with people who have never been honest, truthful or kept their word during and after the whole process of purchasing this car. I was promised a navigation and rear view camera to be installed in car. A week later, I call into the service department the day before my appointment. I wanted to confirm my appointment only to find out that Fred had never set up the appointment in the first place. To make matters worse, the service guy tells me that the Eclipse Navigation isn't compatible with my vehicle. At that point, I was unhappy to hear that not only did Fred fail to make the appointment but also promised me a product that was not even compatible with my car. As a consumer, I have never pre paid for a product only to be told multiple times that I would be getting a different product from the original that was promised. Nor have I agreed to receive a product without any knowledge of what I'm about to get. I felt that Fred getting frustrated and raising his voice at me was extremely unfair when all I wanted was to know what kind of product he was about to deliver. He made me wait half a day in great anxiety to finally disclose the products brand name and model number. Once again, when I did my own research, this navigation called U-Navi was cheaper than the original product. Despite the price difference, it didn't seem like I had any other choice but to agree and get this navigation installed. When asked about the rear view camera, Fred again starts to yell at me in great frustration about how that was never part of the deal. At this point, I was done dealing with Fred. I was constantly getting yelled out by the salesman who sold me the car and it was not right in any business sense to receive such treatment. All I wanted was to get the two products I had previously paid during the initial signing of the contract. Now I'm being treated poorly by getting yelled at just because of Fred's incompetence and lack of knowledge about the navigation. Who does business this way? When I tried for 2 weeks to get a hold of the GM, I would keep getting my calls transferred to different people who are just in sales. I tried leaving a message with the GM's assistant Sherice who also promised to call me back within an hour to set up the appointment. I have never heard back from Sherice that afternoon. I tried calling back only to get Sherice's voicemail. I left 3 messages in her voicemail box but have never heard back from her. I was never able to get a hold of the GM no matter how desperately I tried for two weeks. My issue was finally handed over to Kelly who was the Product Specialist. Before going into the dealership, she had promised some monetary compensation if I had decided NOT to unwind the whole deal. Because she gave me this option of unwinding the deal, I went into the dealership to speak with her. She told a completely different story once I was IN the dealership and gave a very clear cut decision of not giving me any monetary compensation. She said that because I'm getting the rear view camera and the navigation, there was no other room to give me back any other compensation. She then made a inappropriate comment..."Do you want that to come out of my paycheck?" and proceeded to walk out out of the office to go home complaining how tired she was after working so much that day. Even though I continued to sit there because I was extremely unhappy with the whole situation, she wouldn't try and resolve anything with me. All she did was show me a Youtube video of how my Navigation would look like and in the end tried to push me out of her office. The way I was mistreated by Kelly was unacceptable and extremely unprofessional. When I tried to explain to her about the way I was yelled at by Fred and lied about the test drive, she calmly said that these things happen and it was very acceptable. She even stated that sales people don't always know what kind of cars are out in the lot when they first come into work so they end up telling customers that those vehicles are not available. Whether this is true or not, it still doesn't justify why I was lied and denied to test drive while another family was given that opportunity. She also stated that sales people are there to just sell cars. Both Kelly and Fred admitted to having no knowledge about Navigations. How can you attempt to sell the Navigation and promise the customer to deliver a certain product if you don't even know what you're selling? Why did Fred sell and promise me a product when he knew nothing about what he wa selling? It was not right for Fred to lie and promise just to earn his commission. I have never dealt with such unprofessional, immature and rude people who think that this kind of business practice is acceptable. All they care is selling and making commission off the customers and turning their backs on you after the deal is over. In my case, the deal was not over because they had no clue which product to install and even refused to give me the rear view camera saying that this was never part of the deal! Dealing with Kelly and Fred was completely frustrating and outrageous. I would give them a negative rating for their nonexistent customer service, lack of knowledge over the product they sold and having to lie and yell at a paying customer just because they didn't know how to do their jobs correctly. More
by Hybrid11
Employees Worked With
Kelly Chacon and Fred Shoushtari
