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Puente Hills Ford - Service Center

City of Industry, CA

4.5
225 Reviews

225 Reviews of Puente Hills Ford - Service Center

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August 15, 2023

Took my car in for my first routine maintenance and service was great. Staff was friendly and helpful. Highly recommend More

by Stevenh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
Aug 18, 2023 -

Puente Hills Ford responded

We're delighted to hear that you had a positive experience during your routine maintenance visit. Thank you for recommending us! Our friendly staff is always here to assist you with your automotive needs.

August 15, 2023

A year after purchasing my car, I was already experiencing transmission issues! Service took too long (2 months) and they only provided a rental for 11 days! More

by amadeusj87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Puente Hills Ford responded

We're sorry to hear that you had a negative experience with our service department and we understand your frustration. If you would like to discuss this matter further please reach out to our service manager. Thank you.

August 12, 2023

No estoy tan satisfecha pero es lo que ofrecen mucha gente tampoco está contenta y cobran más que en otros filie More

by VFLORES2173
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell
Aug 15, 2023 -

Puente Hills Ford responded

We are sorry to hear that you had a less-than-great experience with us and we would like to learn more. Please reach out to our service manager if you are willing to discuss this matter. Thank you!

August 11, 2023

My experience was excellent. I utilized this dealerships remote pick up a delivery of my vehicle for service and it was very professional and convenient. More

by BRADY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
Aug 15, 2023 -

Puente Hills Ford responded

Thanks so much for this feedback! We're glad you had a great experience with our remote pickup and delivery service. If you need anything else, we're here to help!

Aug 15, 2023 -

BRADY9 responded

Thank you. You guys are world class!

August 11, 2023

Bryan was a very nice young man he finished the job in a timely manner More

by DIANAG_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Puente Hills Ford responded

Thank you for your feedback! We're glad Bryan provided a timely service for you. If you have any more feedback or if there's anything else we can assist you with, please reach out. We're here to help!

August 11, 2023

The service advisor was very helpful in explaining when the vehicle was going to be ready . My vehicle was clean when I was ready to pick it up. More

by DNCOLLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Puente Hills Ford responded

Thank you for sharing your positive experience! We're pleased to hear that our service advisor kept you informed and that your vehicle was clean upon pickup.

August 11, 2023

First utilizing services of pick up and drop off. From initial call with Caroline to pick up by valet and communication with Emmanuel all went seamless. Very pleased with this appointment. I commend More

by JW2BOYSMOM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline valet coordinator and the young man who picked up my vehicle at my residence..superb service., Emmanuel Glock
Aug 15, 2023 -

Puente Hills Ford responded

We're glad your pick-up and drop-off experience was seamless. Thank you for your positive feedback and commendation of our team. If you need anything else, we're here to assist you!

August 10, 2023

Very attentive and eager to address and solve my problems. Did a great job keeping me informed throughout the process. I was especially impressed with my driver, Brady, and my service manager, Dave. More

by Jason Mowery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady Schmidt
Aug 15, 2023 -

Puente Hills Ford responded

Thank you for your fantastic feedback, Jason! We're delighted to hear that our team, especially Brady and Dave, provided attentive and proactive service to address your concerns. We appreciate your recommendation and look forward to assisting you with all your car needs in the future. If there's anything else you need, please feel free to reach out.

August 10, 2023

A great team that took special care of my vehicle and made the process very simple and efficient. . More

by MPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Puente Hills Ford responded

Thank you for your positive feedback! We're glad to know that our team provided exceptional care for your vehicle and made the process simple and efficient. Please reach out if you need anything else!

August 10, 2023

Was quick on point and didn’t pressure me to do other unnecessary services like some other dealerships do More

by choseonghoon87
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Puente Hills Ford responded

Thank you for sharing your positive experience with us! We're glad to hear that you appreciated our efficient and straightforward service approach. Your satisfaction is important to us

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