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Puente Hills Ford - Service Center

City of Industry, CA

4.5
225 Reviews
Call Service Center (626) 346-5900

225 Reviews of Puente Hills Ford - Service Center

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August 22, 2023

Very pleasant from the time I pulled up in the service drive. Was greeted by Shannon asked about what I needed to have done. How long it would take and how much it would cost. More

by CAVILA637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell
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Aug 25, 2023 -

Puente Hills Ford responded

We're delighted to know you had a pleasant experience with Shannon in our service drive. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help!

Helpful
August 22, 2023

They keep my truck for 15 days when initial estimate was 5 days.. and repairs were no good very bad customer service never return calls More

by v.roberto72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

We apologize for any inconvenience you experienced during your recent service visit. We strive to provide efficient and effective service and we're sorry that we fell short of your expectations. At a time that is convenient for you please reach out to our service manager if you would like to discuss your experience.

Helpful
August 20, 2023

I hoy the oil change package with tire rotation. However I wasn’t informed of the low battery until I went to pay. They should’ve told me earlier. There were other issues too that I got in an ema More

by SMELISSA312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon McDowell
Report | Print
Aug 22, 2023 -

Puente Hills Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the untimely communication and the low battery issue. We'll make sure to address these concerns and improve our communication process to provide a better experience in the future. Please reach out to our service manager if you would like to discuss your experience.

Helpful
August 20, 2023

The service was prompt and excellent I am very happy with how quick the turn around was. More

by LISABUENO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Aug 22, 2023 -

Puente Hills Ford responded

Thrilled to hear you're pleased with our prompt and excellent service. Your satisfaction is our priority.

Helpful
August 17, 2023

Great service. Truthful and Honest. Accurate ETA for job order completion. Coffee machine is an excellent addition. More

by Joe robot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
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Aug 18, 2023 -

Puente Hills Ford responded

Thank you for your positive feedback! We're pleased to hear that you had a great experience with our service. Our team is committed to honesty, accuracy, and providing a comfortable environment for our customers. Please reach out if you need anything else!

Helpful
August 17, 2023

Service Department especially Michelle was great, courteous, and very helpful. The estimate and communication was very good as well as the on line video that was sent to me by the technician. More

by JCSCRAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

xxxx and thanks so much for your wonderful words! We're glad to have provided you with top-notch service. We would really appreciate it if you'd consider updating your rating to five stars to match your kind feedback. Thank you!

Helpful
August 17, 2023

The service provided by Puente Hills Ford has always been very good, and this serves was no exception More

by wfgraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell, Emmanuel Glock, JJ Crisp
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Aug 18, 2023 -

Puente Hills Ford responded

We're glad to hear that you consistently receive excellent service at Puente Hills Ford. Thank you for your continued trust in us. If you ever need assistance or have any questions, feel free to reach out.

Helpful
August 17, 2023

Good communication and clearly stated the cost of repairs, nice customer service and timely repair as promised. Only thing we’re the labor charges were high More

by APHANG08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

Thank you for taking the time to provide this thorough and constructive feedback for our team. We appreciate your time and business and hope to work with you again in the future.

Helpful
August 16, 2023

After car was fixed, there was a issue, But they took care of it quickly! More

by deanrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

We're glad to hear that we were able to address the issue promptly and to your satisfaction. Our priority is ensuring your complete satisfaction with our service. If you have any more questions or concerns, please don't hesitate to reach out.

Helpful
August 15, 2023

Service department was courteous when arriving and through out my experience. My service tech Kenneth was very helpful and professional. I would recommend friends and family. More

by ARTHURLOPEZ51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Puente Hills Ford responded

Arthur, thank you for your feedback! We're glad to hear that our service department, including Kenneth, provided courteous and professional assistance. Your recommendation means a lot to us, and we're here to assist you, your friends, and family whenever you need us. If there's anything else we can do for you, please don't hesitate to reach out.

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