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Puente Hills Ford - Service Center

City of Industry, CA

4.5
225 Reviews
Call Service Center (626) 346-5900

225 Reviews of Puente Hills Ford - Service Center

Sort by
August 27, 2023

Very attentive Thank you very much for catching the error to my vehicle and fast turn around More

by KK80800
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

We're glad to hear that you appreciated our attentiveness and fast service. Your satisfaction is important to us, and we're here to provide quality care for your vehicle. If you have more questions or need further assistance, feel free to reach out. Thank you for your support!

Helpful
August 26, 2023

Great service awesome customer experience. , will definitely will come back for my upcoming service to my vehicles. More

by FEYBIEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

We're thrilled that you had a fantastic service experience and enjoyed an excellent customer experience. Thank you for choosing us for your vehicle needs. We're looking forward to welcoming you back for your upcoming service appointments. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Your continued support means a lot to us!

Helpful
August 26, 2023

Shannon was not very concerned about the issues with my car, did not explain well the desired outcomes and why it was necessary to apply the fixes and then wanted to charge an exorbitant amount. Nor did gi More

by jcontre331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

We're sorry to hear about your experience, and we apologize for any frustration you encountered. Your feedback is important to us, and we strive to provide clear explanations and exceptional service. If you're open to discussing the situation further, please reach out to us directly so we can work towards resolving this matter. Your satisfaction is our priority, and we appreciate your feedback.

Helpful
August 25, 2023

Good customer service. Friendly,courteous and helpful. I really like the service of technician coming to the home. More

by hlnzrrll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

Thank you for your feedback! We're pleased to hear that you received good customer service and that our team was friendly, courteous, and helpful. We're glad you appreciate our technician's home service. Your satisfaction is important to us, and we're here to assist you with anything you need related to your vehicle.

Helpful
August 25, 2023

Their staff is very friendly and it is easy to make an appointment. I was disappointed because I had washed my car the day before & when I got my car back after the service, it was dirty. More

by amlowe84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

Thank you for your feedback and kind words about our friendly staff and easy appointment process. We apologize for the inconvenience you experienced with the cleanliness of your car after service. Your satisfaction is important to us, and we'll work to ensure a better experience next time. If you have more questions or need assistance, please feel free to reach out. We appreciate your support and look forward to serving you again!

Helpful
August 24, 2023

my expedition needs to be repaired but parts shortage and no ETA! Finally, Kenny provide me a 7 passenger rental. Thank you! More

by ARYALIUCG
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

Thank you for your feedback! We understand the frustration that can come with parts shortages, and we're glad that Kenny was able to provide a solution by offering you a 7-passenger rental. Our team is here to assist you in any way we can, and we appreciate your patience.

Helpful
August 24, 2023

Shannon takes care of me and my car needs. I trust Shannon. Hope he stays awhile. More

by EDDIENAVA
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that Shannon has provided you with excellent service and that you trust his expertise. Rest assured, we value Shannon as a valuable member of our team and we're dedicated to delivering consistent service you can rely on.

Helpful
August 24, 2023

Service was great but disappointed you stopped doing car washes. You need to bring car washes back More

by 19fordguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

We appreciate your constructive feedback and are always looking at ways to improve customer experience. Your 5-star rating means a lot to us. If we can assist you again please let us know!

Helpful
August 23, 2023

Very nice service. Great communication. Michelle is wonderful. thank you 😊 I recommend come for service. More

by MOTER7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service, and we appreciate your recommendation. We look forward to serving you again in the future! 😊

Helpful
August 22, 2023

My entire encounter with Ford has been a great experience. Thank you for your professionalism and quick attention to concerns. I would highly recommend you all. More

by m_gonzales1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Okamoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

We're glad to hear you had a great experience with us! Your recommendation means a lot to us. If you need anything in the future, feel free to reach out.

Helpful
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