Puente Hills Ford - Service Center

The dealership alone is very good, but sometimes the service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent my 8hr's coming back and fort to the dealership for a regular oil change and wheel alignment! It was really frustrating which i did not expect. I have been a regular customer at puente hills since 2017 since i took my ford transit... More

Great service. Took care of my major recall & threw in a tire rotation. Thank you! Took care of my major recall & threw in a tire rotation. Thank you! More

Michelle was very good with communication she called me with updates. Overall i had a great experience!! with updates. Overall i had a great experience!! More

Service department rep was very helpful and communicative. Vehicle light was resolved in a timely manner. communicative. Vehicle light was resolved in a timely manner. More

The service was great. The service advisor was knowledgeable and professional. He answered all my questions and was very helpful. The service advisor was knowledgeable and professional. He answered all my questions and was very helpful. More

Service advisor was welcoming and helpful made sure my car was done on time even though I came in on short notice car was done on time even though I came in on short notice More

It was smooth transaction. However, it took a long time than I expected despite i made an early morning appointment. However, it took a long time than I expected despite i made an early morning appointment. More

Very efficient, he kept me in the loop with updates on my F450. Highly recommend Shannon F450. Highly recommend Shannon More

It took over two hours for an oil change and a tire rotation even though I scheduled an appointment. When I asked Mr. McDowell about why it would take so long even though I had an appointment, he said rotation even though I scheduled an appointment. When I asked Mr. McDowell about why it would take so long even though I had an appointment, he said something about the appointment not pertaining to when the car would be worked on. I then had to bring up the shuttle service I asked for. He was about to tell me how long I would have to wait when the shuttle driver showed up to the service desk and I was fortunately able to use the service without having to wait for the shuttle to run home those that had arrived before me. The shuttle service was great. Although it took about an hour for me to my destination, the driver was curteous and was a cautious driver. When I arrived to pick up my car, Michelle Sanchez quickly came to assist me and help me to pay for the service. She was also great! More

Great service! Ken Vasquez helped me and he was super friendly and helpful. I brought my car in for a routine service and he got my car out quick. He was nice and g Ken Vasquez helped me and he was super friendly and helpful. I brought my car in for a routine service and he got my car out quick. He was nice and gave me a discount off my purchase and even washed my car! 10/10 I definitely recommend the service here. If you go try and get Ken :) More