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Puente Hills Ford

City of Industry, CA

Overview
Reviews
Vehicles
4.6
547 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 547 reviews

May 26, 2023

Took them 6 hours to replaced 4 tires for my Ford edge. .the wait is too long.. More

by cohnee_ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Sanchez, Ken Vasquez
Report | Print
Jun 07, 2023 -

Puente Hills Ford responded

Hello Cohnee_ed, My name is Dennis Weaver and I am the General Manager here at Puente Hills Ford. I am disappointed to hear about your recent service experience and would like to discuss it on more detail. You can reach me at 626.949.1716 or dweaver@puentehillsford.com. I look forward to hearing from you, Dennis W. General Manager

May 25, 2023

Great customer service. The staff was professional and knowledgeable. They attended to me promptly upon arrival. More

by MSCINDYGUZMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Jun 06, 2023 -

Puente Hills Ford responded

We are glad to hear your visit with us was to your satisfaction! We thrive and grow thanks to customers like yourself! Safe Travels! -Your PHF Family!

May 25, 2023

The service was fast and prompt. Michelle was friendly and courteous as always. My car was promised in the time that Michelle said. Thank you More

by DAVID@ARMMANAGEMENTINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Jun 06, 2023 -

Puente Hills Ford responded

I am happy you had a pleasant experience on your visit with us. I will gladly pass on the message to Michelle. Thank you for your trust. Safe Travels! -Your PHF Family!

May 25, 2023

My oil change was done quick and efficiently. Thank you Puente hills ford for the great service! More

by AEJIMENEZ08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto, Michelle Sanchez
Report | Print
Jun 06, 2023 -

Puente Hills Ford responded

Our Service Department is always working on being able to get you in and out as quickly as possible. We are determined to make your experience with us a good one. Thank you for your loyalty ! -Your PHF Family

May 24, 2023

The worst service I went for a warranty for my trasnmission and they didn't do anything they just gave me the runaround More

by ROMANROD791992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon McDowell
Report | Print
Jun 07, 2023 -

Puente Hills Ford responded

Hi RomanRod791992, We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do email me at dweaver@puentehillsford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you. -Dennis W. GM

May 23, 2023

Took the 2019 Explorer for 2 major concerns but the technician was not able to verify the issues. Have taken vehicle twice now and issues were never resolved. Vehicle was kept for 3 days in April and f More

by indychamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Okamoto, Emmanuel Glock
Report | Print
Jun 07, 2023 -

Puente Hills Ford responded

My name is Dennis Weaver and I am the General Manager here at Puente Hills Ford. I wanted to start by apologizing. I want to apologize that my team failed to meet your expectations during your recent visit. When you have a minute please reach out to me at 626.949.1716 or via email at dweaver@puentehillsford.com. I look forward to hearing from and once again I apologize for the level of service you received. You have my commitment to do what's needed to regain your trust once again. Truly, Dennis W. - GM

May 21, 2023

The dealership is great, lots of options! A dealership with hardworking employees that are passionate about getting you a deal. More

by ORTIZHAILLYNN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodolfo Alvarez, Mario Murillo, Alfonso Alvarez, Aydin Hamouni
Report | Print
Jun 06, 2023 -

Puente Hills Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if you have any additional questions about services you received! -Your PHF Family!

May 20, 2023

Very Nice and professional sevice. They take care my car and save my money . Thanks More

by LA777ERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Jun 06, 2023 -

Puente Hills Ford responded

Our team is happy to work with customers like yourself! Thank you for your positive feedback and 5 star review! Safe Travels! -Your PHF Family

May 20, 2023

The sales person was ALFREDO JIMENEZ was great, and a credit to the Dealership - 5 Stars. The Dealership - 5 stars. More

by SLYNNBUTCH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alfredo Jimenez
Report | Print
Jun 06, 2023 -

Puente Hills Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks for the recommendation. Safe travels! - Your PHF Family!

May 20, 2023

They are Kind and timely service! They courteous and knowledgeable about Ford vehicles. I never have a problem with them. And the payment plan is wonderful! More

by LEE.CATHERINE496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Jun 06, 2023 -

Puente Hills Ford responded

Thank you for your positive feedback, we appreciate loyal customers like you. Our goal is to make sure our customers are in the loop while their vehicle is in the shop. Safe Travels! -Your PHF Family!

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