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Puente Hills Ford
City of Industry, CA
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 547 reviews
May 31, 2023
The service rep Shannon was very helpful and thorough with the service of my vehicle. He also followed up with the items that needed attention for future maintenance. with the service of my vehicle. He also followed up with the items that needed attention for future maintenance. More
by kaibigun
Verified CustomerEmployees Worked With
Shannon McDowell
May 31, 2023
There was bad communication in regards to expectations of length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. The employee who attended to us was defensive and had excuses when asked simple questions like estimated time of repair. He even told me he'd speak to my mother and that I should speak to her since he updates her, even though I had reiterated that I was speaking and dealing with the service on her behalf. Was not a fun experience at all and I hope this feedback encouraged improvement. More
by EDMUNDORAMIREZ87
Employees Worked With
Ken Vasquez
May 30, 2023
I had a very positive experience with the purchase of my new Ford Bronco Sport. Steve was a great sales rep and answered all questions. This was a straightforward car buying process. new Ford Bronco Sport. Steve was a great sales rep and answered all questions. This was a straightforward car buying process. More
by terri.ottman
Employees Worked With
Stephen Whiteside, Abraham Mourad
May 30, 2023
All associates were very cordial, continued to work towards a deal, with consistency. Not overbearing or rude. Very enjoyable car buying experience. towards a deal, with consistency. Not overbearing or rude. Very enjoyable car buying experience. More
by DGUERENA
Employees Worked With
Mario Murillo, Abraham Mourad, Terrel Williams
May 29, 2023
The customer service was good, Shannon was polite and courteous. I would rate it a 5 but I was a bit upset regarding coupons I had. When I first drop off my car I forgot to mention that I had a coupon fo courteous. I would rate it a 5 but I was a bit upset regarding coupons I had. When I first drop off my car I forgot to mention that I had a coupon for oil change service. When I picked up my car I mentioned the coupon but I was told that they had done a 5000 mile service. That's understandable but when I mentioned that I also had a 10% coupon I was told that I needed to mention that on the front end when I dropped off my car. I've never heard of that before but I accepted it. Why offer email coupons if they won't be honored is my only question. Maybe I missed the small print that states I have to mention the coupon on the front end, not sure. More
by newcenturion42
Employees Worked With
Shannon McDowell
