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Puente Hills Ford

City of Industry, CA

Overview
Reviews
4.6
548 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

August 26, 2023

Everyone was very helpful and courteous through the entire process. When we showed up they had the car we were interested in already waiting for us. We immediately took a test drive and then the paperw More

by jromero07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, Mario Murillo, Milad Aghili, Stephen Whiteside, Brendan Keough
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

Thank you for sharing your positive experience! We're delighted to hear that our team was helpful and courteous throughout the entire process, and that you had a seamless experience from the moment you arrived.

August 26, 2023

Great service awesome customer experience. , will definitely will come back for my upcoming service to my vehicles. More

by FEYBIEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez, Ken Vasquez, Emmanuel Glock
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

We're thrilled that you had a fantastic service experience and enjoyed an excellent customer experience. Thank you for choosing us for your vehicle needs. We're looking forward to welcoming you back for your upcoming service appointments. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Your continued support means a lot to us!

August 25, 2023

Good customer service. Friendly,courteous and helpful. I really like the service of technician coming to the home. More

by hlnzrrll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

Thank you for your feedback! We're pleased to hear that you received good customer service and that our team was friendly, courteous, and helpful. We're glad you appreciate our technician's home service. Your satisfaction is important to us, and we're here to assist you with anything you need related to your vehicle.

August 25, 2023

Their staff is very friendly and it is easy to make an appointment. I was disappointed because I had washed my car the day before & when I got my car back after the service, it was dirty. More

by amlowe84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

Thank you for your feedback and kind words about our friendly staff and easy appointment process. We apologize for the inconvenience you experienced with the cleanliness of your car after service. Your satisfaction is important to us, and we'll work to ensure a better experience next time. If you have more questions or need assistance, please feel free to reach out. We appreciate your support and look forward to serving you again!

August 25, 2023

Very helpful man and associates they were really able to help us out fast and easy. More

by LESLIEGON409
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aydin Hamouni, Terrel Williams
Report | Print
Aug 30, 2023 -

Puente Hills Ford responded

Thank you for your feedback! We're pleased to hear that our team was able to help you quickly and easily. Your satisfaction is important to us, and we're here to assist you with anything you need related to your vehicle. If you have more questions, require assistance, or want to explore further options, please feel free to reach out. We appreciate your support and look forward to serving you again!

August 24, 2023

Friendly, reasonable, patient and work hard to get you the deal that's fair for you. More

by LAMONTWHITE897
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo, Milad Aghili
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

Thank you for your review! We're glad to hear that you had a positive experience with us. Our team is dedicated to providing friendly and patient service, and we're delighted that you found our deals to be fair. We hope to have the opportunity to assist you again in the future!

August 24, 2023

my expedition needs to be repaired but parts shortage and no ETA! Finally, Kenny provide me a 7 passenger rental. Thank you! More

by ARYALIUCG
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto, Ken Vasquez
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

Thank you for your feedback! We understand the frustration that can come with parts shortages, and we're glad that Kenny was able to provide a solution by offering you a 7-passenger rental. Our team is here to assist you in any way we can, and we appreciate your patience.

August 24, 2023

Shannon takes care of me and my car needs. I trust Shannon. Hope he stays awhile. More

by EDDIENAVA
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that Shannon has provided you with excellent service and that you trust his expertise. Rest assured, we value Shannon as a valuable member of our team and we're dedicated to delivering consistent service you can rely on.

August 24, 2023

Service was great but disappointed you stopped doing car washes. You need to bring car washes back More

by 19fordguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Alfredo Jimenez, Michelle Sanchez
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

We appreciate your constructive feedback and are always looking at ways to improve customer experience. Your 5-star rating means a lot to us. If we can assist you again please let us know!

August 23, 2023

Very nice service. Great communication. Michelle is wonderful. thank you 😊 I recommend come for service. More

by MOTER7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez, Ken Vasquez, Emmanuel Glock
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service, and we appreciate your recommendation. We look forward to serving you again in the future! 😊

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