Pryor Chevrolet GMC

Unbelievable level of dishonestly and unprofessionalism I got an email today from the car dealership wanting my business. I'm so glad they emailed, because I had forgotten to submit a review for them. A I got an email today from the car dealership wanting my business. I'm so glad they emailed, because I had forgotten to submit a review for them. A few months ago, I drove from central Arkansas to see a vehicle. The sales manager (Adam?) assured me that if everything was ok with how I described my trade in, he would give me exactly what I was asking for it. I asked him several times to not mess around with me and to be straight up with everything he told me because I would be driving over 4 hours, with three kids under three, and I wanted to have everything ready to go when I arrived. I arrived, and that is what started the worst, by far, sales experience of my life. The Dodge caravan that I requested to see was not even clean on the inside, had missing/broke attachments in the interior, and had a check engine light on. Evidently the few days notice that I gave him wasn't enough. Ok whatever, we drove a long way and I could have overlooked some things, albeit begrudgingly. Then our salesman wanted to talk numbers. To say he was rude and pushy would be an understatement. The conversation was almost verbatim to following: Him: "we just checked your car out, and it looks great. My sales manager said we could go as high $5,000 for it" Me: "your sales manager had said that if everything checked out we could get $9,000. I told him we weren't coming if we could not get that much." Him: " so how much do you want for it?" Me: " 9,000" Him: "how much really?" Me: "9,000. That's the amount I drove here for for hours to get, and that is what I will leave with. Him : "so how much do you really want?" Imagine this conversation, at increasingly frustrated tones, for at least 40 minutes. The sales manager on the phone had assured me that $9,000 for my trade was a very reasonable price that he would be willing to do if we drive all the way to him and my car was as described. The salesman took our vehicle, had it looked over, came back and told us how immaculate the condition was... Then told us the maximum could do was $5,000. Let me work the simple math for you: that's $4,000 less than i was assured. I. Was. Livid. 3 kids under three in a small car for 4 hours only to arrive with things completely unprofessional and then to be slapped in the face for 4 grand less than what was promised. Oh that wasn't just a pushy salesman tactic either. He would not budge up from that point. The sales manager that had made these promises had apparently said to him that they could only go 5,000, but he was oh so conveniently busy. They mistakingly thought that they had an easy sale by knowing my situation. They were wrong. I can honestly say that months after my opinion has not mellowed. You don't lie to my face then expect my business. So no, I would not recommend my business to them, and if we're a shopper who cared about a person's word being their bond, I would avoid this dealership. More

2009 B5 Blue charger I sent this letter to the owner Scott Roberts after being treated by a so called "manager" outlined in the letter below. By reading a post on this we I sent this letter to the owner Scott Roberts after being treated by a so called "manager" outlined in the letter below. By reading a post on this website I found out A LOT of information about the car I wanted and I am glad I read it. They had told me the guy that purchased the car on thursday (see posting) his credit WAS NOT APPROVED which was a LIE. It is as follows : This letter is to complain about service I recently received from a Roberts Auto Center customer service representative named (Unknown). I called Roberts Auto Center on June 25, 2016, in response to a call that I received from Keith Hawks one of your salesmen. I had inquired earlier in the week on Tuesday about purchasing a 2009 B5 Blue Challenger that I saw on Craigslist. At that time I also talked to one of the “managers” and he was very nice as was Mr Hawks about what the price on the car would be. He said it was $18, 600 as listed on Craigslist because it had just has two new rear tires put on it and went through a complete check. Again this was Tuesday the 21st. I called my Credit Union and got approved for the loan. I called back Friday morning the 24th and was told by Keith Hawks that the car had been sold the night before. I said thanks I guess I missed out. Everything up to this point was very professional and courteous. Saturday morning the 25th I received a call from Mr. Hawks stating that the blue Challenger was still available and asked if I still wanted it. I told him to give me 5 minutes to talk with the wife since we had already looked at another car locally. I called him back 5 minutes later and told him that I would take the car and had my credit card out to put $2000 down and the remainder I would bring in the form of a Credit Union draft on Monday morning since Pryor is 4 hours from me. I asked what the price of the car was and he said it was now $19,900. I asked why the price had gone up $1300. He explained that the person that purchased the car wanted “2 new tires on the back, new brakes and the stripes removed”. He said that was $1300. Since I had been told on Tuesday the rear tires had been replaced for the $18,600 price I questioned why they were again replaced. I asked Keith if I could speak with a manager to figure out exactly why the price increased. A person got on the phone immediately that identified himself as a manager and I asked him if he was the person that I talked with on Tuesday about the car. He said no he wasn’t but he knew about the car. I told him I was ready to give him my credit card info to put $2000 down and I could be there Monday morning to pick the car up. When I asked why the price had gone up $1300 he explained that “they had just put 2 new REAR tires on, new brakes on the back per the customer’s request and removed the stripes” I said that was a bummer because I really liked the stripes. I told him I was getting a different story depending on who I talked to about what was done to the car. I asked why I was told on Tuesday that 2 new rear tires had already been put on at that time for the $18,600 price. He said “ I didn’t say they were on the rear”, I said “yes you did”. He said “”well what’s it matter you got 4 new ******* tires !” He went on to say “If you don’t want the *** ****** car they don’t ******* buy it. I said “hang on, what’s with the attitude ?” I like the car and want to buy it. He continued to rant and cuss at me so I just hung up. To find out exactly who this person is you would have to ask Keith. Again, Keith was very helpful and polite but whoever he handed the phone to was extremely unprofessional, disrespectful and rude. I cannot believe that a person in a position of selling a product and customer service acts like that. Although I am from the Wichita Kansas area I know Pryor Oklahoma very well. My wife and I have been attending Rocklahoma for 10 years now since 2007 and return to Pryor on many occasions just to visit the people we have met there over the years. For the most part everyone we have met in that town are great folks and very polite. Whoever that was that represented Roberts Auto Center on Saturday was not one of those people. I regret losing out on that beautiful car however at this point I would not feel confident purchasing a vehicle from your Dealership. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem I will leave you with this information to do with as you please, I wish there had been a different outcome. More

did not have auto start, thay said it did.. was told it had auto start,it did not.,and no back floor mates. a scratch on back bumper. I wanted auto start on it..was told it had it. was told it had auto start,it did not.,and no back floor mates. a scratch on back bumper. I wanted auto start on it..was told it had it. More

Scandalous They tried to sell me a blue 09 Challenger R/T 6speed 84K miles. The car was found to have had extensive previous body damage that they did not discl They tried to sell me a blue 09 Challenger R/T 6speed 84K miles. The car was found to have had extensive previous body damage that they did not disclose. The paint was a horrible respray on the passenger door and quarter hidden by vinyl stripes. It was only refinished to the vinyl stripe line. The rear quarter panel was full of bondo. Car also had bald tires and an inop parking brake priced all at full retail. The car was listed at $18,600. They wrote it up for $20,000 because of my "credit situation" and luckily "they got me approved" thru Chrysler Financial. They added a junk after market warranty that required me return there an hour away for oil changes that I explained I did not want. The warranty was supposedly required by Chrysler financial but that was a lie. I was given no trade allowance basically giving them my pristine 2001 infinity q45. In all they attempted to finance $22,900 for a challenger that appraised at $10,500. The next day my girlfriend decided she wanted my Infiniti. She gave me the $1000 they gave me for the trade in. They said I could only buy it back for $1850 and could not change the original deal. I contacted Chrysler financial explaining all the above and they said to return the car. After 2 days of attempts to either make it right or return it they kept telling me I could not return it and would do no repairs or modify the original paperwork. Luckily I was able park that xxx Challenger up front and repo my Infiniti with a spare key that was blocked in the back with a mustang I had to put in neutral and push out of the way just to leave. BEWARE THEY ARE CROOKED LIARS!! More

Best service, ever! So worth the drive. We were taken care of from the time we arrive, to the time we left and beyond. We will never take our vehicle anywhere else. Thank So worth the drive. We were taken care of from the time we arrive, to the time we left and beyond. We will never take our vehicle anywhere else. Thank you to Kevin and his team! More

Satisfaction Roberts went above and beyond to get us a good deal. I had questions and Adam sat down with us until we were happy. Gerald our salesman was friendly a Roberts went above and beyond to get us a good deal. I had questions and Adam sat down with us until we were happy. Gerald our salesman was friendly and very patient with me More

I highly recommend Roberts Auto Service. Excellent service from arrival at the shop to the completion of the work performed on my vehicle. I have been a satisfied customer for years. Excellent service from arrival at the shop to the completion of the work performed on my vehicle. I have been a satisfied customer for years. More

Recent Purchase Thoroughly pleased with Kelly Hopkins and her expertise in our vehicle purchase and service beyond the sale. Wonderful buying experience from beginni Thoroughly pleased with Kelly Hopkins and her expertise in our vehicle purchase and service beyond the sale. Wonderful buying experience from beginning to end will definitely recommend to others. Thank You Kelly More

Awful Registered online to see a specific vehicle. Talked to Bucky (more than once) and DJ to schedule an appointment. Drove OVER an hour WITH AN INFANT and Registered online to see a specific vehicle. Talked to Bucky (more than once) and DJ to schedule an appointment. Drove OVER an hour WITH AN INFANT and was greeted by DJ who was chewing tobacco. Was told they had sold the car I was specifically interested in, less than 12 hours after I let them know I was coming in to see the vehicle. He asked for my SSN before verifying if he could even run my credit. I had planned to pay cash. Then when asked if he had anything comparable he left his office (crazy-there was a computer with that information right in front of him) and NEVER came back. Probably hoping we would finally just leave, which we did. Awful, awful, awful. More

Awesome but did miss one small thing They are very good, but. I gave them only a four because they could not identify and thus fix one of the issues I had with my vehicle. It still has th They are very good, but. I gave them only a four because they could not identify and thus fix one of the issues I had with my vehicle. It still has the same small clunk when I start up a hill, and now I don't have time to take it back in again. But all the other things are lovely. I would recommend them, but be vigilant and insistent if they miss something. :-) More