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Provo Buick GMC Cadillac
Provo, UT
26 Reviews
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26 Reviews of Provo Buick GMC Cadillac
July 29, 2023
If you're looking for regrets, buy from these fraudsters. Things are not as they appear, cunning group. Leeches. They like to play clueless while using sleight of hand. Good luck, you'll need it. Things are not as they appear, cunning group. Leeches. They like to play clueless while using sleight of hand. Good luck, you'll need it. More
by John'sWife
Employees Worked With
Phil, Craig
April 15, 2021
Just purchased a new truck from Provo GMC. Words can't describe how professional the entire team is. They treated me with courtesy and respect, and made the entire transaction so easy. I was frankly blo describe how professional the entire team is. They treated me with courtesy and respect, and made the entire transaction so easy. I was frankly blown away by the superior customer service from everyone I worked with at this dealership. Thank you so much. More
by dkfrances
Employees Worked With
John
December 28, 2020
Deceptive practices of switch and bate!!!! Buyer BEWARE!!! My original build for my 2021 Escalade from back in July included an additional $2000 option for Night vision in which my delivered Escal BEWARE!!! My original build for my 2021 Escalade from back in July included an additional $2000 option for Night vision in which my delivered Escalade did not come equipped with even though I had been told several times that the reason my build had taken so long was due to being held up for the Night Vision option. Not once had anyone mentioned to me that the vehicle, I signed for did not come equipped with the features I had originally intended to have. I may have caught the missing option had someone from the dealership actually taken the time to do a proper delivery of the vehicle by walking through the vehicle and going over the features along with helping set up everything, in which none of the proper delivery process took place. When I first arrived to sign for the vehicle, I had noticed horrible swirl marks in the brand-new paint. After complaining to the dealership, someone apply some hand wax which still left blemishes to be noticed. I still have marks on the fabric, the steering wheel and other areas that are not acceptable. I paid over $100k to have a service of buying a used $5000 vehicle from a used car lot, NOT the Cadillac experience I had envisioned. I would like someone from Corporate to reach out and make this right, this kind of business is not good business and should not be allowed. I have tried reaching out to the GM Phil, not once will he take my call or return my call.. I guess they pulled a fast one on me and have my money so they are gone out of the picture.. I would like the original intended vehicle as I had anticipated, blemish free. More
by Tony S.
Employees Worked With
Craig
December 08, 2019
Nice people if you do not catch them overcharging the cars. Topical stuff, nothing new. The car is discounted, but if you sum up the payments they won't be able to explained how their math works. Stay aw cars. Topical stuff, nothing new. The car is discounted, but if you sum up the payments they won't be able to explained how their math works. Stay away. If you are happy with your experience you probably still do not know you were scammed. More
by Car buyer
Employees Worked With
Harmon
May 23, 2019
Great sales dept! I bought my new car yesterday and was treated great. They explained everything so there was no misunderstanding when I went home. I fully trust Harmon I bought my new car yesterday and was treated great. They explained everything so there was no misunderstanding when I went home. I fully trust Harmons and my salesman Aaron Blackhurst! Call him you'll love your experience!! More
by Grandma Dee
Employees Worked With
Aaron Blackhurst
May 20, 2019
Classy place Came in for some work on the car, service department was super helpful. I thought they gave accurate and credible advice on what needed to be done, an Came in for some work on the car, service department was super helpful. I thought they gave accurate and credible advice on what needed to be done, and they did a great job! Recommended! More
by ThorsHammer
Employees Worked With
Mr lemon
May 20, 2019
Great quality service! I have now bought my third car (gmc Acadia) from Harmon’s and it has been fantastic. The salesmen were very friendly and sincere and never felt “pushy I have now bought my third car (gmc Acadia) from Harmon’s and it has been fantastic. The salesmen were very friendly and sincere and never felt “pushy.” They took the time to carefully go over all my paperwork with me so I understood all the details. Overall, I felt like I was treated very fairly and not taken advantage of like I’ve felt at other places. I’ll definitely continue to go back for my car maintenance! (Also, their recent remodel on the interior looks great!) More
by Kellt
Employees Worked With
Josh (finance)
May 18, 2019
Great service experience and honest dealer Harmon’s auto center is a great place to go for your automobile needs. Everyone who works at the dealership is very helpful and always doing what t Harmon’s auto center is a great place to go for your automobile needs. Everyone who works at the dealership is very helpful and always doing what they can to best fit your needs and get you the best experience possible while buying a car or servicing your vehicle. The service department has always done a great job taking care of me and are very polite and professional. They listen to me and always make sure they understand what needs to be done on my car before servicing it. I have never had any problems with my car after being serviced. I definitely recommend going here. More
by Brohm22
Employees Worked With
Jacob Francis
April 07, 2019
Don’t believe their advertising - They didn’t care about me. I once had to get my door repaired because water was leaking into the car through the lining around the door. The 'all knowing' GMC service manager mo I once had to get my door repaired because water was leaking into the car through the lining around the door. The 'all knowing' GMC service manager moved the bracket that locks the door in an inch and exclaimed "FIXED!" This made the door not line up with the rest of the car. This also caused damage to the weather strip. I told them that didn't fixed the problem. The manager replied in a condescending voice "that's how the pros do it." I immediately went to the owner's office to report the ridiculous solution. The owner told me that he hired a manager to handle "problems like me" and that if I didn't like what his manager did than I should sue him. My only option was to leave. I refused to pay for the service and went to another dealer (non GMC) to get it fixed. It turned out that I needed a new weather strip too. I felt like the owner thought that I was beneath him - I'd never recommend this company. Looking at other reviews - I'm not the only one. When Mark Harmon asks you to call him, don’t bother - he might just tell you to sue him if you’re unhappy. More
by G C
Employees Worked With
Owner - Mark Harmon? Service Manager
March 14, 2019
Not a member of BBB careful!! January 29, 2019 my 2016 GMC Denali diesel truck would not start. The truck had less then 20k miles on it. It was still covered under warranty so GMC January 29, 2019 my 2016 GMC Denali diesel truck would not start. The truck had less then 20k miles on it. It was still covered under warranty so GMC had a tow truck pick up the truck bring it into Harmon GMC in Provo. The service department stated that there was nothing wrong with it and that it "started right up." This threw me for a loop. I questioned the technician further and found that he actually needed to "prime the line" before it would start. I asked him why the line would need to be primed, it made no sense to me. He asked if I had let the truck run empty. I hadn't. I questioned him regarding the amount of fuel was in the tank. It had plenty. He asked if I had purchased gas somewhere new or if I was sure I had put diesel fluid in. Seriously? I know the difference between diesel and regular gas. He asked when I last had the fuel filter last replaced. I pointed out that the truck had less then 20k miles on it, it didnt need to be replaced yet. At this time I explained to the technician I felt like it had something to do with the DEF fluid. The guage would no longer come up stating how much DEF fluid was left. The technician wouldnt talk to me about the DEF fluid, he just kinda treated me like a dumb female. I was frustrated with him because he wouldnt give a reason for the truck not starting. He just kept giving me the run around for it not starting and acted as if I had done something dumb (regular gas instead of diesel). By this time I was done. I had my husband deal with it and pick up the truck. On Feb 11, less then 2 weeks later a warning light came up stating COOLANT LEVEL LOW ADD COOLANT. I had just had the truck serviced and oil changed, fluids checked. I pulled over, waited for the truck to cool and checked the coolant level. It was full. Confused, I turned the truck back on and the same warning came on. I called Onstar and they stated that they were seeing a error code of P21DD. This code indicates that the heating element for the DEF fluid had gone bad. I brought the truck back into Harmons in Provo. They stated that the part was on back order and it would take 2 weeks before getting it in. They stated they'd call when it came in. We did not get a call so we called them Feb 20 and asked if the part came in. They stated it had and to bring the truck down the following morning. Feb 21 they had the truck for the day and stated that part was replaced. We picked up the truck. We did not feel good about the technician, he had been acting disgruntled about servicing the truck. March 5th the coolant light was back on. My husband brought truck back into the dealership The service technician brought the truck back to check it. During this time the technician drained the majority of the steering fluid, coolant, and DEF fluid. The technician stated it would cost $2000 to fix the problems and that it was no longer covered by the warranty. We immediately drove the truck to Jiffy to have the fluids replaced that the technician had drained. I'm honestly floored at how dishonest and horrible these guys were. Everybody makes mistakes or has a bad day. I dont think people typically do things to intentionally hurt someone else. Why would you? It just makes no sense. Unfortunately this service department technician did. I cannot wrap my mind around why the part was never replaced or why they would drain those fluids. Please be careful bringing your car or truck here to be serviced!!!! More
by JMac
Employees Worked With
Victor
