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Project One Auto

Carlstadt, NJ

1.6
200 Reviews

456 Washington Ave

Carlstadt, NJ

07072

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Showing 200 reviews

July 28, 2014

Crooks, Liars!! I bought a 2007 Range Rover HSE. Very nice car indeed, seemed to be well taken care of, clean! Paid to have a 3rd party inspection done to ensure ever More

by roveraddict
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan
June 12, 2014

This is a great auto dearlership in NJ My name is Brian B. and I purchased at 2010 Cadillac DTS from Project One Auto. The service and courtesy that I got from Project One was great. In the More

by brianb84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
May 20, 2014

Exceptional Customer Experience We purchased a 2008 Land Rover Range Rover Sport Supercharged here a couple days ago. The price was very reasonable and Dan was low-pressure yet tota More

by mdecew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
May 04, 2014

No preasure sale There was no preasure to buy. I made a offer they told me how much they would take. It was a fare price, we did the deal. They encouraged me to get th More

by norvio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
April 25, 2014

Totally misled I purchased a 2012 convertible BMW from John in early January and had it shipped to Atlanta. The car was not nearly in the condition that the picture More

by mmclary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
May 07, 2015 -

Project One Auto responded

Thank you for your feedback, we apologize that you were unhappy with the condition of the vehicle when you received it. That is why we REQUIRE all of our sight unseen customers to have an inspection performed, which was performed in your case, per your request, by the company that transported the vehicle. We always recommend having the PPI performed by a ACE certified mechanic shop, or body shop, depending on the concerns of the customer, but ultimately the customer can choose any inspection they want. The copy of the BMW report the shippers provided us shows that there were almost zero scratches or blemishes with the vehicle. The vehicle was also under the factory warranty, so any mechanical issues would have been covered for free by your local BMW dealership. When we heard the vehicle had arrived and you were enjoying it, we assumed that continued to be the case. The next time we heard from you was when you were trading your car in to a franchise dealer several months later and you were confused why they were giving you less money than you paid for the car from us. We explained that even though you bought the car near Galves and Mannheim wholesale pricing from us 6 months earlier, that with the additional miles and time depreciation on the vehicle, it would be worth less. When you asked our company to reimburse your shipping expense or you would leave a negative review, we had to decline as our company policy does not allow us to give in to extortion even in small ways. We also have no problem with being transparent about this matter with any of our past, present, or future customers. We even offered to pay more than some of the other trade values you had received to try to demonstrate us being perfectly happy to retail the vehicle again. We appreciated your purchase and have tried to satisfy you to the best of our abilities as one of our customers, and we hope the additional efforts we have made in offering to re-purchase the car we sold you, months later at a higher value than other dealerships would provide, have proven that to you. We wish you the best in the future and thank you for this opportunity to serve you.

April 24, 2014

Amazing Project One I was planning on driving over an hour to purchase my new car....so everything had to be settled before I made the trip. I e-mailed and called John se More

by Kellyb2317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with John.
April 21, 2014

honest and reliable I bought my 2004 subaru sti from project one auto, and could not believe the deal my salesman John was able to get me . He explained in detail everyth More

by johntang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
March 31, 2014

My name is David from Englewood, NJ. It was clear to see from my very first contact with John and Project One that our experience would be a great one. I am VERY skeptical when it comes to buying a used ca More

by david04201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
February 26, 2014

I went to Project One for the first time and I felt welcomed, and satisfied. John was great and patient with working with me, and offered lots of help when needed, I purchased my first financed vehicle More

by LaTrisha84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
February 23, 2014

I was in a bad car accident, my car was totaled. I need to find a replacement vehicle so I started a broad internet search. I eventually found Project One Auto and they had the exact car I was looking for. More

by tedhartusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John