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Project One Auto

Carlstadt, NJ

1.6
200 Reviews

456 Washington Ave

Carlstadt, NJ

07072

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Showing 200 reviews

March 26, 2015

Fantastic One of the few dealerships that are trustworthy. I am a repeat customer of theirs because they do not play games. They are honest and patient with the More

by hello?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Armstrong
March 19, 2015

Bought a Z4 Great Experience! These guys are fast, friendly and no drama. Recommended! Car was well maintained, no issues. Very prompt response and everything che More

by kargoth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McLachlan, John Armstrong
Mar 21, 2015 -

Project One Auto responded

kargoth, Thank you for your feedback, we really appreciate you sharing your experience and are glad you enjoyed some of the ways we are redefining the car buying experience! We look forward to working with you again in the future! Sincerely, The Staff of Project One Auto

February 28, 2015

Excellent experience John and Dan did exactly what they said they would. The car was as represented in the pictures on online and matched the description online. I drove More

by rrleap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McLachlan, John Armstrong
Mar 21, 2015 -

Project One Auto responded

rrleap, Thank you for your feedback! We strive on being able to deliver the highest quality sight unseen transaction possible and do so by providing numerous high quality photos as well as thorough and realistic descriptions. We are delighted you found our process to be seamless and stress free! We look forward to working with you again in the future! Sincerely, The Staff of Project One Auto

February 18, 2015

Horrendous registration paperwork experience Bought a car in mid january shawn processed the transaction and said that they would take care of the registration and that I would receive the plates More

by Jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laura, Dan McLachlan, Shawn Rawls
Mar 21, 2015 -

Project One Auto responded

Thank you for your feedback, we apologize that you were unhappy with our service. Unfortunately, as you are aware, your state required an inspection before the plates can be completed. We reached out to you daily for 2 weeks waiting for you to send in the inspection report until you followed up with us. As I am sure you can understand, we cannot bypass state laws to provide you plates when we do not have the necessary components, in this case the state inspection of your vehicle. We are proud to say once you provided the inspection, we had your plates turned over immediately and overnighted to you! We are also glad that you have not had one complaint about the vehicle you purchased and the excellent value you gained that caused you to drive several hundred miles in the first place! Thank you again for your purchase and we wish you the best with your new car.

Mar 27, 2015 -

Jp responded

Reach out to me daily for two weeks????where is the proof to this?. This is all lies. As I said before once I purchased the vehicle no team member reach out to me until two weeks later to tell me I needed a inspection. I am not saying anything about bypassing state laws. This is all have to do with the poor communication your team members provided. After I took delivery of the vehicle, as a costumer I was all forgotten for two weeks. This is poor costumer service that would drive anyone to purchase somewhere else.

February 08, 2015

John was very nice, helpful and straight forward It was nice to deal with a dealership and not have to play games, They were courteous and pleasant, John was honest and answered all the questions w More

by cmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john and Dan
Mar 21, 2015 -

Project One Auto responded

cmg, Thank you for your feedback, we really appreciate you sharing your experience! We are glad you enjoyed our unique dealership experience of having all of our inventory indoors as it sets us apart from almost all other franchise and independent dealerships in the US. Keeping our inventory indoors also ensures you can see every aspect of our vehicles regardless of rain, snow, or darkness. Thank you again for sharing your experience and please remember to drive safe! Sincerely, The Staff of Project One Auto

February 02, 2015

Great G500 I purchased a burgundy G500, I never purchased a used car before, let alone drive to the next state to test drive it. My friend said he'd go with me More

by Mkscalera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 21, 2015 -

Project One Auto responded

Mkscalera, Thank you so much for your feedback! We appreciate you willing to drive such a distance to come and visit us. We are also glad you found our staff informed, genuine and pleasant during your purchasing experience. Our long winter this year appears to have given you ample opportunity to find out what a great car that Mercedes G500 can be in very snowy conditions! We are glad you are fully satisfied, and look forward to working with you again in the future! Regards, The Staff of Project One Auto

February 02, 2015

G500 burgundy Mercedes I never bought a used car, let alone travel to the next state for a test drive. My friend said he'd go with me. We met John, he was so I formative & More

by Mkscalera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
January 25, 2015

2010 audi a4 preium I purchased a used Audi a4 premium from project one and I am very satisfied with the experience. I have no complaints. i'm very happy with my car. More

by leme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
schan
January 19, 2015

Young and first time buyers and just everybody honestly Around may 2013 I had a 2006 bmw 325i and I was car shopping for a Red Mercedes-Benz. I came across their website and was interested in a red 2008 Ben More

by saldarriagany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN
January 18, 2015

Highly recommended! Got a great deal and I'm very happy with my 09 BMW 328i coupe. I worked with John throughout my purchase and he answered all my questions very thoroug More

by Cws5149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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