Progressive Chrysler Jeep Dodge Ram - Service Center

Terrible Service, Buyer Beware In March, 2016 I purchased a 2016 Jeep Cherokee fully loaded from this dealership. Jimmy Dowling Was nice and professional when purchasing this car ho In March, 2016 I purchased a 2016 Jeep Cherokee fully loaded from this dealership. Jimmy Dowling Was nice and professional when purchasing this car however this car over the last 3 years has had multiple problems which their service department could never seem to fix. Some of the problems that occurred include the drivers seat moving when coming to a stop or accelerating (supposedly repaired but still occurs), windshield wipers coming loose (after it was supposedly recall repaired), Stop start continuously breaking (4 times in the last 3 years), everything in the car rattling when listening to music, sunroof making awful squeaking noises when opening or closing, engine squeaking noises (supposedly repaired once but it was still occurring when driven after service), service removing parts from my car but not replacing them (such as battery terminal covers). All of this was addressed with service but none was ever actually fixed. At first my service advisor was Mike Corbin. He will lie to you and treat you with disrespect. He will deny a problem exists with the car. He will up-sell service to you, lying that it is recommended service by jeep. I then started working with Roy Shook, who I have found to be respectful and truthful. I also worked with Bill Talbot. He also lies as Mike Corbin does. At one point, he called me to tell me i would have to pay for the loaner car since my car had been repaired since the following morning. He claimed that he left a message stating so but really the voicemail only consisted of him hanging up the phone. He also stated that he texted me that my car was done (did not occur). When I called him on these lies and told him i would not be paying for the loaner, he hung the phone up on me. I called back and spoke to his manager who waived the loaner charges due to bill's incompetence. When I picked up the car, the engine noises were still occurring, the stop start now no longer worked, and the battery terminal covers were removed and not replaced. The final straw for this dealership was when I discovered a water leak in my car that flooded the front and back passenger side carpets. I researched online that there was a service bulletin written 1 month after I purchased this car for this exact problem occurring due to a manufacturer defect where a sealant was not used. I verified that there was no sealant in this area so i took in the car for service expecting them to fix it. I was told that this would not be covered due to my bumper to bumper warranty expiring, even though the cause was a blatant manufacturing defect. At this point I decided that it was no longer worth keeping a lemon-ed car with a service department that was generally incompetent. I will not buy another Chrysler car, especially from this dealership. they do not care once they have your money. Their service and professionalism from most was very bad and not worth the headache. More

Disappointed to say the least Spent 85 dollars for something I already knew. My ac doesn't work. Buy in February when I can't check the ac but the dealership wants to say I should Spent 85 dollars for something I already knew. My ac doesn't work. Buy in February when I can't check the ac but the dealership wants to say I should have bought an extended warranty on something that should have been check. It's all good. I will be out for my free oil changes and that will be it. I will not be back out there for anything else or ever buy from there again. I will make sure I let others know as well. Just my experience. Oh wait you guys did offer me a free 5 star car wash on a rainy day. That makes it all better. Manager stated he buys extended warranty on every one of his cars. Understand why if he is buying from there. More

Horrible service, not up to par with sales team Have had a good experience purchasing vehicles at Progressive but their service is absolutely horrible. Would not recommend purchasing a vehicle from Have had a good experience purchasing vehicles at Progressive but their service is absolutely horrible. Would not recommend purchasing a vehicle from them if you intend on getting service from them afterwards. I've been purchasing and servicing Chrysler products for 25+ years and have experience at major Chrysler dealers over the years and never been treated like this and so dishonest by this one. I gave up on them for service a while ago when they couldn't install a new seat properly in my Dart and lied about balancing and rotating my tires on my Journey- had it done right before a major trip and car shook like crazy afterwards and had to take it into a tire dealer to get it corrected. Tire dealer said it looked like there was no evidence of any new balancing on the tires after rotation. I thought it was suspect when service guy told me they didn't have enough time for the tires and then suddenly called me back and said they were done. The Dart had to have a new bottom leather cover on the seat installed because the color came off. After they installed it I got into the car and my knees were higher than my waste. Techs already left for the day and I had to drive around in the car like that a few days before I had to convince them the seat wasn't installed correctly. I stopped going there for service after those 2 instances with my vehicles. Fast forward to this week. My Journey wouldn't start and was completely dead. Called Chrysler roadside service through my MaxCare warranty and they sent someone over from Canton towing. They tried jumping the car but the battery would not hold a charge and car would not run on it's own. My plan was to get the car started and get a new battery but I couldn't. Canton towing told me to call Chrysler again and get a tow truck because it looks like the alternator is bad, I would of had my car towed to another Chrysler dealer but was told it was too far for my warranty to cover so I had no choice but to tow it to Progressive. Tow driver wrote down what my situation was and said he would drop my car off at Progressive and they would call me. Mr Corbin called me and asked why my car was there. My response was Progressive was supposed to get a note as to why and he initially acted like he didn't know. I told him why it was there and his response was "yeah that's what is written down"- almost like he was testing me or something like I would lie to him. Thought that was really strange. He knew I had Max Care warranty and also told him about a few issues with the car they could look at while they had it despite the battery/alternator issue. I noticed the coolant was low and the panel on the bottom of the drivers seat that has the seat adjustment controls cracked off. I tried to repair the seat myself but the tabs were cracked and it would not stay on. They had the car all morning and I received a text and an email (never a call) that they evaluated my car and found the issue. Stated my battery was completely dead and heater hoses had a leak. They recommended a new battery and repair heater hoses. I got an estimated invoice of how much it would cost to repair the car. The invoice only listed the cost of a new battery and had zero cost associated with the seat repair. I actually had to call Mr Corbin late in the day to talk to him. He told me the tech was able to repair the seat, however I told him that could not be possible because the tabs were cracked but he assured me it was fixed. He also told me my Max Care would take care of the heater hose issue. He then said the battery was totally dead and it looked like the alternator was fine. I informed him the battery was less then a year old and I could exchange it for a new one with NTB and he said that would be ok. I did that and then got a rental (which I had to ask for btw, even though it is supposed to be part of my warranty) and the next day I received a text my car was done. I now regret not calling ahead of time but Mr Corbin never bothered to communicate with me over the phone. I had to initiate the calls. I ended up getting my invoice and there was a $100 battery diagnostic fee and a $25 fee to fix the seat, despite it not being on my estimate and I did not recall the diagnostic fee being mentioned to me. My assumption is that there may be a fee associated with installing the battery since it is inside the wheel well and is not an easy install, but not $100.00. Keep in mind I have a Chrysler/FCA Max Care warranty that payed for the labor for them to open the hood of my car and fix the heater core and I brought the car to the dealer under the assumption from the sub contracted towing company's initial assessment that the alternator was bad. Progressive got paid for the labor to look at my car through the warranty, don't tell me the effort with the battery was completely independent of that, so they did get money for the effort. There was no mention to me of a $100 diagnostic fee because of the battery. My assumption is that fee showed up after I told them my battery was under warranty and I did not need to buy a new battery from them for $158.00. I understand their point, but you would assume as a courtesy to me it would of not of been that big of a deal because they are getting reimbursed for parts and labor for the other issue from FCA. And, of course I get into my car and the bottom seat trim piece is just hanging off the seat, despite me telling them it was cracked and couldn't be fixed- got charged $25.00 for that "fix" too. The dishonesty I experienced with them- telling me things were done or fixed that weren't, the incompetency of their technician,s and the lack of taking care of their customers lead me to never recommend them to anyone. I found the service rep to be somewhat cold and customer care was not his priority. More

Replaced front brake pads and rotors Progressive is the only dealership that has worked on my car. Each time any work needs done on it, whether it's an oil change or something more seriou Progressive is the only dealership that has worked on my car. Each time any work needs done on it, whether it's an oil change or something more serious, they are the only ones I trust to do an excellent job. Whatever the issue has been with my car, I have always been happy with the work. The customer service is professional and very pleasant. This time, it needed front brake pads and rotors. I dropped it off and went home via their friendly shuttle service. When my car was ready, Bill called me to let me know and said the shuttle service would at my house promptly to pick me up and take me to my car. I was even provided with a free car wash! It is a pleasure to do business with the professionals at Progressive. Thank you to everyone! More

Mystery fluid solved They got me in quickly - worked with me knowing my budget was shoestring thin and found the solution for my issue for the most reasonable price. And d They got me in quickly - worked with me knowing my budget was shoestring thin and found the solution for my issue for the most reasonable price. And despite being a Michigan fan, Mr. Corbin was very patient and understanding through the whole process. I will definitely be back- maybe even just to hang out, because wow! What a great group of people! More

Driveshaft replacement My truck was making some noise after having tires rotated and one the mechanics came to my house to make sure the lug nuts were tight. While on a tes My truck was making some noise after having tires rotated and one the mechanics came to my house to make sure the lug nuts were tight. While on a test drive, the driveshaft fell out! The superb customer service began with the dealership paying the bill to have my vehicle towed. Since I did not purchase the vehicle from the dealership that I wanted to perform the repairs (Progressive), the purchasing dealer and warranty company were initially insistent on performing the repairs, which Progressive was more than willing to accommodate, as it was simply closer and more convenient for me. The repair was eventually performed at Progressive, and I was always kept informed of the status of my vehicle and the repair was completed in two days after the part was received. I cannot say enough about what a wonderful experience I had and how well I was treated during this stressful and inconvenient event!! More

Service on Jeep Jay was hands down the most responsive service associate I have ever dealt w at a dealership. Would undoubtedly return for additional work on this Je Jay was hands down the most responsive service associate I have ever dealt w at a dealership. Would undoubtedly return for additional work on this Jeep or other qualifying vehicles. More

Hair Gurl I have purchased multiple vehicles from progressive Chevy and Dodge. Mike in service is the reason I keep coming back. He is a lot fun to work with i I have purchased multiple vehicles from progressive Chevy and Dodge. Mike in service is the reason I keep coming back. He is a lot fun to work with in the service department. More

Oil change I was very happy with the service and appreciate the coupon that was emailed to me I appreciate the free car 🚗 wash my truck looks great I was very happy with the service and appreciate the coupon that was emailed to me I appreciate the free car 🚗 wash my truck looks great More

Scheduled maintenance on time every time. Since buying my Grand Cherokee in 2012 I have never had a problem getting my vehicle in for maintainence or repairs on a date or time that wasn’t conv Since buying my Grand Cherokee in 2012 I have never had a problem getting my vehicle in for maintainence or repairs on a date or time that wasn’t convenient for me. In the last year since Hilary has been my service rep. the experience has been even better by providing answers to my questions immediately or with a follow up phone call keeping me informed and updated. More