Progressive Chrysler Jeep Dodge Ram - Service Center

bought my 2019 Jeep Cherokee in November of 2022. I was so excited to buy it and the gentleman who helped me buy it was amazing and so nice. I have always done the normal routine maintenance on my ow I was so excited to buy it and the gentleman who helped me buy it was amazing and so nice. I have always done the normal routine maintenance on my own vehicles so in March I took it to the dealership service department for the mechanic to show me where everything was located for an oil change and the location of BOTH batteries in my car because the auto Stop/Start was not working properly, I also asked them to rotate my tires. I also asked that they kept me informed of everything they were doing because I told them I didn’t want anything extra stuff done to my vehicle. I was NOT informed of anything going on and then was called and told my vehicle was done and the bill was going to be a little over $2,000. I almost cried and asked how could that be. They wanted to charge me $600 for a battery that I replaced myself for $100. Fast forward to this past week, September 19th, 2023, I took my car in after having it looked at by 2 other certified mechanics, who told me my Front Right Wheel Bearing was going bad and need to be replaced. I was astonished because the car has 53,000 miles on it there was no reason for it to go bad. Two days after dropping it off (Thursday) and telling them my warranty covered my wheel bearing being replaced they called me to tell me that they got my warranty company to pay for the Rear Left Wheel Bearing, the Front Left Wheel Bearing, and the Front Stabilizer Bar/Link, all good to replace but not what I took it in to get replaced. I was told that my warranty company approved me having a rental car but when the dealership found out I was 20 they didn’t want to give me the rental car, they wanted it to be in my co-signers name and information, I don’t have a co-signer on my car. So it was in my name and my moms information, even though my warranty company knew I was 20 and still approved me for it. Once I was finally given the rental car I was parts should be in by Friday and hopefully the car would be done by Saturday and they would keep me up to date on progress. Once I drove off the lot with the rental I never heard from them again, until Monday morning when I received the call my car was done and my warranty company covered the Rear Left Wheel Bearing, the Front & Rear Stabilizer Bars/Links, all fine but not what I was told was being replace on Thursday or what I took my vehicle in to get replaced. I was told my mom didn’t have to be there to give the rental car back, so I drove it back myself, since it was in my name and I was dropping it off to get my car back I didn’t see an issue with it. I was also lied to and told by progressive that my warranty could only be accepted at the dealership I bought my car at and now in my warranty it strictly states that Progressive is never allowed to touch my vehicle again and I can take it to any certified mechanic that accepts my warranty. Not even 24 Hours after I got my car back it started making the same noise it was when I took it in to get the Front Right Wheel Bearing replaced. I WILL NEVER BUY ANOTHER VEHICLE FROM PROGRESSIVE! WORST COMPANY EVER! More

Timely setting up work to be done. Accurate cost estimate. Work done within the estimated time. Accurate cost estimate. Work done within the estimated time. More

I took my Jeep Cherokee in for electrical issues. Candice kept me informed the whole time it was being worked on. From now on if I need anything serviced on my Jeep, I will bring it to Progressive Candice kept me informed the whole time it was being worked on. From now on if I need anything serviced on my Jeep, I will bring it to Progressive More