Progressive Chrysler Jeep Dodge Ram - Service Center

I always look forward to seeing Tom and the gang. I am sometimes a little bit annoyed by the follow-up phone call the day after because I am usually at work. But -- we ALWAYS have a good experience at Pr sometimes a little bit annoyed by the follow-up phone call the day after because I am usually at work. But -- we ALWAYS have a good experience at Progressive. (Tom made me do this survey and say only good stuff :) It was a pricey visit this time with new tires and all but my husband had checked at several other tire places on prices and you were right in line with the quality and type of tire that we needed. He appreciates Tom's friendliness, candidness and knowledge - as Tom always calls him at work the day the car is in to report necessary work and get his okay to go ahead. (while I am out shopping at the nearby strip -- I am only the delivery and pick up girl). We have been toying with the idea of switching to Wooster area dealer since it would be within five minutes of my work and I could take the car there on my work days rather than to Massillon on my only day off during the week. But Tom is awesome to work with and my husband is so satisfied with the work the mechanics do that it is sort of a no-brainer to stay in Massillon. (did I do okay, Tom? Oh yeah - you are older than me - ha! ha!) See ya in a few months to use up my points!! More

Tom was great to work with. He diagnosed my problem on the phone when I make the appt. He was right on the money. Thanks for getting my car fixed right away and on time. They also changed my oil and rot the phone when I make the appt. He was right on the money. Thanks for getting my car fixed right away and on time. They also changed my oil and rotated my tires well also. Thanks for being there for me. Vince M More

I had two different recall related problems for my visit. Tom Byers was great to work with, very accomodating. He made it easy for me to fit my service appointment into my weird schedule. On my second vis Tom Byers was great to work with, very accomodating. He made it easy for me to fit my service appointment into my weird schedule. On my second visit (due to two separate recall jobs) I had to do a work related Webinar. Tom made sure I had wi-fi, going out of his way to find me comfortable seating, getting me coffee, and finding the online code to get my computer connected to the web. Tom made sure I knew when my vehicle's work was complete. He made sure the van was washed and kept my keys safe as well. The webinar was 2 hours long, the service didn't take that long. The men in the showroom were willing to babysit my computer when I needed to use the ladies room. They also offered to refill my coffee several times. I felt invited and accomodated while I was there. I did spread the word at work the next day about my awesome visit to my car dealer. Progressive Dodge. Thanks Tom. More

I would recommend both Progressive and Tom Byers because I've always received quick and curtious service. No matter how busy, Tom is always available and takes the time to make me feel welcome and comforta I've always received quick and curtious service. No matter how busy, Tom is always available and takes the time to make me feel welcome and comfortable. I appreciate the fact that the environment is professional, but not stuffy and pretentious. More

Bob is always very friendly and extremely helpful. Bob does not suggest repairs that are not needed I never feel like I am being taken unfair advantage of. I would suggest this dealer to anyone looking does not suggest repairs that are not needed I never feel like I am being taken unfair advantage of. I would suggest this dealer to anyone looking for good honest service. The sales department is also top notch. They are never pushy or high pressure. More

This is the fourth sequential vehicle I have had serviced by Progressive. Tom has always been efficient and handles every service with the customer in mind. In this world of technology and impersonal transac by Progressive. Tom has always been efficient and handles every service with the customer in mind. In this world of technology and impersonal transactions, it is great to have someone know who you are when you call, always does their best to work around your schedule and gets the job done right. More

We use your dealership because Tom Byers always treats us We use your dealership because Tom Byers always treats us with a friendly and respectful manner. He always seems pleasant and eager to help with We use your dealership because Tom Byers always treats us with a friendly and respectful manner. He always seems pleasant and eager to help with anything from scheduling a simple oil change to getting us an appointment ASAP when more major issues arise. Thank you Tom Byers! More

A friend referred me to Mr. Byers. He said that Mr. Byers would make sure that my car was fixed and that I was happy before I left, and he did. He told me what was wrong with my car and what would nee Byers would make sure that my car was fixed and that I was happy before I left, and he did. He told me what was wrong with my car and what would need to be done to fix it. After my car was fixed Mr. Byers made sure that I was happy with the way my car was running and said that if I had any problems to call him and let him know. That's what I call great customer service. I would definitely refer my friends to him and your dealership. More

I recieved three recall notices on my 2009 Dodge Grand Caravan. I called Tom and set an appointment for Wednesday the 16th at 8am. Tom was wonderful working around my schedule and answered all my questi Caravan. I called Tom and set an appointment for Wednesday the 16th at 8am. Tom was wonderful working around my schedule and answered all my questions. They had all the work done in a very timly mannor and the van is working great. Progressive is lucky to have such a WONDERFUL employee working for them. When I am ready to look for another vehicle I will look at Progressive due to how fantastic I have been treated. More

Great experience. Bob made sure the car was serviced exactly the way it was sopposed to be serviced. He made it personal and made sure I was satisfied with everything. The car was washed ond presented t exactly the way it was sopposed to be serviced. He made it personal and made sure I was satisfied with everything. The car was washed ond presented to me in a very professional manner. I would not hesitate to recommend this dealership to anyone. It was Great! More