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Progressive Chrysler Jeep Dodge Ram - Service Center
Massillon, OH
193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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193 Reviews of Progressive Chrysler Jeep Dodge Ram - Service Center
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January 30, 2016
Vehicle Service Scam I bought a 2012 Jeep from progressive. This vehicle was running great. I took this vehicle to progressive for prevented maintenance for the miles on t I bought a 2012 Jeep from progressive. This vehicle was running great. I took this vehicle to progressive for prevented maintenance for the miles on the vehicle. Oil change, Fuel injector service, throttle body service. They told me the service was preformed, and charged me $235.00. 1 week later my check engine light came on. I trusted them so I took it back to see what was wrong. They cleared the check engine light, and said if it comes back on, schedule an appointment. Well it came back on, so I scheduled the appointment. When I showed up for the appointment I was treated very badly. So I took my service to Klaben Jeep in Kent, Ohio. I explained what had happened, and the service that was preformed by Progressive Jeep. As they were trying to figure out the check engine light, they found that Progressive had not preformed the service at all. I wonder how many others have been scammed by Progressive. I suggest finding another Dealer. That's why I give Progressive Jeep in Massillon, Ohio 0 stars More
by dealerscam123
Employees Worked With
Mike Corbin, Tim Sanders
December 03, 2015
Nothing but problems Bought a certified truck in August. First time I took it in to get fixed they wanted to charge 300+ to put new spark plugs in. The spark plugs weren't Bought a certified truck in August. First time I took it in to get fixed they wanted to charge 300+ to put new spark plugs in. The spark plugs weren't the problem. They didn't have he part for the issue. Had to wait to get part. Took it back in and they said it was fixed so I picked it up and the problem wasn't fixed. Truck was still under warranty. They got me a rental while they fixed it. 3 days later it's fixed but now want to charge $100 deductible. No way. What a joke. More
by Unhappy
Employees Worked With
Myk Fritch, Dave Schraft
November 24, 2015
Jeep troubles This was the 1st time I had dealt with Eric Eash and it was a great experience! Our Jeep needed a new engine and Eric was able to get Chrysler to help This was the 1st time I had dealt with Eric Eash and it was a great experience! Our Jeep needed a new engine and Eric was able to get Chrysler to help pay for most of the repair. He also kept me informed the entire time the Jeep was at the dealership. I was very pleased with my service!! More
by 3polarbears
Employees Worked With
Eric Eash
October 30, 2015
Great experience! First experience with service advisor Eric Eash and he was great to work with. Timely turn around on my Jeep. Eris was easy to talk to, never rushed First experience with service advisor Eric Eash and he was great to work with. Timely turn around on my Jeep. Eris was easy to talk to, never rushed me and listened to all my concern. More
by Jason
Employees Worked With
Eric Eash
August 17, 2015
Serive Department personnel I have a 2008 Chy 300 which was having a Fob Switch problem. The car wouldn't start every time. The service department went all out to get corporate t I have a 2008 Chy 300 which was having a Fob Switch problem. The car wouldn't start every time. The service department went all out to get corporate to pick up the repair cost. The switch was outside of the recall parameters for this VIN number but Progressive felt that it should be covered by Chrysler. The Service Department is outstanding. I particular, I wish to highlight one Service Advisor. James Lueders did an outstanding job of representing me, the customer. He advocates for the customer. He kept me informed as to what was going on step by step. Progressive should be commended for having such dedicated personnel. I'll definitely go back for further service needs. More
by Dave
August 14, 2015
james was amazing and so helpful!! I was in a rough spot and my service advisor james leaders was really nice and did everything he could to help my service run smoothly. Everyone there I was in a rough spot and my service advisor james leaders was really nice and did everything he could to help my service run smoothly. Everyone there is very helpful and great at what they do and they go above and beyond to help you out! More
by rbair303
August 03, 2015
Excellent People Great Service Department Cathy Moye at this dealership helped me get replacement coverage on my wheels on my 2013 Chrysler 200s. She handled it in a manner that was very profe Cathy Moye at this dealership helped me get replacement coverage on my wheels on my 2013 Chrysler 200s. She handled it in a manner that was very professional and courteous. she was able to get it done in a timely manner and minimal cost to myself. I would also recommend this dealership to anyone that needs service on their car. More
by billjblake83
July 23, 2015
Oil change and tire rotation James L. in service is wonderful!! Very much appreciate the terrific service I have received since the purchase of my vehicle. Thank you again James f James L. in service is wonderful!! Very much appreciate the terrific service I have received since the purchase of my vehicle. Thank you again James for always going above and beyond to make sure I have been satisfied with the service! More
by K&N
July 23, 2015
Efficient, great customer service. I just wanted to put a shout out to the great job the Progressive jeep mechanics, service coordinator Mike Corbin and Jeep service general manager Dav I just wanted to put a shout out to the great job the Progressive jeep mechanics, service coordinator Mike Corbin and Jeep service general manager Dave did for me recently. I was heading out of town in 10 hrs when I started having car trouble that morning. I explained my predicament and the Progressive Jeep service team all responded getting me on the road in time. Please pass my thanks along and let the Progressive administrative core know what a great job they did. Thank you Progessive!!!! More
by Rd6222
Employees Worked With
Dave Gen Mngr of Service Dept, Mike Corbin
July 20, 2015
service repair my wife and i were in a very stressful situation, our vehicle broke down. It was towed to progressive jeep and Chrysler after being advised from servi my wife and i were in a very stressful situation, our vehicle broke down. It was towed to progressive jeep and Chrysler after being advised from service advisor Michael Corbin to having it checked out due to a needed maintenance repair. It was very expensive and the part were difficult to locate for our vehicle at the time. The one thing that really changed our situation is the service advisor Michael Corbin who Assured My wife and I that everything would be okay and Our car was repaired earlier then expected and they did a great job! Michael Corbin gave us great customer service we were 100% satisfied More
by Mike1968
Employees Worked With
Mike Corbin
