Progressive Chrysler Jeep Dodge Ram

Best Price Scam We found a Ram 1500 advertised on autotrader for $29252. This was a brand new 2018. We messaged them the day before to make sure truck was still avail We found a Ram 1500 advertised on autotrader for $29252. This was a brand new 2018. We messaged them the day before to make sure truck was still available. Daniel Harvey said it was. We asked if we could work out details since we were trading in a 2017 Jeep Cherokee Trailhawk with no issues. He said they couldn’t but go by kbb value. Kbb on our Jeep with 40k miles was $22k. We show up to make deal driving over an hour to get there. We show up expecting to deal with the guy we were messaging, Daniel Harvey. We show up and he’s unavailable. We are passed off to John Kerry. We tell him the stock number of the truck. He tells us it was sold, but they had a similar one for $31,700. That’s $2500 more than the one we were dealing on. The only difference in options was $600 steps. We continue to talk as they look over our Jeep. They come back with an offer for our V6 cold weather package 2017 Jeep Trailhawk of $16500. $5500 under kbb value. I get up to leave with that slap in the face. My wife pulls out kbb on our vehicle that shows the value. Shows it to John Kerry. His response is kbb over values vehicles. If that’s true, why did Daniel Harvey tell us to go by kbb? My wife gets voicemail from customer service to give them a call. My wife called and talked to Lisa. Lisa said their offer might have been a little low, but the dealership has to spend 3 to 4 thousand on a warranty. Then she said the price on the truck we were coming to get was only good for 24 hours. No where in any messages was it said price only good for 24 hours. My opinion, they offer vehicles on websites at lower prices to get people in, then make up for the lower price lowballing your trade in. If they even have the vehicle you found on autotrader. We doubled checked the day before to make sure it was still there. If they actually did sell it......how about a call to let us know instead of trying to sell us the same truck for $2500 more. Awful experience and will be sure to let others know. If you see a low price on autotrader from this dealership, don't believe it. More

GREAT JOB, VERY FRIENDLY The people here are friendly , courteous ,and very helpful. They go out of their way to make you happy. Would recommend them to anyone. Special than The people here are friendly , courteous ,and very helpful. They go out of their way to make you happy. Would recommend them to anyone. Special thanks to Paul King and Alyssa Donahey. More

Great service and very fair! Outstanding sales team, extremely friendly, fair and courteous. If there are vehicle issues the team works hard to resolve them. Please buy from Jus Outstanding sales team, extremely friendly, fair and courteous. If there are vehicle issues the team works hard to resolve them. Please buy from Justin and Paul! More

Really hard working folks After getting out of the military and moving back home, I leased a car from this dealership. Brian Glasper was the one who helped me out. He's a funny After getting out of the military and moving back home, I leased a car from this dealership. Brian Glasper was the one who helped me out. He's a funny and easy going guy. Answered all of my questions and made sure I was taken care of. I highly recommend Brian for the car buying process. Anytime I had an issue with my car, I always call Mike. He's very knowledgeable and will take time to make sure the issue is fixed and goes above and beyond to make sure you have a loaner car if needed. All around great group of people anytime I've visited. More

Best experience! Spent time at the dealership with a young son and was welcomed back for delivery!!! Lots of friendly and helpful people and Ben was very helpful in fi Spent time at the dealership with a young son and was welcomed back for delivery!!! Lots of friendly and helpful people and Ben was very helpful in finding the right Jeep for our family. Would definitely go back to this dealership. More

Mystery fluid solved They got me in quickly - worked with me knowing my budget was shoestring thin and found the solution for my issue for the most reasonable price. And d They got me in quickly - worked with me knowing my budget was shoestring thin and found the solution for my issue for the most reasonable price. And despite being a Michigan fan, Mr. Corbin was very patient and understanding through the whole process. I will definitely be back- maybe even just to hang out, because wow! What a great group of people! More

Very friendly and helpful. Help get me in the vehicle I wanted. Did not pressure me to take something that I didn't want. When I need another vehicle I will be seeing Amber Wil Help get me in the vehicle I wanted. Did not pressure me to take something that I didn't want. When I need another vehicle I will be seeing Amber Williams. More

Positive experience! Got a great vehicle at a fair deal. They worked with me on my trade in. Staff was courteous and helpful. I would go there again. Got a great vehicle at a fair deal. They worked with me on my trade in. Staff was courteous and helpful. I would go there again. More

Driveshaft replacement My truck was making some noise after having tires rotated and one the mechanics came to my house to make sure the lug nuts were tight. While on a tes My truck was making some noise after having tires rotated and one the mechanics came to my house to make sure the lug nuts were tight. While on a test drive, the driveshaft fell out! The superb customer service began with the dealership paying the bill to have my vehicle towed. Since I did not purchase the vehicle from the dealership that I wanted to perform the repairs (Progressive), the purchasing dealer and warranty company were initially insistent on performing the repairs, which Progressive was more than willing to accommodate, as it was simply closer and more convenient for me. The repair was eventually performed at Progressive, and I was always kept informed of the status of my vehicle and the repair was completed in two days after the part was received. I cannot say enough about what a wonderful experience I had and how well I was treated during this stressful and inconvenient event!! More

Service on Jeep Jay was hands down the most responsive service associate I have ever dealt w at a dealership. Would undoubtedly return for additional work on this Je Jay was hands down the most responsive service associate I have ever dealt w at a dealership. Would undoubtedly return for additional work on this Jeep or other qualifying vehicles. More