Progressive Chrysler Jeep Dodge Ram
Massillon, OH
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Courteous, Professional and Honest! Based on a past experience 10 years ago with Progressive I was a bit hesitant to deal with them again but decided everyone deserves a second chance. I Based on a past experience 10 years ago with Progressive I was a bit hesitant to deal with them again but decided everyone deserves a second chance. I'm a bit unorthodox in the way I prefer to negotiate and purchase a new car. After my initial contacts not being so willing to do business the way I like, I was just about ready to move on when I received a call from James Rowe. James was courteous, professional, timely and willing to work with me but most importantly he kept his word as per our negotiations and got me into the new Ram truck I was interested in. Hats off to James and when my wife is due for a new car, if Progressive has something she is interested in, James will hopefully be our guy again! Also, a shout out to Wayne in finance. Another good guy who advised us in a professional manner on all the additional options available, without being too overbearing. A funny, down to earth guy who added in just enough small talk to make us laugh and feel comfortable......Thanks again James & Wayne, job well done! More
Best trip to purchase a vehicle ever! Super person to deal with and very very patient and helpful! I will deal with her in the future for sure! A true asset to Progressive Chrysler Jeep Super person to deal with and very very patient and helpful! I will deal with her in the future for sure! A true asset to Progressive Chrysler Jeep and Dodge!! More
Very awesome My experience at progressive was so awesome. I felt comfortable and at ease the whole time that i was working with jimmy and Amber. I will continue to My experience at progressive was so awesome. I felt comfortable and at ease the whole time that i was working with jimmy and Amber. I will continue to go there every time I need help in getting a vehicle. More
Found my dream Jeep! Myk was very helpful and I saw a sincere care for helping me to find a Jeep that I would love. The dealership had a good selection of vehicles and the Myk was very helpful and I saw a sincere care for helping me to find a Jeep that I would love. The dealership had a good selection of vehicles and the staff were helpful. The process of purchasing and paperwork took several hours so prepare to spend a day at the dealer when you're ready to purchase, but driving my new Jeep home was worth it! More
Very pleasant buying experience! I couldn't have asked for an easier or more pleasant experience. Mark Anderson was not pushy (thankfully), easy to deal with, and got me the deal I wa I couldn't have asked for an easier or more pleasant experience. Mark Anderson was not pushy (thankfully), easy to deal with, and got me the deal I wanted. Alyssa Donahey made the dreaded signing of papers and discussion of finances a very positive and fast experience. Progressive should be feel very proud to have these two on their staff. I walked away with a great vehicle at a great price. Will definitely recommend this dealership to others and plan to use them as I need anything in the future. Thank you! More
Very Pleasant. My overall experience with Jimmy Dowling was very pleasant. Jimmy was very helpful in helping me select my new Jeep Cherokee. Frank Longo was also hel My overall experience with Jimmy Dowling was very pleasant. Jimmy was very helpful in helping me select my new Jeep Cherokee. Frank Longo was also helpful, funny and pleasant. I would recommend Progressive dealership to friends and family looking to purchase a vehicle. More
Ask for James Rowe.. The dealership is very playful, not very professional at all.. take that as you want to. My sales associate Amber wasn't the most pleasant, and she ha The dealership is very playful, not very professional at all.. take that as you want to. My sales associate Amber wasn't the most pleasant, and she had me waiting around for a VERY long time. (I think I was there for more than 5 hours) She was a little rude if you didn't like a car she recommended.. and couldn't answer very many of my questions. I wish I would've had a different sales associate in the end. However, James Rowe made up for it. He was exceptional. He kept me company while waiting on Amber to return, and he gave me his card and assured me if I needed anything I could come straight to him. Which he really did keep his word. It was an issue getting my "memo" title in time and I had asked Amber twice with no results. I asked a different gentleman at the dealership what to do to recieve my title before the temporary tags expired and he told me to wait and it's on the way. Well that didn't solve anything, my tags expired on a Sunday and it was Friday when I still haven't recieved my title. So I called James, met him in front of the dealership and he went right up to wherever they get those titles from and brought me a copy. Took 5 minutes maybe. I was so thankful! There was also an issue with a scratch on my brand new car, Amber was not someone pleasant to call with an issue so instead of even trying to contact her, I just called James right away. He had me come set up an appointment with the body shop and made sure I was given a rental! He's extremely efficient and professional, and someone I'd buy another car from! ! Overall my experience was good with buying my new car. However, if it weren't for James I can't say I'd feel the same way. More
professional/ great customer service this was our 2nd time dealing with this dealership and not our last. They always have a great selection of vehicles! Our salesman was great! Frank as this was our 2nd time dealing with this dealership and not our last. They always have a great selection of vehicles! Our salesman was great! Frank as well is always so friendly and makes you feel at home when you are at the dealership! My husband can't wait to go back for another deal on a truck when the time comes! The whole team made sure they did what they could to get us exactly what we wanted! More
Excellent dealership I dealt with Roger Berning and Frank Longo his manager. They were both very nice and courteous. I got a great deal on the truck I purchased and they w I dealt with Roger Berning and Frank Longo his manager. They were both very nice and courteous. I got a great deal on the truck I purchased and they were very reasonable negotiators. Frank is hilarious and Roger is very respectful. Alyssa was very nice and respectful as well, we dealt with her when signing paperwork and she got us an excellent deal on an extended protection plan. More
this is how purchasing a automobile should be a can not say enough about the friendliness, hospitality,honesty,and intregity of the people at this dealership. from our salesman Justin Carter, to h a can not say enough about the friendliness, hospitality,honesty,and intregity of the people at this dealership. from our salesman Justin Carter, to his manager Frank Longo Sr. what a enjoyable experance, what a pleasure to purchase a car from them, they made us feel like family. we look forward to visiting the dealership, and our new friends again! would highly recommend visiting them for your next automobile purchase. More