Progressive Chrysler Jeep Dodge Ram

Incredibly positive experience! Quick, painless, and no pressure! Seriously, though, this has been the best vehicle purchase experience which we've ever had, and I will recommend Ju Quick, painless, and no pressure! Seriously, though, this has been the best vehicle purchase experience which we've ever had, and I will recommend Justin's service to anyone shopping for a vehicle. More

good selection - good deals Solutions provider was professional, greeted me, willing to do what he could to make a sell, manager tried to support decisions or resolve issues. Solutions provider was professional, greeted me, willing to do what he could to make a sell, manager tried to support decisions or resolve issues. Don 't enjoy the game played by finance people. Back andforth putting sales people in sometimes ugly positions because you begin not to trust what is going on at the desk. More

Maria Hattery ; professional employee Maria Hatttery is very professional, and very friendly. She is a very thorough sales woman. I would recommend her to anyone looking for a vehicle! Maria Hatttery is very professional, and very friendly. She is a very thorough sales woman. I would recommend her to anyone looking for a vehicle! More

great experience with the total dealership in the purchase i would recommend this dealer and staff as they worked hard to make sure i was completely satisfied with my purchase. from the beginning to the end. f i would recommend this dealer and staff as they worked hard to make sure i was completely satisfied with my purchase. from the beginning to the end. from introduction to calls following up for satisfaction. purchase exceeded expectation both by progressive and by the jeep. More

Wonderful Car-Buying Experience! From the moment I was greeted at the door of the dealership, I was made to feel welcome and respected. The staff was professional, knowledgeable, and From the moment I was greeted at the door of the dealership, I was made to feel welcome and respected. The staff was professional, knowledgeable, and courteous. With the assistance of Dean Bricker, I was able to find the perfect car for me and am so happy with my new Jeep! Dean Waldron and Alyssa Donahey were also fantastic to work with! I would definitely recommend Progressive Chrysler Jeep Dodge! Thank you! More

Great Staff and Friendly Atmosphere For someone with below average credit I was very hesitant to go to a big name dealership. Much to my surprise I was treated with respect by everyone I For someone with below average credit I was very hesitant to go to a big name dealership. Much to my surprise I was treated with respect by everyone I encountered. Dean Bricker, Dean Waldron, and John Marks were very professional and pleasure to work with in achieving my goal of purchasing a newer vehicle. I will definitely be coming back to Progressive. More

Extraordinary Experience After a week of experiencing absolutely horrific customer service at a well know local "family" dealership in town, I decided to give Progressive a ca After a week of experiencing absolutely horrific customer service at a well know local "family" dealership in town, I decided to give Progressive a call. Upon calling, I spoke with a man named TJ. I explained to him what I was looking for in price, mileage, and warranty. He immediately named a few vehicles, but also asked if he could look further and email me a few things. Within 30 minutes, he had emailed multiple vehicles that fit my criteria. I called the dealership and he set me up for an appointment that day. About an hour prior to my appointment, I received a phone call from Frank Longo. He just wanted to thank me for making an appointment to come out and wanted me to be sure to see him while I was there so that he could thank me in person. I was impressed by this simple gesture. Although I was not looking for something expensive, he still made me feel like he genuinely appreciated my business. The business was extremely busy that afternoon, but Frank was at the door waiting when I arrived. This was just the beginning. I was then introduced to Mark Anderson. Let me start by saying Mark's customer service was phenomenal! I was even brought a promotional gift card which I was not expecting! I explained the cars that I had seen online and my specifications were for a vehicle. Mark immediately pulled these things up and we test drove numerous vehicles. He never pressured me once. He answered all of my questions completely. He offered what I felt to be honest input. He made this experience different than any other dealership that I had ever visited.There was absolutely no comparison to this and the other dealership I had left earlier that day. The difference was night and day. I found a vehicle that I was interested in. I asked many questions regarding it. The things he knew right off hand, he answered. The things he was unsure of, he told me that he didn't know, but he would find out. He could have easily lied and tod me what I wanted to hear, but he didn't.He got me in the price range I wanted to be with no haggling. During this week, he kept me up to date on what was happening and he followed through by investigating and answering all of the questions that I had asked previously. I went in this evening to sign the final papers and bring home the car. Mark had everything ready to go with no surprises! I am a complete over analyzer, but it never seemed to phase him. He was reassuring. He showed genuine appreciation for my business. I even said to him- "I'm starting to get a little nervous because you all are being too nice! I'm not getting a dud, am I?" We laughed it off, but I was semi serious. I've never witnessed such impressive service. He explained that this is the norm for Progressive. They strive to offer all of their customers the same great experience. I also had the privilege of working with John in finance. He was also very thorough and informative. He answered all of my questions. I actually ended up with a little better bargain than the great deal that I was already anticipating. This had been an outstanding experience and I am actually grateful that I went through the hassle at the other dealership, because had I not- I would have never been able to witness the wonderful service at Progressive. There are a multitude of businesses in Stark County that could tremendously benefit from observing Progressive and their staff for the day. Thank you, Mark for making this a pleasant and easy experience. I will definitely return and if I hear of anyone looking for a vehicle- there is no one else that I'd ever refer them to besides you. Progressive is extremely fortunate to have you as a part of their team!!! If you are in search of I vehicle, I highly recommend that you stop by Progressive and see Mark Anderson. You will not be disappointed! More