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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,022 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 24, 2015
Saleman wondeful dealership didn't deliver My salesperson, Andy was amazing. Very kind and helpful. I went in with my own financing and purchasing a used vehicle. I selected a 2014 chrysler My salesperson, Andy was amazing. Very kind and helpful. I went in with my own financing and purchasing a used vehicle. I selected a 2014 chrysler town & country. My van haf just over 29,000 miles and was a "certified pre-owned" vehicle. Andy explained that in order for that certification it had to pass extra checks set by chrysler standards. That put me at ease about purchasing a used vehicle. Finance manager sold me an extended warranty that he claimed as long as I paid it in 12 months there would be not interest. I explained to him that money was a little tight for the summer due to my husband not being employed during summers and would be okay to make payments until August. Oh sure he tells me. 2 months and a threat to cancel AND a late fee later he lied. Not only that But 2 months after ownership I was told by 2 seperate facilities that I needed two front new tired and rotors. Really! Certified Preowned hmmmm More
by crumbyakron
Employees Worked With
Andy Katich
August 24, 2015
Great experience! Nice staff! Knew what I wanted and worked very hard to get within a reasonable price! Dealership was clean and friendly. They did an excellent job detailing the Knew what I wanted and worked very hard to get within a reasonable price! Dealership was clean and friendly. They did an excellent job detailing the Jeep prior to leaving. Appreciated them working with my hours as I work third shift. More
by JTB
Employees Worked With
Myk Fritch
August 23, 2015
Got more than what I bargained for. I walked in with a very limited budget and low hopes for getting what I wanted, Luckily Jimmy was very patient and truly wanted to get me the car that I walked in with a very limited budget and low hopes for getting what I wanted, Luckily Jimmy was very patient and truly wanted to get me the car that I was after. We ended up finding exactly what I wanted and he worked very hard with me to get the price to where I needed it to be. I am very fortunate to have my first car experience turn out so wonderful. More
by Gosnellbc
Employees Worked With
Jimmy Dowling, Alyssa Donahey, Frank Longo Sr
August 18, 2015
Made a New Friend I had a wonderful experience buying my new Wrangler at Progressive. Brian Glasper treated me like I was an old friend. He was kind and courteous all w I had a wonderful experience buying my new Wrangler at Progressive. Brian Glasper treated me like I was an old friend. He was kind and courteous all while being helpful in the buying process. after talking to over half a dozen dealerships I finally found one that treated me with the respect I wanted. Alyssa was also wonderful in helping us get the docs in order. In previous purchases at other dealers I always felt pushed through once the sale was made. Like that was over and we need to get you out of here. Not at Progressive! Great job! More
by 56bert
Employees Worked With
Brian Glasper, Alyssa Donahey
August 17, 2015
Serive Department personnel I have a 2008 Chy 300 which was having a Fob Switch problem. The car wouldn't start every time. The service department went all out to get corporate t I have a 2008 Chy 300 which was having a Fob Switch problem. The car wouldn't start every time. The service department went all out to get corporate to pick up the repair cost. The switch was outside of the recall parameters for this VIN number but Progressive felt that it should be covered by Chrysler. The Service Department is outstanding. I particular, I wish to highlight one Service Advisor. James Lueders did an outstanding job of representing me, the customer. He advocates for the customer. He kept me informed as to what was going on step by step. Progressive should be commended for having such dedicated personnel. I'll definitely go back for further service needs. More
by Dave
August 17, 2015
Great Experience!!! My Experience from the Beginning was remarkable. From talking to Wendy and Her setting up my appointment to meet Justin Carter to go over 2 Cars that My Experience from the Beginning was remarkable. From talking to Wendy and Her setting up my appointment to meet Justin Carter to go over 2 Cars that I was interested in. He helped me through the whole experience of buying my first vehicle. As a single woman, I was very comfortable with the purchase . Thank you again to the dealership for having such a great Salesperson ! More
by Nancy721
Employees Worked With
Wendy Stoner , Justin Carter, Alyssa Donahey
August 15, 2015
I should have listened to Frank. Stopped by Progressive today for a scheduled appraisal on my 06 Grand Cherokee and worked with Roger on that. In and out in 30-45 minutes with the off Stopped by Progressive today for a scheduled appraisal on my 06 Grand Cherokee and worked with Roger on that. In and out in 30-45 minutes with the offer I was expecting, people tend to get overly attached to a vehicle and I am not one of those people. At the end of the day they have to make some money on it. Frank talked to me and asked me what it would take to get me into a Ram today, I told him I was going to test drive a Tacoma at another dealership because I wanted to see what it was all about, Frank said I would be back because I wouldn't like it and boy he was right. Before I left Frank and Roger both said they could get me a little more on the trade if I bought from them, I told them I would be back to sell it outright to them if I purchased something else or I ended up not liking the Tacoma. I grabbed some lunch after my Tacoma test drive and got on Progressive's website to see if anything caught my eye, I saw a Ram 1500 Big Horn Edition and a Jeep Grand Cherokee Limited. Went back down to Progressive and Frank told me he knew I would be back and thanked me for keeping my word. Roger and I test drove the Ram, Grand Cherokee and looked at a few other vehicles on the lot. We got back in and narrowed it down to the Grand Cherokee Limited and got to work crunching the numbers. Frank kept his word and gave me more for my trade as I had kept mine about returning to give the Ram a fair shake. We closed the deal not too long after that and that was also a breeze, transferred registration and plates from my 06 to my new 15. Roger got her cleaned up, gassed up, and transferred the plates over then took some time to show me all the options and how they work and connected my phone via Bluetooth. He said if I had anymore questions to not hesitate to contact him or swing by in person. From start to finish the entire process was a breeze. Progressive has always taken care of me and my maintenance on my 06 GC and I'm happy to say that tradition will continue with my new 15. I even asked Roger if I could keep using my regular service representative Cathy Moye, who is also an outstanding individual to deal with, he said he would get everything in the system so I will see her when I roll 5,000 on it. Bottom line, if you're looking to get into a new Chrysler, Dodge, or Jeep you need to stop down and talk to Frank or Roger before you waste your time anywhere else. More
by JustinPatterson
Employees Worked With
Frank Longo Sr
August 14, 2015
Excellent Service Our salesman, Myk, listened to everything we were looking for in a SUV and gave us some options he saw fit all of our needs. I will be doing business Our salesman, Myk, listened to everything we were looking for in a SUV and gave us some options he saw fit all of our needs. I will be doing business with Myk again in the future, he was a pleasure to work with and did not try to push us into making a decision. The entire team was efficient and moved quickly once we had made our decision to get us into the vehicle of our choice. It was nice to not feel pressured or bombarded about making a decision. Thank you for helping us find the Jeep to suit our needs, We love it! More
by Gabrielle Hall
Employees Worked With
John Marks, Myk Fritch
August 14, 2015
james was amazing and so helpful!! I was in a rough spot and my service advisor james leaders was really nice and did everything he could to help my service run smoothly. Everyone there I was in a rough spot and my service advisor james leaders was really nice and did everything he could to help my service run smoothly. Everyone there is very helpful and great at what they do and they go above and beyond to help you out! More
by rbair303
August 12, 2015
Excellent service I highly recommend Tim Sanders, Mark Anderson and John Marks I have to say you are my 3 favorite people. Thank you so much for making sure I was able to buy my Jeep! You Tim Sanders, Mark Anderson and John Marks I have to say you are my 3 favorite people. Thank you so much for making sure I was able to buy my Jeep! You went above and beyond. I have never dealt with a car dealership that made sure I was taken care of like you!! I will be a forever customer!!! More
by LoraBoyce
Employees Worked With
John Marks, Tim Sanders, Mark Anderson
