Progressive Chrysler Jeep Dodge Ram
Massillon, OH
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Overall a solid experience Very big thank you to the team for going all the way to New York for my vehicle as it was a tough find. Aside from a few questions that were not easi Very big thank you to the team for going all the way to New York for my vehicle as it was a tough find. Aside from a few questions that were not easily answered when asked and a few debates about applicable regional and national rebates this was a solid experience. Even when topics arose that were not immediately agreed upon we were able to reach a common understanding and I left with the car I wanted at the price I wanted and am very happy with the overall service. More
Andy Rocks! Walked in the dealership looking for a new vehicle for my wife. Met with Andy, and told him our budget. Our credit wasn't the best, but both had good Walked in the dealership looking for a new vehicle for my wife. Met with Andy, and told him our budget. Our credit wasn't the best, but both had good jobs. He came back with some options, and my wife fell in love with the Jeep. After a test drive, we were sold. During the actual buying process, my wife had to breast-feed our 6 week old son. Andy had ZERO problems about us sitting at his desk to feed. He was friendly, courteous, and knowledgeable. John Marks in the finance department was excellent to work with also. He had the process streamlined, and we were out in minutes. The ONLY issue I have with the entire Progressive experience was the xxxxxxx manager(?) on duty...who chewed out a sales lady in the office next to us. He needs to learn he can catch more flies with honey :) I'll definitely tell all of my friends and family to shop ProgressiveProgressive More
Friendly Professional Service Dealt with a sales representative by the name of Frank Longo who was not only knowledgeable, but also a pleasure to work with. I felt pricing was fai Dealt with a sales representative by the name of Frank Longo who was not only knowledgeable, but also a pleasure to work with. I felt pricing was fair and would recommend this dealership to others. More
I found exactly what I was looking for at a great price. The salesman was fantastic and helped me find what I needed. He stayed late to make sure that the deal went through and that every detail was ideal f The salesman was fantastic and helped me find what I needed. He stayed late to make sure that the deal went through and that every detail was ideal for me. I highly recommend this location. More
A different auto buying experience When doing research and checking cars at different dealerships, I bought our new car from Progressive. The customer service, car knowledge, up-front p When doing research and checking cars at different dealerships, I bought our new car from Progressive. The customer service, car knowledge, up-front pricing, being able to "read" what type of car we were looking for and be happy with all made the determining factor in where we bought our car and will buy from in the future. From being greeted immediately upon exiting our old car upon arrival to the final financing, we only had superior customer service. More
Good buying experience. Both Justin and Krista were very personable during my time there. Everyone was friendly and courteous. Many vehicles to choose from. I traveled over Both Justin and Krista were very personable during my time there. Everyone was friendly and courteous. Many vehicles to choose from. I traveled over an hour to make this purchase. More
A long day, but worth it! We spent the majority of our day with Shawn trying to find the right vehicle and the right price for us. I'm happy to say we found both after working We spent the majority of our day with Shawn trying to find the right vehicle and the right price for us. I'm happy to say we found both after working with him. Very happy with our experience! More
Makin' it right Noticed after picking up my new Tahoe that the delivery detail wasn't completed to my satisfaction so I e-mailed Mitch and he had me return the next w Noticed after picking up my new Tahoe that the delivery detail wasn't completed to my satisfaction so I e-mailed Mitch and he had me return the next week so they could try to make it right. They put effort into the areas that I pointed out and washed it up for me. Thanks for the follow through Mitch and Progressive! More
Love my jeep! Very professional. Even got to laugh with the salesmen even though car shopping is not the most fun for me. Tons of options to choose from Very professional. Even got to laugh with the salesmen even though car shopping is not the most fun for me. Tons of options to choose from More
We just bought our 2nd vehicle from them. They're fantastic! The team at Progressive does a fantastic job! I truly can't say enough about the service we have received from them BOTH times we purchased cars there The team at Progressive does a fantastic job! I truly can't say enough about the service we have received from them BOTH times we purchased cars there. Great job you guys!!! More