Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,015 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,015 reviews
April 19, 2016
Great service Th sales associate that helped us was professional and proficient in his work. We enjoyed the experience of car buying and enjoyed his company. He got Th sales associate that helped us was professional and proficient in his work. We enjoyed the experience of car buying and enjoyed his company. He got us the best deal! More
by Shanenachaisson
Employees Worked With
Myk Fritch
April 19, 2016
excellent i found that my experience at the dealership was a very pleasing experience. and would highly recomend this place to all my friends and family i found that my experience at the dealership was a very pleasing experience. and would highly recomend this place to all my friends and family More
by hillbilly
Employees Worked With
Michelle McCahan
April 14, 2016
Verrrrrrrry nice staff - Helped me get my first car! Going to a dealership is always nerve racking and scary but as soon as I stepped up to the door the salesman opened them up and gave me a great big we Going to a dealership is always nerve racking and scary but as soon as I stepped up to the door the salesman opened them up and gave me a great big welcome and Mitch Mann stepped up and asked me what I came in for. I told him I wanted to test drive some Dodge Darts to see if I liked them. He pulled out 2 of them for me to try and I ended up getting a Dodge Dart GT. I love it! Mitch was not forceful with the bargaining and worked very well with what I was asking for. I would recommend this dealership to everyone, as well as my salesman, Mitch Mann. VERY great dealership, super happy with it! More
by priscilaxsays
Employees Worked With
Mitch Mann
April 11, 2016
Wonderful Sales Staff We had the pleasure of working with Caleb and Nate during our time at the dealership! They not only helped us buy 1 new car but 2 in the same day! The We had the pleasure of working with Caleb and Nate during our time at the dealership! They not only helped us buy 1 new car but 2 in the same day! The only reason for the second one is because they didn't give us the runaround and they were stright up and honest! It was worth the drive out there and we will be sending business their way for sure! More
by mandy balyer
Employees Worked With
John Marks, Nathaniel Wisor, Wayne Farris, Caleb O'Donnell
April 11, 2016
No Problems All work I’ve had done has been done in a professional and excellent manner, from installing a remote start to rotating tires. All that I had asked t All work I’ve had done has been done in a professional and excellent manner, from installing a remote start to rotating tires. All that I had asked to be done to my Dodge Ram has been done to perfection. If I had any complaint, it would be that all work needed to be scheduled for at least a week, but even this is understandable since the workload seems somewhat overwhelming at Progressive. It is encouraging though, Progressive, in an effort to speed things up has made mundane services such as oil change and tire rotation based on a “first come - first served” basis. This appears to make the scheduling of other work a little better. It helps a great deal to have Service Advisors such as Eric Eash who seem to know what questions to ask upfront so that all that is needed is done in good fashion. It has also been my experience with Eric, when something comes up during my requested service, he will make every effort to contact me by text, email or phone to promptly get an answer, or make me aware of something that may need further attention. It has been my experience with Progressive Dodge that what I ask for is what I get. It’s been my pleasure working with them. More
by Ram13
Employees Worked With
Eric Eash
April 10, 2016
2012 Jeep Liberty Good Experience My experience was positive. I initially visited the dealership on a Thursday evening after work. The dealership was very busy that evening yet I was My experience was positive. I initially visited the dealership on a Thursday evening after work. The dealership was very busy that evening yet I was greeted quickly and the salesman spent significant time with me addressing my concerns and needs. The negotiation process over the purchase of the subject vehicle was quick and fair. The entire staff was friendly and professional. More
by Ted
Employees Worked With
Jimmy Dowling
April 09, 2016
Excellent Experience Excellent experience with trading in my car, purchasing a Jeep Grand Cherokee, and completing the paperwork. The trade in price proposed for my car wa Excellent experience with trading in my car, purchasing a Jeep Grand Cherokee, and completing the paperwork. The trade in price proposed for my car was higher than expected. The Salesman, Jason Fulks, answered all my questions and was extremely helpful in the whole process. He found me the perfect Cherokee that I drove home that night. Also Jason Allman was very helpful in the paperwork completion. More
by Kath
Employees Worked With
Jason Fulks, Jason Allman
April 08, 2016
Sale was made easy It was wonderful dealing with staff that went out of their way to work with you and made you feel right at home. Thank you It was wonderful dealing with staff that went out of their way to work with you and made you feel right at home. Thank you More
by AlsUSAGal
Employees Worked With
Brian Glasper, Nathaniel Wisor, Alyssa Donahey, Mitch Mann
April 03, 2016
Great experience We went for a specific vehicle 2016 jeep Cherokee trail hawk. And it's the one went home with. We had a very good experience and it was fast and easy We went for a specific vehicle 2016 jeep Cherokee trail hawk. And it's the one went home with. We had a very good experience and it was fast and easy and they meet with our budget and payment we wanted! We would definitely recommend to friends and family. More
by The Bradfords
Employees Worked With
John Marks, Nathaniel Wisor, Mark Dombroski
April 03, 2016
Dealer for the People I am no longer in the market for a good reasonable equipped and prices work truck and for good reason. Progressive Chrysler/Dodge/Jeep/Ram of Massill I am no longer in the market for a good reasonable equipped and prices work truck and for good reason. Progressive Chrysler/Dodge/Jeep/Ram of Massillon really lived up to their slogan “a dealer for the people”. Andy Katich was a serious no pressure stand up salesman with knowledge and genuine personality. I enjoyed that fact that I never once felt I was being misled or looked at as just a “sale”. The first experience I had with Andy was on a Friday evening shortly before the dealership was scheduled to close. I had questions and I wanted to test drive a few trucks and Andy never once gave me the impression he was in a hurry to “get out of the office” or didn’t have time for my interest nor was it the experience of hard sell. It was a genuine comfortable conversion and discussion. Toward the end of our conversation I had settled on the truck I wanted but I knew I needed to think it over and discuss it with my family. Andy didn’t try to pressure me into anything he simply mentioned that the truck I was interested in had seen a lot of internet traffic and that Saturday is usually a busy day for them. Well I came back to the dealership the next day just before the doors were to open and made the purchase. I had looked online as most people do these days at the price point of the vehicle I had in mind and not one other dealership was really comparable for used and new vehicles. Let’s face it, because of the internet the car sales world has become very competitive and if you aren’t willing to deal to the people, you are going to lose your sales and eventually your shirt and Progressive Chrysler/Dodge/Jeep/Ram of Massillon has really figured that out. More
by John B130
Employees Worked With
Andy Katich, Wayne Farris
