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Progressive Chrysler Jeep Dodge Ram

Massillon, OH

4.2
1,018 Reviews

7966 Hills and Dales Road Northwest

Massillon, OH

44646

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Showing 1,018 reviews

March 19, 2017

Great Service It was my pleasure to have Paige as my service advisor. She was very attentive and seemed to genuinely care. She is a true asset to Progressive and it More

by Joe'sBlueTruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Mar 21, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Joe'sBlueTruck, We greatly appreciate you taking the time to leave us feedback. We agree that Paige is definitely an asset to our service department, and we are glad she was able to make your service visit with us a positive one. We thank you for your continued business and we look forward to helping you with all of your vehicle needs in the future. All the best, John Karides Service Manager

March 17, 2017

Always a pleasure No one likes servicing their car but I always feel at ease when going in. From their down-to-earth staff to their quality of work, it's no wonder I fe More

by Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Mar 21, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Nicole, It's so great to hear that Mike made your service experience enjoyable. We agree that Mike is a tremendous asset to our service operation. We also agree that trust is extremely important when dealing with an automotive repair facility, and we are thrilled you trust us to work on your vehicle. Thank you for your wonderful feedback and continued business! Best regards, John Karides Service Manager

March 16, 2017

Excellent Service Mindy provided excellent customer service and the service was done in a timely manner. The service advisors also inform me about recall on my vechile More

by OTD18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mindy Dahlquist
Mar 17, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

OTD18, Thank you for sharing the details of your experience with Mindy. Your feedback is very valuable to us. We appreciate your business & look forward to serving you again in the future! Best Regards, John Karides Service Manager

March 14, 2017

Service Appt Service was fine, nothing below standard. My appt was at 9:30 and I thought it took a bit long to complete, but it was not totally inconvenient. I had More

by anonymous9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Mar 15, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

anonymous9, We appreciate you taking the time to provide us feedback about your experience. We are sorry that we took longer than anticipated. We understand that our customer’s time is valuable. We will address this with staff for future reference so that we can do better next time around. If you have any suggestions for us to improve please let me know by calling me at 330-879-3681 or emailing me at jkarides@progressiveautogroup.com . Wishing you well, John Karides Service Manager

March 07, 2017

Service Visit Engine Light came on for a few days, went out for a few miles then back on and off again. Called for service, got me straight in. Was able to find More

by My Jeep Rocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Mar 07, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

My Jeep Rocks, Thank you for reviewing your service experience! We aim to provide efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, John Karides Service Manager

March 07, 2017

Service is great here! I had an issue with my power steering and they got me right in and even serviced my battery while repairing my vehicle. Paige Proffit, my service man More

by Traveling Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Mar 09, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Traveling Mom, Thank you so much for your review! We really appreciate your business and are so happy that Paige could provide great service to you and your vehicle. Thank you for continually choosing Progressive Dodge for your vehicles service needs. We look forward to assisting you with your vehicle needs in the future. Best regards, John Karides Service Manager

March 07, 2017

Outstanding service I can't begin to say how happy i am with paige any time i come in needing help .I always get a smile and everything fixed thats wrong . If the rest of More

by Carguy680
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Mar 09, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Carguy680, Thank you for taking the time to leave us feedback. It's wonderful to hear that Paige was able to assist you with your service needs and provide quality customer service. We look forward to seeing you again for future vehicle needs. Thank you for choosing Progressive Dodge! All the best, John Karides Service Manager

March 06, 2017

Service I bought my 2011 Jeep from Progressive and got the extended warranty. My service advisor has been great in solving my issue and made sure that I was s More

by Cathlene Cheatwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Mar 07, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Cathlene, We appreciate the feedback you have left us about your service experience. It's great to know Mike was helpful in assisting you with an extended warranty repair, and we were able to repair the vehicle to your satisfaction. If you ever need anything at all please don't hesitate to let us know. Best regards, John Karides Service Manager

March 04, 2017

Mike Corbin Mike is always very helpful and accommodating when it comes to getting my Jeep fixed in a timely matter. I have been coming to him for years and I pl More

by Melissa K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Mar 06, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Melissa, Thank you for taking the time to share your experience here at Progressive Dodge. We pride ourselves on delivering quality customer service in a timely manner for our customers. Mike is a great asset to us, and we are thrilled to know he helped to deliver a quality experience to you. We look forward to seeing you and your Jeep again for future service! All the best, John Karides Service Manager

March 03, 2017

Van Repairs All of the associates were very professional, friendly and helpful. Paige was very informative and kept a great line of communication. Everything was More

by Emily Thacker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck , Hilary Jackson, Paige Proffitt
Mar 03, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Emily, Thank you so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am happy to hear that our team has been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Sincerely, John Karides Service Manager

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